Issue with TLS 1.3 and older devices

[Guest PutzJimmy]

Server 4.8.0.61
Android Tv 2.0.98g & 2.0.99g

On several different android tv devices we are unable to connect to my emby server using synology's reverse proxy with a valid certificate. Works perfectly on every other app, browser we tried so far. Had no problems with the same setup on Jellyfin. When you get to the first screen in Emby and hit skip and enter ip adress, enter in the correct info and hit ok you go back to the first screen again with no errors at all so i have no clue what is wrong.

[ebr 16169]

3 hours ago, Guest PutzJimmy said:

enter in the correct info

Hi.  Exactly what are you entering?

3 hours ago, Guest PutzJimmy said:

you go back to the first screen again

Is there a "Send Logs" button on that screen?

[PutzJimmy 6]

Fake adress here but thats how we enter it, exactly as we do in web or ios/android apps

https://media.something.myds.me
443

Nope after entering the server info it just goes back to that first screen with no errors which is super annoying

IMG_20231204_195325.HEIC IMG_20231204_195317.HEIC

[ebr 16169]

How long have  you waited after entering that address?  Try waiting about 60 seconds (watch for any messages) then hit the cancel button.  Does that give you a screen with a "Send Logs" button on it?

[PutzJimmy 6]

We have and there is no "connecting" you can click cancel on or anything that would indicate its doing something, it just goes back to that first screen. Clicking cancel there just exits Emby.

[PutzJimmy 6]

2x Nvidia Shield no problems.

1x "Boxer" tv channel providers android box no problems.

2x Mi box 4 gen 2 no problems.

3x Mi box 3 no luck

4x Mi box 4 gen 1 no luck

3x TCL tv's no luck

Tested some more, funny thing is Emby android phone app has no problems so far nor has casting to the devices that cant get into the app No one has seen a error yet

[ebr 16169]

Have you tried testing with http to see if this is those devices refusing to accept the cert?

[PutzJimmy 6]

Exactly the same thing happens with http and we also tried setting the port to 0, 00, 000 from a forum post I saw, still just goes to the first screen with zero errors/info on whats going on

[GrimReaper 4739]

18 minutes ago, PutzJimmy said:

we also tried setting the port to 0, 00, 000 from a forum post I saw

Could you pls post a link to that post? 

[PutzJimmy 6]

Cant find that post and i don't remember who wrote that either, but the idea was that setting the port to "null" would use 443 anyway from the https or something like that. But it didn't do anything different then entering it correctly

[speechles 2055]

44 minutes ago, GrimReaper said:

Could you pls post a link to that post? 

 

30 minutes ago, PutzJimmy said:

Cant find that post and i don't remember who wrote that either, but the idea was that setting the port to "null" would use 443 anyway from the https or something like that. But it didn't do anything different then entering it correctly

 

This is that post. But it was in regards to the Roku where to use an empty port the value must equate to zero. We will be improving this so you can also just leave it blank.

[PutzJimmy 6]

Yes that's the one! Yeh I tried it anyway, cant hurt and this is so odd and really annoying with no errors to go on, and that some devices work and some dont driving me nuts

[PutzJimmy 6]

Tried a hard reset on one mi box now, no luck

[ebr 16169]

Hi.  Can you try sideloading our standard android app on the same device and see how that compares?

https://emby.media/emby-for-android.html

Thanks.

 

[PutzJimmy 6]

That one connected instantly on two not working devices and casting to all of them works so it has to be something wrong with the android tv app

Edited December 9, 2023 by PutzJimmy

[Luke 42077]

On 12/9/2023 at 4:03 PM, PutzJimmy said:

That one connected instantly on two not working devices and casting to all of them works so it has to be something wrong with the android tv app

HI, thanks for confirming. Are you happy continuing to use that? It fully supports TV devices.

[PutzJimmy 6]

Well casting sucks both for users and for server that constantly have to do unnecessary transcodes. The Android app I don't mind who knows how to do it, my family & friends tho is a different story

[Luke 42077]

We are working on getting it into the store for TV devices, so that will make it easier for your friends and family to install.

[PutzJimmy 6]

That would be great, any estimated time frame on that?

[Luke 42077]

Hopefully soon.

[PutzJimmy 6]

Two users on boxes that didn't work with the Android Tv app but now works with the Android phone app is now getting this trying to play anything, trailers do play tho and everything works on phones and windows emby player at their place

Edited December 19, 2023 by PutzJimmy

[Luke 42077]

@PutzJimmy

 

Hi there, let's look at an example. Please attach the information requested in how to report a media playback issue. Thanks!

 

[PutzJimmy 6]

I went threw all the menus there is no "Debug Options".

This is what server logs show https://pastebin.com/Ti1DG0SV the "Android 9; MIBOX3"

IMG_20231222_071101.HEIC IMG_20231222_071050.HEIC

Edited December 22, 2023 by PutzJimmy

[Luke 42077]

On 12/22/2023 at 1:35 AM, PutzJimmy said:

I went threw all the menus there is no "Debug Options".

This is what server logs show https://pastebin.com/Ti1DG0SV the "Android 9; MIBOX3"

IMG_20231222_071101.HEIC 988.57 kB · 1 download IMG_20231222_071050.HEIC 640.6 kB · 0 downloads

@PutzJimmycan you please attach the complete emby server log? Also was an ffmpeg log generated? Please attach that as well. Thanks.

[PutzJimmy 6]

All it generated was the embyserver.txt and hardware_detection-63839204230.txt https://pastebin.com/Y3Fi2Gia but here you have what happens when we tried from a mi box 3 and 4.

Was at my sister over the Christmas "God Jul " and was able to experiment around myself and found that her LG webOS tv had the Emby app but it had the same problem as the Android Tv app, would not connect to server whatsoever. Her Android Phones, Android tablets, web browsers, Windows Emby app and casting to her mi box 4 works "crappy as fuck tho ala chromecast " but the Android phone app on mi box wont play anything no matter what settings ive tried

Edited December 26, 2023 by PutzJimmy