Issue with 4.8.1.0-724080100 update

[Bobby121418 17]

3 minutes ago, Luke said:

If you're willing to make a fresh start you could try that.

Yes, you mentioned this and I reported back that my attempt to do so after deleting the following folder, but it unfortunately it gave the same result. I also attached logs. If I am missing anything please let me know.

/var/packages/EmbyServer/var

Thank you

[Bobby121418 17]

N

Edited February 21, 2024 by Bobby121418

[Luke 42077]

1 hour ago, Bobby121418 said:

Yes, you mentioned this and I reported back that my attempt to do so after deleting the following folder, but it unfortunately it gave the same result. I also attached logs. If I am missing anything please let me know.

/var/packages/EmbyServer/var

Thank you

How did you delete the folder?

[Bobby121418 17]

18 minutes ago, Luke said:

How did you delete the folder?

in /var/packages/EmbyServer

rm var

?

 

[Luke 42077]

Did you ssh into the nas?

[Bobby121418 17]

7 minutes ago, Luke said:

Did you ssh into the nas?

Yes.

Sorry should have mentioned that.

I followed the link you had sent earlier.

[Bobby121418 17]

So, is what I am doing not correct?

If the right folder and its content are deleted, should this not ensure a clean reinstall?

If not, what else will?

Thanks

[Luke 42077]

On 2/22/2024 at 7:56 AM, Bobby121418 said:

So, is what I am doing not correct?

If the right folder and its content are deleted, should this not ensure a clean reinstall?

If not, what else will?

Thanks

It should. When you start back up do you get the server startup wizard?

[Bobby121418 17]

17 hours ago, Luke said:

It should. When you start back up do you get the server startup wizard?

Thanks Luke.

So, 2 strange things happened when I tried this again.

I deleted the var folder using rm -r command and then went to use Synology's own package center instead of Emby web page. This time I tried to install what was available which was version 4.7 and this worked when earlier attempts I was getting message that cannot install an earlier version. 

It however worked and the package started running without stopping anymore. In previous occasions  after deleting var folder and installing v.4.8, the application would start and then stop again.

Thanks for your help.

 

[Luke 42077]

1 hour ago, Bobby121418 said:

Thanks Luke.

So, 2 strange things happened when I tried this again.

I deleted the var folder using rm -r command and then went to use Synology's own package center instead of Emby web page. This time I tried to install what was available which was version 4.7 and this worked when earlier attempts I was getting message that cannot install an earlier version. 

It however worked and the package started running without stopping anymore. In previous occasions  after deleting var folder and installing v.4.8, the application would start and then stop again.

Thanks for your help.

 

OK so what version are you on now?

[Bobby121418 17]

1 hour ago, Luke said:

OK so what version are you on now?

4.7.14.0-724071400

 

[Luke 42077]

27 minutes ago, Bobby121418 said:

4.7.14.0-724071400

 

Ok, have you tried updating to 4.8 again?

[Bobby121418 17]

17 minutes ago, Luke said:

Ok, have you tried updating to 4.8 again?

No, I think I will wait now until the next version. Hope this doesn't happen anymore.

[Luke 42077]

After you deleted the folder, When you start back up do you get the server startup wizard?

[Bobby121418 17]

I got the login page asking for username and password, not a wizard.

[Luke 42077]

How do you open the web app? If you just open http://ip:port

Then that should redirect you to the startup wizard. If you were opening from a bookmark then it's possible that didn't happen.

[Bobby121418 17]

Initially I opened the application through Synology, so https://url:port

Then through application on LG TV webOS. 

[Luke 42077]

Quote

Initially I opened the application through Synology, so https://url:port

OK it sounds to me like the server data folder wasn't deleted, because you should have been taken to the startup wizard and had to setup the entire server again from scratch.