External subtitles not displaying on TV

[unclecharlie 0]

Hi there. I have an Android TV. Having an issue with a specific series (Parks and Recreation). The files all have embedded subtitles in them. Because they are not synced up properly, I have tried to download & play external SRT. The subtitles look like they're downloaded but when I load them to play out, the TV displays nothing on playout. When I tested it out on a web browser, the external SRT subtitles load & play just fine. I sent a log at 10:08 AM ET

Edited December 11, 2023 by unclecharlie
adding series name

[Abobader 3464]

Hello unclecharlie,

** This is an auto reply **

Please wait for someone from staff support or our members to reply to you.

It's recommended to provide more info, as it explain in this thread:

Thank you.

Emby Team

[ebr 16177]

Hi.  Are the "embedded subs" actually closed captions from a TV recording?

Can you try sideloading our standard android app on the same device and see how that compares?

https://emby.media/emby-for-android.html

Thanks.

 

[unclecharlie 0]

Sorry. I might have misworded. So they are internal subs. I see them listed as SUBRIP, when selecting them

[Luke 42078]

23 hours ago, unclecharlie said:

Sorry. I might have misworded. So they are internal subs. I see them listed as SUBRIP, when selecting them

Hi.  Can you try sideloading our standard android app on the same device and see how that compares?

https://emby.media/emby-for-android.html

Thanks.

 

[unclecharlie 0]

So I just tried it on a sideloaded version. It works fine on the sideloaded app. Now I'm trying to figure a way to unlock the account because it says I cannot watch more than 1minute. 

[GrimReaper 4740]

23 minutes ago, unclecharlie said:

Now I'm trying to figure a way to unlock the account because it says I cannot watch more than 1minute. 

Can't unlock sideloaded standard Android app currently, Premiere subscription is required. 

[unclecharlie 0]

1 minute ago, GrimReaper said:

Can't unlock sideloaded standard Android app currently, Premiere subscription is required. 

Thank you. So my question now is: How come I'm unable to play the SRT files on the Android TV app? If it's working on the sideloaded app.