IPTV channels work on web app but not on Roku app

[axelsl 19]

Hello,

I have been recently having issues with some of my IPTV channels opening fine on the webapp but not working on the Roku app. I get the loading circle, sometimes showing "26%" but then it disappears and nothing happens. Sometimes it reappears and disappears again.

I am attaching the server logs here.

Thanks for your help

Axelembyserver (7).txt

[ebr 16184]

Hi. There should be at least one and probably at least two ffmpeg files generated as well.  Can we please see those?

2023-12-08 12:46:31.491 Warn App: AppendExtraLogData: Unable read graph output file: C:\Users\Axel SIMPSON-LANDO\AppData\Roaming\Emby-Server\programdata\logs\ffmpeg-transcode-f4461326-8b22-4b1b-b121-8f09865bc19c_1graph.txt
2023-12-08 12:46:31.492 Info App: ProcessRun 'StreamTranscode f44613' Process exited with code -1 - Failed
2023-12-08 12:46:31.494 Info Server: http/1.1 Response 500 to host2. Time: 1129ms. GET http://192.168.4.128:8096/emby/videos/3304698/live.m3u8?DeviceId=6aede979-e95f-54be-bbaa-5d4da5129cb9&MediaSourceId=58cb7f70ad08d056ccdc41e63da53e17&PlaySessionId=7b91517d092b40b7a765766d66137751&api_key=x_secret2_x&LiveStreamId=06044cf0e6f93cdae5f285c9ecfaaeb4_01413a525b3a9622ce6fdf19f7dde354_58cb7f70ad08d056ccdc41e63da53e17&VideoCodec=h264,hevc,mpeg2video&AudioCodec=ac3,aac,mp2,mp3,eac3,flac,vorbis,lpcm&VideoBitrate=40904267&AudioBitrate=95733&MaxFramerate=60&MaxWidth=3840&MaxHeight=2160&AudioStreamIndex=1&TranscodingMaxAudioChannels=8&SegmentContainer=ts&SegmentLength=3&MinSegments=1&AllowInterlacedVideoStreamCopy=True&BreakOnNonKeyFrames=True&SubtitleStreamIndexes=-1&ManifestSubtitles=vtt&h264-maxrefframes=16&h264-videobitdepth=8&h264-profile=high,main,baseline,constrainedbaseline&h264-level=51&h264-videorotation=0&mpeg2video-videorotation=0&hevc-videorotation=0&hevc-videorange=SDR,HDR,HDR10&aac-audiochannels=6&eac3-audiochannels=8&ac3-audiochannels=6&flac-audiochannels=6&lpcm-audiochannels=6&mp3-audiochannels=2&mp2-audiochannels=2&vorbis-audiochannels=6&TranscodeReasons=ContainerNotSupported,DirectPlayError&allowVideoStreamCopy=false&AllowVideoStreamCopy=False

 

[axelsl 19]

Hi!

Please find attached the ffmpeg logs

Thanks!

ffmpeg-transcode-f4461326-8b22-4b1b-b121-8f09865bc19c_1.txt

[ebr 16184]

Hi.  If you disable hardware accelerated transcoding as a test, does it work?

[axelsl 19]

Hi

Exact same issue when Hardware accelerated transcoding is disabled. Please note that this is only happening while watching on the Roku app, not via the web app.

Thanks

[ebr 16184]

17 hours ago, axelsl said:

Please note that this is only happening while watching on the Roku app, not via the web app

Is the web app also transcoding?

[Luke 42079]

@axelsl?

[axelsl 19]

Hi! Hmm this was a long long time ago, I do not have this issue anymore