My MKV Files Are No Longer Displaying in new version 4.8.0.80

[Luke 42077]

Hi, what dropdown section do you mean?

[rbjtech 5284]

11 hours ago, e27 said:

They are all western digital external drives. And it will not read MKV's on any of the drives I have. When I go to make a new library and look for the folder with all my MKV's in it it does not appear in the dropdown selection. but all my other folders without MKV's do show in the dropdown selection.  

ok - so emby has no concept of file 'filters' so it must be permissions.

Not sure what OS you are running - but can you show an example of those here.   If windows, then you can look with right click, properties,security - or command line -

C:\Users\***>icacls "M:\Demos\Jellyfish (bitrate test)\jellyfish-10-mbps-hd-h264.mkv"
M:\Demos\Jellyfish (bitrate test)\jellyfish-10-mbps-hd-h264.mkv Everyone:(I)(RX)
                                                                NT AUTHORITY\SYSTEM:(I)(F)
                                                                MEDIA\***:(I)(F)
                                                                MEDIA\EmbyService:(I)(F)
                                                                BUILTIN\Administrators:(I)(F)

Successfully processed 1 files; Failed processing 0 files

                N - no access
                F - full access
                M - modify access
                RX - read and execute access
                R - read-only access
                W - write-only access
                D - delete access

How does a comparison between an MP4 (working) and a MKV (not working) look - anything extra, anything missing ?

Check the Folder permission as well - you should have at least RX it.

Edited February 8, 2024 by rbjtech

[rbjtech 5284]

10 hours ago, Luke said:

Hi, what dropdown section do you mean?

Here @Luke- If it's not listing the folders in the above (after I click refresh), then my assumption is it simply cannot read them due to permissions ?

 

[Luke 42077]

Yes that is correct. @e27what exactly is missing from this dropdown? Can you show screenshot examples? Thanks.

[e27 7]

I looked at my permissions and even added an 'Everyone' with full control to test, and still nothing. I even restarted Emby and I had the same problem. Luke the folder containing all my MKV files. That folder is missing from the dropdown. All other folders without MKV files show up just fine in the dropdown.

[Trevor68 70]

Do you use the FFMPEG in Emby for playback, or an external codec? Can you see those files and play them on your PC without using Emby?

If you were to reinstall 4.7 do they then function properly? 

[rbjtech 5284]

6 hours ago, e27 said:

I looked at my permissions and even added an 'Everyone' with full control to test, and still nothing. I even restarted Emby and I had the same problem. Luke the folder containing all my MKV files. That folder is missing from the dropdown. All other folders without MKV files show up just fine in the dropdown.

so using the same account you run emby with - open up a command prompt - then type

dir w:\*.mkv /s /b /p

CTRL + C to stop it.

Do you see it listing all your mkv files on drive w: and the folders they are in?   (substitute whatever drive letter you like here)

For example -

m:\Demos\Audio\Dolby\Dolby Atmos® for the Home\Dolby Atmos® for the Home_9.1.6.mkv
m:\Demos\Audio\Dolby\Dolby Atmos® for the Home\Dolby Atmos® for the Home_Battlefront.mkv
m:\Demos\Audio\Dolby\Dolby Atmos® for the Home\Dolby Atmos® for the Home_5.1.2.mkv
m:\Demos\Audio\Dolby\Dolby Atmos® for the Home\Dolby Atmos® for the Home_5.1.4.mkv
m:\Demos\Audio\Dolby\Dolby Atmos® for the Home\Dolby Atmos® for the Home_7.1.2.mkv
m:\Demos\Audio\Dolby\Dolby Atmos® for the Home\Dolby Atmos® for the Home_Game_of_Thrones_Demo.mkv
m:\Demos\Audio\Dolby\Dolby Atmos® for the Home\Dolby Atmos® for the Home_Insurgent_Demo.mkv
m:\Demos\Audio\Dolby\Dolby Atmos® for the Home\Dolby Atmos® for the Home_John_Wick_Demo.mkv
m:\Demos\Audio\Dolby\Dolby Atmos® for the Home\Dolby Atmos® for the Home_Jupiter_Ascending_Demo.mkv
m:\Demos\Audio\Dolby\Dolby Atmos® for the Home\Dolby Atmos® for the Home_Mad_Max_Demo.mkv
m:\Demos\Audio\Dolby\Dolby Atmos® for the Home\Dolby Atmos® for the Home_Red_Bull_Demo.mkv
m:\Demos\Audio\Dolby\Dolby Atmos® for the Home\Dolby Atmos® for the Home_t14.mkv
m:\Demos\Audio\Dolby\Dolby Atmos® for the Home\Dolby Atmos® for the Home_t16.mkv
m:\Demos\Audio\Dolby\Dolby Atmos® for the Home\Dolby Atmos® for the Home_t18.mkv
m:\Demos\Audio\Dolby\Dolby Atmos® for the Home\Dolby Atmos® for the Home_t21.mkv
m:\Demos\Audio\Dolby\Dolby Atmos® for the Home\Dolby Atmos® for the Home_t22.mkv
m:\Demos\Audio\Dolby\Dolby Atmos® for the Home\Dolby Atmos® for the Home_Transformers_AoE.mkv
m:\Demos\Audio\Dolby\Dolby Atmos® for the Home\Dolby Atmos® for the Home_Demos_t06.mkv
m:\Demos\Audio\Dolby\Dolby Atmos® for the Home\Dolby Atmos® for the Home_t17.mkv
m:\Demos\Audio\Dolby\Dolby Atmos® for the Home\Dolby Atmos® for the Home_t19.mkv
m:\Demos\Audio\Dolby\Dolby Atmos® for the Home\Dolby Atmos® for the Home_t20.mkv
m:\Demos\Audio\Dolby\Dolby Atmos® for the Home\Dolby Atmos® for the Home_Unbroken_Atmos_Demo.mkv
m:\Demos\Audio\Dolby\Dolby Atmos® for the Home\Dolby Atmos® for the Home_7.1.4.mkv
m:\Demos\Audio\Dolby\Dolby True-HD (THD)\Dolby_THD_7.1_Atmos_Natures_Fury_1920x1080_ATMOS_71-thedigitaltheater.mkv
m:\Demos\Audio\Dolby\Dolby True-HD (THD)\dolby-THD_7.1_shattered-lossless-(www.demolandia.net).mkv
m:\Demos\Audio\Dolby\Dolby True-HD (THD)\Dolby_THD_7.1_Amaze_Lossless-ATMOS-thedigitaltheater.mkv
m:\Demos\Audio\Dolby\Dolby True-HD (THD)\Dolby_THD_7.1_Bit_Harvest_Lossless-thedigitaltheater.mkv
m:\Demos\Audio\Dolby\Dolby True-HD (THD)\Dolby_THD_7.1_Catalyst_Lossless-thedigitaltheater.mkv
m:\Demos\Audio\Dolby\Dolby True-HD (THD)\Dolby_THD_7.1_Conductor_Lossless_ATMOS-thedigitaltheater.mkv
Press any key to continue . . .

