Apple TV users stuck on loading screen

[lazlazlaz 2]

It’s not my server I’m just subscribed to it. I could tell them if they need to do something though.

[ebr 16181]

2 hours ago, lazlazlaz said:

It’s not my server I’m just subscribed to it. I could tell them if they need to do something though.

Hi.  Subscribed with whom...?

[lazlazlaz 2]

1 hour ago, ebr said:

Hi.  Subscribed with whom...?

Hi don't see the relevance of me being a user rather than the person who is maintaining a server.

Given you're from the emby team can you suggest actual solutions or next steps, like should I report the issue and where?

[ebr 16181]

1 hour ago, lazlazlaz said:

Hi don't see the relevance of me being a user rather than the person who is maintaining a server.

Hi.  Because our terms of use explicitly prohibit that kind of use so I'd like to know to whom you have subscribed.

Thanks.

[lazlazlaz 2]

20 minutes ago, ebr said:

Hi.  Because our terms of use explicitly prohibit that kind of use so I'd like to know to whom you have subscribed.

Thanks.

Sorry what kind of use are you actually referring to?

The initial message that kicked of this thread was from a person who has “a couple of users” who are having issues… you make no sense.

Edited February 8, 2024 by lazlazlaz

[speechles 2055]

12 minutes ago, lazlazlaz said:

Sorry what kind of use are you actually referring to?

The initial message that kicked of this thread was from a person has “a couple of users” who are having issues… you make no sense.

Your use of the word "subscribe" raises the red flag. Hence the alarms are going off.

[lazlazlaz 2]

Oh I see! haha By subscribed I meant that I’m not maintaining it or am able to edit stuff so in my mind it’s a subscription. 

[lazlazlaz 2]

Regardless I’m still having issues on tvOS and am unsure if there is a fix or so I need to wait for a new release and hope it’s sorted?

[Luke 42078]

58 minutes ago, lazlazlaz said:

Regardless I’m still having issues on tvOS and am unsure if there is a fix or so I need to wait for a new release and hope it’s sorted?

HI, we are working on getting a new update out, but please create a new topic and describe your issue in detail:

How to Report a Problem

And we'll be happy to help. Thanks.

[lazlazlaz 2]

2 minutes ago, Luke said:

HI, we are working on getting a new update out, but please create a new topic and describe your issue in detail:

How to Report a Problem

And we'll be happy to help. Thanks.

Awesome, will do! And sorry about the confusion.