Recieving playback "no streams available" error on all media

[shstephens20892 0]

When attempting to play any media from Chrome or a Roku TV app, I recieve the "Playback Error: no compatible streams available" error. this happens with things added today and shows added months ago that I've watched recently. i'm on a windows machine, using firefox to access, trying media stored on the computer and an external hard drive. Have never had this issue before but it's been happening all day.

embyserver(1).txt

[Luke 42077]

Hi, is this only happening on videos encoded with AV1? Can you provide a copy of one of these videos for testing? Thanks.

[shstephens20892 0]

Hey Luke, thanks for the response! These are pretty large files... so I don't think i could upload one. Is there a way i can check the encoding?

[Luke 42077]

Can you provide log examples from chrome and roku? Thanks.

[shstephens20892 0]

Here's the Firefox log; still trying to pull the Roku log as it's one of the TV's rather than a dongle

firefox emby log

[shstephens20892 0]

Hey Luke, update: I can play things through Chrome on my desktop, but not Firefox or my apps (Roku and Samsung TV). Chrome log attached (I think)

EmbyChromeLog.log

[Luke 42077]

4 hours ago, shstephens20892 said:

Here's the Firefox log; still trying to pull the Roku log as it's one of the TV's rather than a dongle

firefox emby log 43.7 kB · 0 downloads

Please attach the emby server log from when you tried to play on Roku. Thanks.

[shstephens20892 0]

Here's two of like 25 that appeared in the emby log after trying Roku playback again.

ffmpeg-directstream-c7a9b7eb-1b3f-4d8d-ad93-a6f7564a33ab_1.txt EmbyRokuLog.txt

[Luke 42077]

5 hours ago, shstephens20892 said:

Here's two of like 25 that appeared in the emby log after trying Roku playback again.

ffmpeg-directstream-c7a9b7eb-1b3f-4d8d-ad93-a6f7564a33ab_1.txt 9.67 kB · 0 downloads EmbyRokuLog.txt 1.22 MB · 0 downloads

Did you see this?

14:07:19.050 E:\TV\Ted\Ted.2024.S01.1080p.PCOK.WEB-DL.DDP5.1.H.264-FLUX[TGx]\ted.2024.S01E03.Ejectile.Dysfunction.1080p.PCOK.WEB-DL.DDP5.1.H.264-FLUX.mkv: No such file or directory

Is something wrong with your E: drive?

[shstephens20892 0]

Possibly; there have been some errors there lately. I'll look into it. But, this:

>>>>>>  FindVideoEncoder - MediaType: av1, UseHardwareCodecs: True, HWA-Mode: Automatic

       at Emby.Server.MediaEncoding.Encoder.TranscodingCommandBuilder.FindVideoEncoder(EncodingJobInfo state, CodecParameterContext parameterContext)
       at Emby.Server.MediaEncoding.Encoder.TranscodingCommandBuilder.HlsGetCommandLineArguments(String outputPath, StreamState state, Int32 startNumber, hls_playlist_typeEnum playlistType, String segmentListEntryPrefix, String segmentFileExtension)
       at Emby.Server.MediaEncoding.Api.Hls.DynamicHlsService.GetCommandLineArguments(String outputPath, StreamState state)
       at Emby.Server.MediaEncoding.Api.BaseStreamingService.StartFfMpeg(StreamState state, String outputPath, CancellationToken cancellationToken, Boolean acquireResources)
       --- End of inner exception stack trace ---
       at Emby.Server.MediaEncoding.Api.BaseStreamingService.StartFfMpeg(StreamState state, String outputPath, CancellationToken cancellationToken, Boolean acquireResources)
       at Emby.Server.MediaEncoding.Api.Hls.DynamicHlsService.GetDynamicSegment(StreamRequest request, String manifestAbsoluteUri, String playlistId, String segmentId, Int32 subtitleStreamIndex, AuthorizationInfo authorizationInfo)
       at Emby.Server.Implementations.Services.ServiceController.GetTaskResult(Task task)
       at Emby.Server.Implementations.Services.ServiceHandler.ProcessRequestAsync(HttpListenerHost httpHost, IServerApplicationHost appHost, IRequest httpReq, IResponse httpRes, IStreamHelper streamHelper, RestPath restPath, String responseContentType, CancellationToken cancellationToken)
       at Emby.Server.Implementations.HttpServer.HttpListenerHost.RequestHandler(IRequest httpReq, ReadOnlyMemory`1 urlString, ReadOnlyMemory`1 localPath, CancellationToken cancellationToken)
    Source: Emby.Server.MediaEncoding
    TargetSite: Void MoveNext()
    InnerException: System.Exception: No video encoder found for 'av1'

seems like there's an encoding issue? This is after playing a video on a different drive; the same video that worked when I played it through Chrome.

