Can't access server from external network

[Price775 1]

Hi, I just moved houses and I can't access the server from an external network. Inside the network works fine.

https://www.canyouseeme.org/ says it can see 8096 open. But, I can't connect to the "remote WAN access" link in the manage Emby server.

 

I haven't been able to get emby connect to work either. 

Seems I get a related error

```

023-12-04 23:32:29.375 Error App: Error registering with Connect
*** Error Report ***
Version: 4.7.13.0
Command line: /opt/emby-server/system/EmbyServer.dll -programdata /var/lib/emby -ffdetect /opt/emby-server/bin/ffdetect -ffmpeg /opt/emby-server/bin/ffmpeg -ffprobe /opt/emby-server/bin/ffprobe -restartexitcode 3 -updatepackage emby-server-deb_{version}_amd64.deb
Operating system: Linux version 5.15.0-89-generic (buildd@lcy02-amd64-004) (gcc (Ubuntu 9.4.0-1ubuntu1~20.04.2) 9.4.0, GNU ld (GNU Binutils for Ubuntu) 2.34) #99~20.04.
Framework: .NET 6.0.14
OS/Process: x64/x64
Runtime: opt/emby-server/system/System.Private.CoreLib.dll
Processor count: 12
Data path: /var/lib/emby
Application path: /opt/emby-server/system
MediaBrowser.Common.Extensions.RemoteServiceUnavailableException: MediaBrowser.Common.Extensions.RemoteServiceUnavailableException: Exception of type 'MediaBrowser.Common.Extensions.RemoteServiceUnavailableException' was thrown.
at Emby.Server.Connect.ConnectManager.UpdateServerRegistration(String[] remoteApiAddress, String localAddress, Boolean isAutomated)
at Emby.Server.Connect.ConnectManager.UpdateConnectInfoInternal(Boolean allowNewConnectServerRegistration, CancellationToken cancellationToken)
Source: Emby.Server.Connect
TargetSite: Void MoveNext()

```

Log file attached.

embyserver.txt

[Price775 1]

Seems to be able to connect now. I think it was just having issues registering with Emby connect. I didn't change anything on my end.

[Luke 42077]

Hi, thanks for following up.