Subtitles not showing on Panasonic Viera

[RenoRaines 1]

Hi,

I am turning to this boards as I haven't managed to solve the subtitle issue in years. I've read many topics on this issue but just cannot make it work. 
My Panasonic Viera TV has access to Emby server where I can access my movies. Some of them are playable on TV others are not (codec thing I believe). If I play the same movie on my PC and cast it to Panasonic it works, every single time, so tat is another mystery to me. So, amongst the movies that are playable there would be only 1/4 of them that would display Subtitles. But mostly TV's interface shows "No Subtitles" even though they are in the folder (txt, srt or sub) with the same name as movie file.
Subtitles obviously work on Emby PC, but if I cast that movie with visible subtitles to my Panasonic it wont show subtitles neither it would offer them through TV's menu - "No subtitles".

Can you help me out, please. Although my english became way better because of that but I would still need subtitles sometimes 
Thank you a lot!

[Abobader 3464]

Hello RenoRaines,

** This is an auto reply **

Please wait for someone from staff support or our members to reply to you.

It's recommended to provide more info, as it explain in this thread:

Thank you.

Emby Team

[rbjtech 5284]

34 minutes ago, RenoRaines said:

Hi,

I am turning to this boards as I haven't managed to solve the subtitle issue in years. I've read many topics on this issue but just cannot make it work. 
My Panasonic Viera TV has access to Emby server where I can access my movies. Some of them are playable on TV others are not (codec thing I believe). If I play the same movie on my PC and cast it to Panasonic it works, every single time, so tat is another mystery to me. So, amongst the movies that are playable there would be only 1/4 of them that would display Subtitles. But mostly TV's interface shows "No Subtitles" even though they are in the folder (txt, srt or sub) with the same name as movie file.
Subtitles obviously work on Emby PC, but if I cast that movie with visible subtitles to my Panasonic it wont show subtitles neither it would offer them through TV's menu - "No subtitles".

Can you help me out, please. Although my english became way better because of that but I would still need subtitles sometimes 
Thank you a lot!

Hi - so the first thing to check is if you have supported subtitles.

srt is 100% supported - but according to the document below - .txt and .sub are not.

https://emby.media/support/articles/Subtitles.html#supported-formats

Have you check to see if this may be the reason ?   I expect srt to 'work' , sub 'should' (mayne needs the idx?) but not 100% sure on txt ..

Edited December 14, 2023 by rbjtech

[Luke 42080]

 

Hi there, let's look at an example. Please attach the information requested in how to report a media playback issue. Thanks!

 

[RenoRaines 1]

2 hours ago, rbjtech said:

Hi - so the first thing to check is if you have supported subtitles.

srt is 100% supported - but according to the document below - .txt and .sub are not.

https://emby.media/support/articles/Subtitles.html#supported-formats

Have you check to see if this may be the reason ?   I expect srt to 'work' , sub 'should' (mayne needs the idx?) but not 100% sure on txt ..

Hi,
thanks for your reply. Yes, I double-checked, they are srt for sure. Also tried other ones, but nothing comes to the TV. They do play without a problem in Emby Web browser.

[RenoRaines 1]

Hi,
I couldn't recognize through the instructions - would that be embyserver.txt log file or rather ffmpeg-transcode-... ?
Thanks.

[pwhodges 2012]

Both.

Paul

[RenoRaines 1]

embyserver.txtffmpeg-transcode-cd5f0b29-a4e7-4079-bf65-6c9fd856f689_1.txt

[rbjtech 5284]

So in the transcode - the subtitle streams are not being included in the transcode - are you selecting them before playback ?

I must confess, I haven't used XVID for years - so I'm not 100% sure they are even supported from an XVID (.avi) file ..  there is certainly nothing in the ffmpeg command line that includes subtitles - only -c:v (video) and -c:a (audio)

External subs may work - ie a file names exactly the same as the file name - ie 'The.Hat******DrSi.en.srt' for example.

@softworkz?

[Junglejim 385]

Wow, XVID.. that takes me back. From memory external srt should work if named properly as @rbjtechstated. It's been a long time.... could be wrong.

Also you state that the subs are in a folder? Maybe copy/cut them into the avi/xvid file folder and name it the same as the video file.

Movie_name folder

    Movie_name.avi

    Movie_name.srt

What app are you using on your Panasonic? Didn't even know there was one... Or are you using a AndriodTV box of some sort?

Edited December 15, 2023 by Junglejim

[Luke 42080]

He's playing with Dlna. In this case we provide a url for the subtitles in the dlna metadata.

The panasonic player never downloaded the subtitles, so either he doesn't have subtitles enabled in the TV settings, or Panasonic doesn't support what we're doing.

