Playback issues

[Nabukodonosor 13]

It's ok now. No worries. But I do have another issue. Now with playback. I've recorded a video, the link is below. First I thought it was my wifi connection, but restarted my router, also tried in another room where my router is 1m next to the box. The same thing. As you can see when I play the same file in VLC everything is fine, so it's not about my connection or the device, it plays fine in VLC.

 

[Q-Droid 989]

1 hour ago, Nabukodonosor said:

It's ok now. No worries. But I do have another issue. Now with playback. I've recorded a video, the link is below. First I thought it was my wifi connection, but restarted my router, also tried in another room where my router is 1m next to the box. The same thing. As you can see when I play the same file in VLC everything is fine, so it's not about my connection or the device, it plays fine in VLC.

You should create a new topic for these issues that are not related to install and configuration of Emby Docker images.

 

Edited February 12, 2024 by Q-Droid

[Nabukodonosor 13]

Can a moderator just take my message and make a thread out of it?

[GrimReaper 4739]

Let's look at an example. Please attach the information requested in how to report a media playback issue.

 

[Nabukodonosor 13]

Here's the log file.

embyserver.txt

[ebr 16169]

Hi.  Can you try sideloading our standard android app on the same device and see how that compares?

https://emby.media/emby-for-android.html

Thanks.

 

[Nabukodonosor 13]

I can try.

[Nabukodonosor 13]

I couldn't even try. It asks me for the Emby premier subscription. Shame. But the app is very smooth when I browse my library. Too bad the android tv version is not this smooth.

EDIT: Actually, it also gave me this error (it gave me this error on my phone too, 5 minutes ago, but now it's fine...weird):

Edited February 12, 2024 by Nabukodonosor

[Nabukodonosor 13]

Anyone?

[Luke 42077]

HI, that's strange. Nothing obvious here.

On 2/12/2024 at 2:04 PM, Nabukodonosor said:

I couldn't even try. It asks me for the Emby premier subscription. Shame. But the app is very smooth when I browse my library. Too bad the android tv version is not this smooth.

EDIT: Actually, it also gave me this error (it gave me this error on my phone too, 5 minutes ago, but now it's fine...weird):

Hi can please you obtain an android app log by following the instructions here:

Thanks.

[Nabukodonosor 13]

I can't because I can't play any video in that app, because it asks me for a Premiere subscription.

[Luke 42077]

On 2/15/2024 at 7:10 AM, Nabukodonosor said:

I can't because I can't play any video in that app, because it asks me for a Premiere subscription.

But you were able to get far enough to see that error, right?

[Nabukodonosor 13]

Yes, when I click on that button Play for 1 minute I get this error.

[Luke 42077]

4 hours ago, Nabukodonosor said:

Yes, when I click on that button Play for 1 minute I get this error.

OK, 

can please you obtain an android app log by following the instructions here:

Thanks.

[Nabukodonosor 13]

I don't know how to transfer the log file. I only have the Share option, but there nothing to share with. And I can't access the system folder on my Mi Stick 4k to manually copy the file.

https://prnt.sc/B3AJEK8osdGb

 

[Luke 42077]

On 2/20/2024 at 6:48 AM, Nabukodonosor said:

I don't know how to transfer the log file. I only have the Share option, but there nothing to share with. And I can't access the system folder on my Mi Stick 4k to manually copy the file.

https://prnt.sc/B3AJEK8osdGb

 

Can you copy the contents to the clipboard and email it to yourself?

[Nabukodonosor 13]

Here you go.

embylog.txt

[Luke 42077]

OK thank you for doing this. Can you provide a copy of this video for testing? Or other sample video that exhibits the problem?

[Nabukodonosor 13]

Well, the video is way to big for my upload, it would take days to upload it somewhere. But what I've noticed, they are all mp4 files. An example, and I'm sure you can find it online easily

The.Office.Superfan.Episodes.S03E01.Gay.Witch.Hunt.mp4

[Luke 42077]

If you slice a small one minute sample of the video, does the problem occur with that?

[Nabukodonosor 13]

I don't know, I didn't slice anything, I don't have tools for that.

[Luke 42077]

Hi, are you still having an issue with this?

[Nabukodonosor 13]

Yes.

[Nabukodonosor 13]

Any news about this?

[Luke 42077]

@NabukodonosorHI, can you try sideloading the latest version and see if that helps:

https://emby.media/emby-for-android.html

Thanks.