black screen with audio and logo on android .qpp

[Amolanke 1]

I have unique problem i am using Samsung s21, no matter what video i okay either Movie or tv series , nothing plays ,except sound. If I download the episode it can't can't run playback .

It has no problem running on my android TV. I cleared cache from settings menu (of Android) and restarted app several times.

I read this issue on forum with no fixes mentioned.

I did not find any log in files folder for the app(com.mb.....>files)

Edited December 27, 2023 by Amolanke
added more info

[Amolanke 1]

I also am getting now stuttering playback , even when I am on same network as server , does.not happen with android TV at all.

[Luke 42077]

HI, can you please try sideloading the latest build:

https://emby.media/emby-for-android.html

Then can you obtain an android app log by following the instructions here:

Thanks.

 

 

[Amolanke 1]

hi Luke for prompt reply!

I have now installed the app fro the link you have given. after installing it ,it works better now. would you still still like to have logs ?

[Luke 42077]

No that's good to hear. Thanks.