Rotten Tomatoes score wildly incorrect?

[Taziuk 0]

In Emby, I see the movie with a "fresh" score of 28%:

In Rotten Tomatoes itself, I see it's got a score of 96%:

Most other ones are correct...where does one look to find out which ones are wrong and how can one fix them? .../Taras

[GrimReaper 4742]

5 minutes ago, Taziuk said:

In Emby, I see the movie with a "fresh" score of 28%:
In Rotten Tomatoes itself, I see it's got a score of 96%:

RottenTomatoes score comes from OMDb API/plugin, for that particular movie score is as shown. 

Quote

{"Title":"Guillermo del Toro's Pinocchio","Year":"2022","Rated":"PG","Released":"09 Dec 2022","Runtime":"117 min","Genre":"Animation, Drama, Family","Director":"Guillermo del Toro, Mark Gustafson","Writer":"Guillermo del Toro, Patrick McHale, Carlo Collodi","Actors":"Ewan McGregor, David Bradley, Gregory Mann","Plot":"A father's wish magically brings a wooden boy to life in Italy, giving him a chance to care for the child.","Language":"English, Italian","Country":"United States, Mexico, France, Australia","Awards":"Won 1 Oscar. 76 wins & 131 nominations total","Poster":"https://m.media-amazon.com/images/M/MV5BNjBhZjNkNDItODcxMS00ZGNmLTk3ODUtOGU1NWI3N2Q3YmM1XkEyXkFqcGdeQXVyMDM2NDM2MQ@@._V1_SX300.jpg","Ratings":[{"Source":"Internet Movie Database","Value":"7.6/10"},{"Source":"Rotten Tomatoes","Value":"28%"},{"Source":"Metacritic","Value":"79/100"}],"Metascore":"79","imdbRating":"7.6","imdbVotes":"110,018","imdbID":"tt1488589","Type":"movie","DVD":"08 Sep 2022","BoxOffice":"N/A","Production":"N/A","Website":"N/A","Response":"True"}

 

6 minutes ago, Taziuk said:

where does one look to find out which ones are wrong and how can one fix them?

Save manual check/comparison, can't think of a way. 

[visproduction 315]

That score belongs to Pinocchio (2022) with Tom Hanks.

Your identity for the media is incorrect. Either a look up mistake because both films were released in 2022.  Or you didn't start with the full correct name for your media file.  The folder name should be:
  Guillermo del Toro's Pinocchio (2022)
Or perhaps calling the media file itself by the wrong name.  It should be named:
 Guillermo del Toro's Pinocchio (2022) - 2160P.mkv

Just using the name Pinocchio (2022) for folder and file names was wrong.

To fix this:

1. Right click on the 3 dots.
2. Choose Identity
3. Use the IMDB db entry and enter tt1488589
4. Choose Search
5. Click on the poster icon.
6. Unclick replace existing images.
7. Click OK

Then only use the name listed in imdb with the year in parenthesis for all future media file uploads.  This should keep this error from happening again.

Hope that helps.

Edited January 31, 2024 by visproduction

[GrimReaper 4742]

6 minutes ago, visproduction said:

Your identity for the media is incorrect.

It isn't, metadata available is for Guillermo del Toro's Pinocchio (2022).

On 1/30/2024 at 5:32 PM, Taziuk said:

Same runtime, genres, tagline, overview, directors, logo as on TMDB.

 Guillermo del Toro's Pinocchio (2022) — The Movie Database (TMDB) (themoviedb.org)

More likely that's an error on OMDb's part - incorrect link with the other Pinocchio movie - and subsequently shown in Emby.

 

[Taziuk 0]

1 hour ago, GrimReaper said:

It isn't, metadata available is for Guillermo del Toro's Pinocchio (2022).

Same runtime, genres, tagline, overview, directors, logo as on TMDB.

 Guillermo del Toro's Pinocchio (2022) — The Movie Database (TMDB) (themoviedb.org)

More likely that's an error on OMDb's part - incorrect link with the other Pinocchio movie - and subsequently shown in Emby.

 

Would appear to be the correct answer. Unable to find any way to interrogate the OMDB plugin though.

[GrimReaper 4742]

59 minutes ago, Taziuk said:

Unable to find any way to interrogate the OMDB plugin though.