 

Edited February 9, 2024 by rbjtech

[e27 7]

Yes, they all show up in the command prompt.

[Trevor68 70]

Can you take a screenshot of the dropdown you are referring to? Clearly if you cannot add your folder to the emby library then of course Emby will not play it. 

Can you manually add the path to the library, like type it in yourself? 

[e27 7]

I tried typing it manually and nothing.

[Trevor68 70]

Screenshot? What is different about this folder? I'd bet if you add some MKV files to the working library folder they will play fine. The fact that you cannot add this folder to a library is simply a permissions and or network issue. Create a new folder, add it to your library, move the MKV files in there. 

Or reinstall 4.7 to see if that works maybe? 

[visproduction 315]

Suspect registration character code might cause the folder to not be visible in a list.  Try renaming a test directory without the circle r character after Dolby.  See: https://learn.microsoft.com/en-us/windows/win32/fileio/naming-a-file

[rbjtech 5284]

@e27You need to show us what you are doing - output from the results.   

Edited February 10, 2024 by rbjtech

[e27 7]

In the Metadata Manager my 4K, Bluray, and Movies(DVD) would populate with all my movies folders, each folder would show my movies in MKV format and now the only dropdown is a few old movies in MP4 format. My library is still mapped as it always has been but if I were to add a new library and try to map these folders they are no longer visible, except the Movies folder because it has MP4 files. The other two folders just have MKV files. 

 

[Trevor68 70]

What is that bottom screenshot, is that where you add folders to libraries? If you put a MKV movie in the K:\Movies folder can you see and play it? I wasn't saying map "those" folders, they are clearly broken. 

 

Map a new library and add a new folder to it, put some mkv movies in it and see if it works. 

 

So add K:\Newfolder to a library, put some movies in it and update your library and enjoy. As before if Emby cannot "see " your existing folders to add them to a library then stop wasting your time looking in Emby for them 

Create new ones that can be added, profit. 

 

If you want me to RDP in and take a look I am happy to do so, just PM me 

Edited February 11, 2024 by Trevor68

[rbjtech 5284]

8 hours ago, e27 said:

In the Metadata Manager my 4K, Bluray, and Movies(DVD) would populate with all my movies folders, each folder would show my movies in MKV format and now the only dropdown is a few old movies in MP4 format. My library is still mapped as it always has been but if I were to add a new library and try to map these folders they are no longer visible, except the Movies folder because it has MP4 files. The other two folders just have MKV files. 

 

ok - so your only seeing MP4 files in K:\Movies even though it also has MKV files in there as well correct ?

In the library settings -

if you were to ADD a path of k:\Movies\Movies\Father of the Bride Collection\  do you see the Father of the Bride folders appear (the original + part 2) ?

I'm not suggesting this is what you need to do, but I just want emby to SEE the folders and files - then we can work out why.   

@LukeIs there any limitations of how deep a MKV can be in sub folders ?     IF the permissions on MP4 and MKV are the same (the file system can see them, see above) is there any reason why emby can't see them ?

 

[e27 7]

The MKV files are in the same folder structure as the MP4 files. Movies Folder\Movie Name Folder\File

 

[ebr 16169]

42 minutes ago, e27 said:

The MKV files are in the same folder structure as the MP4 files

Same folder structure or same actual folders?

[e27 7]

Same folder structure.

[Happy2Play 9780]

Minus a path issue in the database can you create a test library with a new path and place a couple items in that path to see if they appear?

[e27 7]

Did that, done that. Nothing

[rbjtech 5284]

What about other applications - if you launch VLC, can you navigate to those folders and the MKV play ?

If yes, then this is crazy.

I would be inclined to start again (or install a portable version to test) and if it then works great, if not send the logs as this is a very interesting case.

[Luke 42077]

What other emby libraries have you created?

[e27 7]

Sorry for being gone for a while. Life. Here is what I did. I downloaded an old version before any of the 4.8 versions. I installed version 4.7.14.0 and it found my folders and drives without any issues. I let Emby library scan all the files and was able to play a movie. All of my media was available as it once was. Then I updated to 4.8.8.0 and as soon as I did a library scan poof, all gone except for 4 movies. I took pictures and have attached them and the log file.

embyserver.txt

[Happy2Play 9780]

Not sure as your log show the items being removed from the database and you have a random/partial permissions issue on Emby Metadata folder.