[RenoRaines 1]

I knew xvid will raise some eyebrows, hehe. 
So, yes, the subtitles are in the same folder as video/movie file. They are also named the same. I teied all of thise tricks. 
Now, interestingly, if I take a USB key for example (yup, another historic device - well at least is not a DVD), put it in the TV I can load subtitles without an issue, every time.
the same video/movie with the same subtitles does not apear to work with se same subtitles casting to TV through Emby server. 
 

As Luke said, I don’t use an App within Panasonic’s OS, I do it over DLNA  

Now, I tried one more thing; I took the same movie in MKV and MP4 format. MKV doesn’t even have subtitles, but when I load the movie throught TV from Emby server, the subtitles are loaded. Once again, this is being done through TV’s OS. But I believe this doesn’t have relation to Emby, as - if I understand it correctly - subtitles should “embedded” into the movie file and sent to TV?

[Luke 42080]

3 hours ago, RenoRaines said:

I knew xvid will raise some eyebrows, hehe. 
So, yes, the subtitles are in the same folder as video/movie file. They are also named the same. I teied all of thise tricks. 
Now, interestingly, if I take a USB key for example (yup, another historic device - well at least is not a DVD), put it in the TV I can load subtitles without an issue, every time.
the same video/movie with the same subtitles does not apear to work with se same subtitles casting to TV through Emby server. 
 

As Luke said, I don’t use an App within Panasonic’s OS, I do it over DLNA  

Now, I tried one more thing; I took the same movie in MKV and MP4 format. MKV doesn’t even have subtitles, but when I load the movie throught TV from Emby server, the subtitles are loaded. Once again, this is being done through TV’s OS. But I believe this doesn’t have relation to Emby, as - if I understand it correctly - subtitles should “embedded” into the movie file and sent to TV?

Right the TV is seeing the subtitles embedded inside the file, so that's why those are working.

[Junglejim 385]

7 hours ago, RenoRaines said:

I knew xvid will raise some eyebrows, hehe. 
So, yes, the subtitles are in the same folder as video/movie file. They are also named the same. I teied all of thise tricks. 
Now, interestingly, if I take a USB key for example (yup, another historic device - well at least is not a DVD), put it in the TV I can load subtitles without an issue, every time.
the same video/movie with the same subtitles does not apear to work with se same subtitles casting to TV through Emby server. 
 

As Luke said, I don’t use an App within Panasonic’s OS, I do it over DLNA  

Now, I tried one more thing; I took the same movie in MKV and MP4 format. MKV doesn’t even have subtitles, but when I load the movie throught TV from Emby server, the subtitles are loaded. Once again, this is being done through TV’s OS. But I believe this doesn’t have relation to Emby, as - if I understand it correctly - subtitles should “embedded” into the movie file and sent to TV?

I think your Panasonic TV could be the problem. Let's face it DLNA is not ideal and the OS interface for those TV's is horrid..

My parents have a oldish Panasonic plasma TV but I bought them a Xiaomi Mi Box S to bypass this bull.

[RenoRaines 1]

@Junglejimwell, if it is the same problem for me, would I be also entitled to a new TV from you? 
Joke aside, where do we stand now, for the subtitle thing? We don’t have any solution?

Should I seek last resort and look for Emby alternative? Really wouldn’t want to switch, but if the protocols might be different with other solutions it might solve my problem. 

[Luke 42080]

6 hours ago, RenoRaines said:

@Junglejimwell, if it is the same problem for me, would I be also entitled to a new TV from you? 
Joke aside, where do we stand now, for the subtitle thing? We don’t have any solution?

Should I seek last resort and look for Emby alternative? Really wouldn’t want to switch, but if the protocols might be different with other solutions it might solve my problem. 

When you have external subtitles we need to find out what their dlna player expects. We're probably not sending them in the way it expects.

From a quick look at servioo dlna server, it looks like it may not support any external subtitles and will require a full video transcode to burn in the subtitles on the server just to get them to display. So...ouch, but it is what it is I guess.

[Junglejim 385]

On 16/12/2023 at 22:45, RenoRaines said:

@Junglejimwell, if it is the same problem for me, would I be also entitled to a new TV from you? 

I didn't buy them a new TV, the Xiaomi Mi Box S is just a AndriodTV box.  The Panasonic plasma TV they have is about 54" and has a great picture, they just needed a elegant way to access Emby.

[Luke 42080]

@RenoRaines?

[RenoRaines 1]

I was trying some alternatives and hacks. Couldn’t makenit work. We can close the case. I am sorry for not responding for a while. 
thanks for the effort and keep up the good work.