You can query OMDb API on their webpage and get result as posted:

On 1/30/2024 at 5:39 PM, GrimReaper said:

{"Title":"Guillermo del Toro's Pinocchio","Year":"2022","Rated":"PG","Released":"09 Dec 2022","Runtime":"117 min","Genre":"Animation, Drama, Family","Director":"Guillermo del Toro, Mark Gustafson","Writer":"Guillermo del Toro, Patrick McHale, Carlo Collodi","Actors":"Ewan McGregor, David Bradley, Gregory Mann","Plot":"A father's wish magically brings a wooden boy to life in Italy, giving him a chance to care for the child.","Language":"English, Italian","Country":"United States, Mexico, France, Australia","Awards":"Won 1 Oscar. 76 wins & 131 nominations total","Poster":"https://m.media-amazon.com/images/M/MV5BNjBhZjNkNDItODcxMS00ZGNmLTk3ODUtOGU1NWI3N2Q3YmM1XkEyXkFqcGdeQXVyMDM2NDM2MQ@@._V1_SX300.jpg","Ratings":[{"Source":"Internet Movie Database","Value":"7.6/10"},{"Source":"Rotten Tomatoes","Value":"28%"},{"Source":"Metacritic","Value":"79/100"}],"Metascore":"79","imdbRating":"7.6","imdbVotes":"110,018","imdbID":"tt1488589","Type":"movie","DVD":"08 Sep 2022","BoxOffice":"N/A","Production":"N/A","Website":"N/A","Response":"True"}

Or you can obtain API key and query it directly:

Quote

{
    "Title": "Guillermo del Toro's Pinocchio",
    "Year": "2022",
    "Rated": "PG",
    "Released": "09 Dec 2022",
    "Runtime": "117 min",
    "Genre": "Animation, Drama, Family",
    "Director": "Guillermo del Toro, Mark Gustafson",
    "Writer": "Guillermo del Toro, Patrick McHale, Carlo Collodi",
    "Actors": "Ewan McGregor, David Bradley, Gregory Mann",
    "Plot": "A father's wish magically brings a wooden boy to life in Italy, giving him a chance to care for the child.",
    "Language": "English, Italian",
    "Country": "United States, Mexico, France, Australia",
    "Awards": "Won 1 Oscar. 76 wins & 131 nominations total",
    "Poster": "https://m.media-amazon.com/images/M/MV5BNjBhZjNkNDItODcxMS00ZGNmLTk3ODUtOGU1NWI3N2Q3YmM1XkEyXkFqcGdeQXVyMDM2NDM2MQ@@._V1_SX300.jpg",
    "Ratings": [
        {
            "Source": "Internet Movie Database",
            "Value": "7.6/10"
        },
        {
            "Source": "Rotten Tomatoes",
            "Value": "28%"
        },
        {
            "Source": "Metacritic",
            "Value": "79/100"
        }
    ],
    "Metascore": "79",
    "imdbRating": "7.6",
    "imdbVotes": "110,018",
    "imdbID": "tt1488589",
    "Type": "movie",
    "DVD": "08 Sep 2022",
    "BoxOffice": "N/A",
    "Production": "N/A",
    "Website": "N/A",
    "Response": "True"
}

Your logs should contain line(s) like:

2024-01-31 20:23:13.645 Debug App: Running OmdbItemProvider for Z:\[path]\Movies\Guillermo del Toro's Pinocchio (2022)\Guillermo del Toro's Pinocchio (2022).mkv
2024-01-31 20:23:13.650 Info HttpClient: GET https://private.omdbapi.com?apikey=x_secret1_x&i=tt1488589&plot=short&r=json

 

Edited January 31, 2024 by GrimReaper

[visproduction 315]

If a 3rd party dbase error causes this, how do you improve the results?  Are you suggesting a double check feature with a different query and then present two possible result posters with an alert, for the user to choose the correct data? How often does this fail?  Also, the user would probably not notice the critics rottentomatoes number as being wrong.  If the correct movie data appears and the critic review number is wrong, it is hard to spot.

Edited February 1, 2024 by visproduction

[GrimReaper 4742]

14 minutes ago, visproduction said:

If a 3rd party dbase error causes this, how do you improve the results?

You can't, hence:

On 1/30/2024 at 5:39 PM, GrimReaper said:

Save manual check/comparison, can't think of a way. 

 

15 minutes ago, visproduction said:

Are you suggesting a double check feature with a different query and then present two possible result posters with an alert, for the user to choose the correct data?

There could be no double check as RottenTomatoes score can come only from OMDb API. 

16 minutes ago, visproduction said:

Also, the user would probably not notice the critics rottentomatoes number as being wrong.  If the correct movie data appears and the critic review number is wrong, it is hard to spot.

Read above.

[jiggity 35]

Short of getting an API key and filling your log,  you can report bugs with the OMDB API here: https://github.com/omdbapi/OMDb-API/issues
 

It looks like they are having a lot of data call issues, and if I am reading the old posts accurately there are issues with the Rotten Tomatoes api and other things.