Samsung dex black screen while watching videos

[Luke 42077]

Can you please download the latest build and try again? Thanks.

[Super1 16]

1 minute ago, Luke said:

Can you please download the latest build and try again? Thanks.

I did. The latest build was 27.12. Version 3.3.56. 

It still doesnt work

[Luke 42077]

The latest version is 3.3.60.

[Super1 16]

8 hours ago, Luke said:

The latest version is 3.3.60.

I am on playstore right now. It says 3.3.56 i am even beta. 

[Luke 42077]

Can you try sideloading our standard android app on the same device and see how that compares?

https://emby.media/emby-for-android.html

Thanks.

 

[Super1 16]

55 minutes ago, Luke said:

Can you try sideloading our standard android app on the same device and see how that compares?

https://emby.media/emby-for-android.html

Thanks.

 

Ok i deleted beta and reinstalled from play store. The version in play store os 3.3.56. I tried it and it still doesnt work

[Luke 42077]

1 hour ago, Luke said:

Can you try sideloading our standard android app on the same device and see how that compares?

https://emby.media/emby-for-android.html

Thanks.

 

 

[nurgemedia 7]

@Luke

I have uninstalled the beta version - 3.3.56 and sideloaded the arm64 apk.

When I check the app version it still shows as the current beta build, is this correct?
Upon opening Emby it asked me to sign in, I'm assuming a successful uninstall/sideload.

The black screen is still present.

I've also updated my phone to the latest security patch: December 1, 2023.

Please let me know if there is anything else I can do to help resolve this issue.

thanks!
 

[Luke 42077]

Just now, nurgemedia said:

@Luke

I have uninstalled the beta version - 3.3.56 and sideloaded the arm64 apk.

When I check the app version it still shows as the current beta build, is this correct?
Upon opening Emby it asked me to sign in, I'm assuming a successful uninstall/sideload.

The black screen is still present.

I've also updated my phone to the latest security patch: December 1, 2023.

Please let me know if there is anything else I can do to help resolve this issue.

thanks!
 

What is the version number you have now?

[nurgemedia 7]

9 minutes ago, Luke said:

What is the version number you have now?

I checked the Emby version via the Play Store and it says 3.3.56 and opens the app.
When I check the version in the Apps area of the phone and the App Settings area of Emby, it shows as 3.3.60, so this should be the intended sideload release.

[Luke 42077]

1 minute ago, nurgemedia said:

I checked the Emby version via the Play Store and it says 3.3.56 and opens the app.
When I check the version in the Apps area of the phone and the App Settings area of Emby, it shows as 3.3.60, so this should be the intended sideload release.

can you obtain an android app log by following the instructions here:

Thanks.

[nurgemedia 7]

14 minutes ago, Luke said:

can you obtain an android app log by following the instructions here:

Thanks.

I have attached the log file as .txt

And to add some context.

1st test - DeX over cable to my computer, it worked.
2nd test - external display (Xreal Air 2 Pro) and it produced a black screen.
 

emby-log.txt

Edited January 17, 2024 by nurgemedia

[Super1 16]

On 1/17/2024 at 6:29 AM, Luke said:

 

Hi. I have installed 3.3.6 version and in dex mode it still only play audio with black screen

[DrNoD 5]

I have same problem. "Last year" i used to watch some movies on emby, using Samsung Dex with dhmi adapter on computer display.
Seems update of Adroid causing this error.

All is newest version (emby from market) and android newest update from samsung.

Black screen, just sound playing. Using emby in browser, there is video and audio.

[Luke 42077]

6 hours ago, DrNoD said:

I have same problem. "Last year" i used to watch some movies on emby, using Samsung Dex with dhmi adapter on computer display.
Seems update of Adroid causing this error.

All is newest version (emby from market) and android newest update from samsung.

Black screen, just sound playing. Using emby in browser, there is video and audio.

Hi.  Can you try sideloading the latest build on the same device and see how that compares?

https://emby.media/emby-for-android.html

Thanks.

 

[DrNoD 5]

No. Not working. Still black screen.

Other things like Youtube app are working. And emby did work before the last Samsung update. (Happened between christmas and first weeks of january)

Also not working on mobile when the external screen is connected. Need to disconnect external screen and restart emby on mobile. Then there is video again.

[Cr8iveLosr 97]

9 hours ago, DrNoD said:

 And emby did work before the last Samsung update. (Happened between christmas and first weeks of january)

Def not a Samsung issue. There are now several threads in android beta forum. Tested on Amazon Fire, Nvidia Shield and Walmart onn. All behaving the same as your issue.

Maybe you'll have better luck. The other threads have been ignored for some time now.

[tOLJY 49]

I'm on another thread, but don't blame them for 'ignoring the rest'. Seems like a major issue is worth them tackling one at the time/consolidating them so it's easier to work.

That being said, I'm on 3.3.62 and the issues still persist..not sure if the other guy ever got that installed.

With my issue I also can't get logs exported so understandably I'm of no help to them

[nurgemedia 7]

On 1/17/2024 at 1:14 AM, nurgemedia said:

I have attached the log file as .txt

And to add some context.

1st test - DeX over cable to my computer, it worked.
2nd test - external display (Xreal Air 2 Pro) and it produced a black screen.
 

emby-log.txt 166.7 kB · 1 download

@Luke

Any update on this?
Was my log file helpful?
Do you need additional testing?

Please let me know how I can help.

[Luke 42077]

Hi, we are looking into it. Thanks.

[Luke 42077]

Hi, can you please try the latest sideload build and let us know if this is resolved?

https://emby.media/emby-for-android.html

Thanks.

[Luke 42077]

@Super1?

[DrNoD 5]

Still black sceen...

[Super1 16]

On 2/2/2024 at 8:46 PM, Luke said:

@Super1?

Sorry for late responding. I just installed 3.3.6.8 and in dex mode screen is still black with audio present

[Luke 42077]

Thanks for the update. We are looking into it.