Person Images not showing in movies

[Steve Cartman 11]

It happens on an Android tablet and in a web browser:

No persons showing.

 

 

I click on a person

 

The Image shows: 

 

I click on the Movie:

 

Now the image shows:

 

Now the image shows

 

 

I have refreshed the movie, but it didn't show the images of the persons.

 

[Luke 42077]

Hi, try refreshing the metadata on the movie and see if that helps.

[Steve Cartman 11]

I tried refreshing the the MetaData for the movie  with Replace existing images checked, but it didn't work.

Edited January 3, 2024 by Steve Cartman

[Luke 42077]

What movie metadata fetchers are enabled on the library, and in what order?

[Steve Cartman 11]

1 minute ago, Steve Cartman said:

I tried refreshing the the MetaData with Replace existing images checked, but it didn't work.

 

[Steve Cartman 11]

 

Hi Luke,

        Let me give you some background:

1, I went form using Emby 4.6.? in Docker on a Synology Nas   to Emby 4.7.? native on the same Synology Nas.

2. In the 4.6 Docker version, the MetaData path was  /volume1/docker/Emby/Config/metadata

3. When Emby 4.7 was installed, I changed the default metadata Path back to /volume1/docker/Emby/Config/metadata

 

 

 

[Luke 42077]

OK please attach the emby server log from an example of this. Thanks.

[Steve Cartman 11]

Attached.

If you need a fresh example, with another actor and movie, let me know, and I will send a new log file.

 

embyserver.txt

[Luke 42077]

4 minutes ago, Steve Cartman said:

Attached.

If you need a fresh example, with another actor and movie,

 

embyserver.txt 867.86 kB · 0 downloads

Yea that's probably a good idea. Thanks.

[Steve Cartman 11]

The Burbs

Rick Ducommun

embyserver (1).txt

 

 

 

 

 

 

[Steve Cartman 11]

Luke, 

I found the problem. The metadata on the movie was locked.

Once I unlocked the movie and refreshed all the metadata, all the people images appeared.

------------------------------------------------------------

I never add a movie manually, but use the api to add movies.

I use IMDB and MovieDB to determine the genre.

I use Imdb for the community rating and rotten tomatoes for the critic rating.

I update the movie and lock it.

All the above is preformed through code.

-----------------------------------------------------

I will write a program to unlocked all the movies, refresh the metadata,  write the genres, critic rating, community rating then lock it again.

Thanks

 

 

 

[Steve Cartman 11]

Sorry Luke,

             I spoke to soon. I have unlocked Broadway Melody  (id=124069)

I refreshed the Movie Metadata, search for the movie again, but the persons images don't appear.

Attached is the logembyserver (2).txt

 

 

 

 

 

 

 

 

       

[Luke 42077]

50 minutes ago, Steve Cartman said:

Sorry Luke,

             I spoke to soon. I have unlocked Broadway Melody  (id=124069)

I refreshed the Movie Metadata, search for the movie again, but the persons images don't appear.

Attached is the logembyserver (2).txt

 

 

 

 

 

 

 

 

       

Are you sure you refreshed the metadata on the movie? There is no evidence of that in this log, not even the ffprobe that comes with the refresh.

[Steve Cartman 11]

Ok. Lets try with a new movie. ID=124059

 

embyserver (3).txt

[Luke 42077]

Same thing. It looks like you queued up some other refreshes. It goes into a background queue so it probably just hasn't gotten to the top of the list yet. So that's probably just a matter of waiting.

[Steve Cartman 11]

Ok. Waited 4 hours. No change.

All the problems started to occur,  when I installed the version for Synology, rather than using docker.

Is it possible that the version for Synology is less stable?

 

[Steve Cartman 11]

So I found a very long tedious workaround.

I start this url in a browser: http://192.168.2.16:8096/web/index.html#!/item?id=123456&serverId=a65b9f3eexxxxxxxx  where 123456 is the people ID.

The person's image will now appear in all movies.

There are 110,000 urls to do.

I wrote a program but running it will take 60 hours.

 

Edited January 4, 2024 by Steve Cartman

[Luke 42077]

2 hours ago, Steve Cartman said:

Ok. Waited 4 hours. No change.

All the problems started to occur,  when I installed the version for Synology, rather than using docker.

 

 

Then you could just restart the server and don't do any metadata refreshes except for these tests.

[Steve Cartman 11]

Hi Luke,

           So yesterday when you said there was a queue, I thought that perhaps something was "stuck" in the queue, that was blocking everything.

So I did restart the server, and everything started to work.

I had to unlock the movie, before doing the refresh. Once the refresh was complete, all the persons showed.

Thanks for all you help.

But I curious about the queue.

Is there any way to see what is in the queue, either through the bowser, or through the API?

 

 

 

 

 

[Luke 42077]

I don't think anything was stuck. I think you had just triggered a lot of refreshes and it was just waiting it's turn in line.

Quote

But I curious about the queue.

Is there any way to see what is in the queue, either through the bowser, or through the API?

Not yet, but once it gets into the UI, then obviously you'll be able to interact with it using the api.

[Steve Cartman 11]

Ok, thanks

[visproduction 315]

themoviedb states they use "CDN fronted to an S3 bucket"
 https://www.themoviedb.org/talk/5a4e7f300e0a264814010b0f

Amazon states quota for thw S3 service appears to be 5 / sec

 https://docs.aws.amazon.com/servicequotas/latest/userguide/reference_limits.html

So, does Emby keep the cue going if AWS refuses to respond with content, because at that instant, the quota traffic limit was reached?  Or is that Get request considered to have no content, moves on and the Emby server does not request the content again, later?

[Luke 42077]

12 hours ago, visproduction said:

themoviedb states they use "CDN fronted to an S3 bucket"
 https://www.themoviedb.org/talk/5a4e7f300e0a264814010b0f

Amazon states quota for thw S3 service appears to be 5 / sec

 https://docs.aws.amazon.com/servicequotas/latest/userguide/reference_limits.html

So, does Emby keep the cue going if AWS refuses to respond with content, because at that instant, the quota traffic limit was reached?  Or is that Get request considered to have no content, moves on and the Emby server does not request the content again, later?

It keeps the queue going but will not automatically retry that individual item again later.