Sorry, I'm new to this side of troubleshooting so i really don't know what I'm doing haha

embyserver(2).txt

[Luke 42077]

Can you try removing any firefox extensions as well as resetting all firefox settings to default? Thanks.

[shstephens20892 0]

I've removed firefox extensions, reset settings to default and moved files to the internal drive of my PC and it's still giving the error; now it's for everything.

embyserver(4).txt

[Luke 42077]

And Chrome is still fine?

[shstephens20892 0]

Chrome and the TV's are working now. I really just use the PC for management and don't really watch with it, so this will work for me but I'm not sure how long term it is.

SamsungLog.txt RokuLog.txt embyserver(6).txt

[Luke 42077]

Are you saying Firefox is the only issue right now?

[Luke 42077]

@shstephens20892?

[shstephens20892 0]

Firefox is still the only issue; chrome and tv apps are working fine

[Luke 42077]

@shstephens20892on linux the browser might not ship with h264 support. It may have to be installed separately but then that should resolve this.

[shstephens20892 0]

Perfect; I'll give that a shot!

[Luke 42077]

let us know how you get on. Thanks.

[VastoPenguin 0]

I'm having this issue too, I don't know where to find the logs necessary, but my issue only seems to be related to one file so far. It was working fine, had to reinstall Windows Server and Emby Server now this video doesn't play

[VastoPenguin 0]

54 minutes ago, VastoPenguin said:

I'm having this issue too, I don't know where to find the logs necessary, but my issue only seems to be related to one file so far. It was working fine, had to reinstall Windows Server and Emby Server now this video doesn't play

Found the logs

embyserver.txt ffmpeg-transcode-5079c666-799a-4e22-aa9f-6a784015882e_1.txt

[Luke 42077]

HI, are you able to try Chrome and see how that compares?

[thor2002ro 5]

same issue with chrome windows , chromeos tablet on some anime

magnet:?xt=urn:btih:a9a54b63334b3ff28ef3b9341ed444fb5f9de42b&dn=%5BSokudo%5D%20Seijo%20no%20Maryoku%20wa%20Bannou%20Desu%20%5BS1%20BD%5D%5BS2%20WEB%5D%5B1080p%20AV1%5D%5Bdual%20audio%5D%20%7C%20The%20Saint%27s%20Magic%20Power%20Is%20Omnipotent&tr=http%3A%2F%2Fnyaa.tracker.wf%3A7777%2Fannounce&tr=udp%3A%2F%2Fopen.stealth.si%3A80%2Fannounce&tr=udp%3A%2F%2Ftracker.opentrackr.org%3A1337%2Fannounce&tr=udp%3A%2F%2Fexodus.desync.com%3A6969%2Fannounce&tr=udp%3A%2F%2Ftracker.torrent.eu.org%3A451%2Fannounce

attached the magnet for it its about 5gb... both exhibit the issue in web when transcoding should occur and on Android TV it plays but none of the subtitles show up.... Android phone plays but still no subtitle .... if I play it from a network share with vlc it plays fine with subtitles and everything....

Edited March 21, 2024 by thor2002ro

[Luke 42077]

1 hour ago, thor2002ro said:

same issue with chrome windows , chromeos tablet on some anime

magnet:?xt=urn:btih:a9a54b63334b3ff28ef3b9341ed444fb5f9de42b&dn=%5BSokudo%5D%20Seijo%20no%20Maryoku%20wa%20Bannou%20Desu%20%5BS1%20BD%5D%5BS2%20WEB%5D%5B1080p%20AV1%5D%5Bdual%20audio%5D%20%7C%20The%20Saint%27s%20Magic%20Power%20Is%20Omnipotent&tr=http%3A%2F%2Fnyaa.tracker.wf%3A7777%2Fannounce&tr=udp%3A%2F%2Fopen.stealth.si%3A80%2Fannounce&tr=udp%3A%2F%2Ftracker.opentrackr.org%3A1337%2Fannounce&tr=udp%3A%2F%2Fexodus.desync.com%3A6969%2Fannounce&tr=udp%3A%2F%2Ftracker.torrent.eu.org%3A451%2Fannounce

attached the magnet for it its about 5gb... both exhibit the issue in web when transcoding should occur and on Android TV it plays but none of the subtitles show up.... Android phone plays but still no subtitle .... if I play it from a network share with vlc it plays fine with subtitles and everything....

Are you sure the video you were playing has subtitles? Are you sure you had subtitles selected in the video player?