Ubuntu Server wont load guide data. There was an error downloading...

[WalNet76 2]

When I try to load the Emby OTA guide I get this error after entering my zip code.  There was an error downloading tv lineups.  My windows machine had no errors.  I have tried several zips.

 

This is on Ubuntu Server 22.04.3

[Luke 42077]

HI, please attach the emby server log:

How to Report a Problem

Thanks.

[WalNet76 2]

embyserver-63838679914.txt

[Luke 42077]

3 minutes ago, WalNet76 said:

embyserver-63838679914.txt 168.09 kB · 0 downloads

HI, are you sure this is the log from when you tried to do that? I don't see anything here.

[WalNet76 2]

2023-12-20 20:59:32.062 Error Server: Error processing request
    *** Error Report ***
    Version: 4.7.14.0
    Command line: /opt/emby-server/system/EmbyServer.dll -programdata /var/lib/emby -ffdetect /opt/emby-server/bin/ffdetect -ffmpeg /opt/emby-server/bin/ffmpeg -ffprobe /opt/emby-server/bin/ffprobe -restartexitcode 3 -updatepackage emby-server-deb_{version}_amd64.deb
    Operating system: Linux version 5.15.0-91-generic (buildd@lcy02-amd64-045) (gcc (Ubuntu 11.4.0-1ubuntu1~22.04) 11.4.0, GNU ld (GNU Binutils for Ubuntu) 2.38) #101-Ubunt
    Framework: .NET 6.0.20
    OS/Process: x64/x64
    Runtime: opt/emby-server/system/System.Private.CoreLib.dll
    Processor count: 12
    Data path: /var/lib/emby
    Application path: /opt/emby-server/system
    System.Exception: System.Exception: Live TV requires an active Emby Premiere subscription.
       at EmbyGuideData.Gracenote.EnsurePremiere(CancellationToken cancellationToken)
       at EmbyGuideData.Gracenote.GetLineups(ListingsProviderInfo info, String country, String location, CancellationToken cancellationToken)
       at MediaBrowser.LiveTV.Api.LiveTvService.Get(GetLineups request)
       at Emby.Server.Implementations.Services.ServiceController.GetTaskResult(Task task)
       at Emby.Server.Implementations.Services.ServiceHandler.ProcessRequestAsync(HttpListenerHost httpHost, IServerApplicationHost appHost, IRequest httpReq, IResponse httpRes, RestPath restPath, String responseContentType, CancellationToken cancellationToken)
       at Emby.Server.Implementations.HttpServer.HttpListenerHost.RequestHandler(IRequest httpReq, ReadOnlyMemory`1 urlString, ReadOnlyMemory`1 localPath, CancellationToken cancellationToken)
    Source: EmbyGuideData
    TargetSite: Void MoveNext()

embyserver.txt

[Luke 42077]

Do you have Emby Premiere? Have you configured your Emby Premiere info in the Emby Premiere section?

[WalNet76 2]

That was it.  I hadn't put they key in.   Worked after I did that.   Thank you for your help!