Having trouble connecting to Emby Server remotely

[swarnock89 1]

Hello I am attempting to setup my Emby Server for remote connections. I have gone into my user settings and added my Emby Connect email to my user. I am using a Google Nest Wifi and have opened port 8096 for the computer that is running my emby server. However, when I attempt to access my server on my Android device when not connected to my network, I am unable to connect. I am also unable to connect when attemtpting to navigate to teh remote access URL. I have ran through the steps on the Connectivity page and am still unable to connect remotely.

[Abobader 3464]

Hello swarnock89,

** This is an auto reply **

Please wait for someone from staff support or our members to reply to you.

It's recommended to provide more info, as it explain in this thread:

Thank you.

Emby Team

[AxSeed 3]

1 hour ago, swarnock89 said:

Hello I am attempting to setup my Emby Server for remote connections. I have gone into my user settings and added my Emby Connect email to my user. I am using a Google Nest Wifi and have opened port 8096 for the computer that is running my emby server. However, when I attempt to access my server on my Android device when not connected to my network, I am unable to connect. I am also unable to connect when attemtpting to navigate to teh remote access URL. I have ran through the steps on the Connectivity page and am still unable to connect remotely.

Did you try to connect with leaving the port section blank ?

[pwhodges 2012]

Did you do the checks for whether you are behind cgNAT?

Paul

[swarnock89 1]

I was actually able to connect by using the WAN ip and port. I was unable to get it to load up using Emby Connect

[Neminem 1519]

I wonder if op, has opened  port/ports in its router.

[pwhodges 2012]

54 minutes ago, swarnock89 said:

I was actually able to connect by using the WAN ip and port. I was unable to get it to load up using Emby Connect

Ah, so remote access is working, but Connect is not.  I never use it (there's no point for me), so I'll defer to others to guide you.

But first, are you using http://emby.media in a browser for the Connect connection?  If so, you need to check this out:

Paul

[rbjtech 5284]

Possibly related to browsers defaulting to https - which you have not setup.

The fact it works using wan ip/port:8096) confirms connectivity is working just fine.

Maybe add 'Emby Connect' as a safe site / http only within the browser ?  (sorry, i don't use emby connect either ...)

[Luke 42080]

What exactly happens when you try to connect?

[Luke 42080]

@swarnock89?