Extremely low volume

[easez88 16]

Did anyone find a fix for this? I basically have to put the volume to max to hear anything on my lg tv. Playing the same media in a Sony tv plays normally with no issues. I've seen a few threads about this but none have a solution.

[Luke 42077]

@easez88

 

Hi there, let's look at an example. Please attach the information requested in how to report a media playback issue. Thanks!

 

[easez88 16]

@LukeHow do I send logs from the LG app? I don't see an option for it. Here are the server logs. 

 

The issue is that media on my LG tv from  Emby is at a really low volume. So I have to raise the volume really high 75 to hear anything. Every other app  plays volume normally at about 30. This includes a Jellyfin instance I  stood up just to test. I've been running emby on this TV for some time. So something has changed recently. My other TV also plays emby fine. 

embyserver.txt

[Luke 42077]

On 12/2/2023 at 3:12 PM, easez88 said:

@LukeHow do I send logs from the LG app? I don't see an option for it. Here are the server logs. 

 

The issue is that media on my LG tv from  Emby is at a really low volume. So I have to raise the volume really high 75 to hear anything. Every other app  plays volume normally at about 30. This includes a Jellyfin instance I  stood up just to test. I've been running emby on this TV for some time. So something has changed recently. My other TV also plays emby fine. 

embyserver.txt 495.88 kB · 0 downloads

Can you try clearing app data in the Emby LG app, or uninstalling/reinstalling the app?

[Techium 3]

I've found something interesting, but I don't know what it means...

With the TV (soundbar via HDMI ARC in my case) volume set OK (i.e. audible) for other sources (Xbox) and then starting a movie in the LG TV Emby app the volume is inaudible. If I then press the LG TV Guide button, wait for it to load and then exit the TV Guide, Emby starts playing at a louder, audible volume. Nothing else changed.

 

I'm using:

LG TV 55UK6470PLC

LG TV Emby app v1.0.47

Emby for Synology V4.8.11.0

 

[Luke 42077]

On 12/19/2023 at 10:41 PM, Luke said:

Can you try clearing app data in the Emby LG app, or uninstalling/reinstalling the app?

@Techiumdid you try this?

[Techium 3]

I can't find any way to clear cache, but I've uninstalled (deleted) and reinstalled. On first test it seems fixed, but I'll report back in a few days to confirm

[Techium 3]

On 01/09/2025 at 01:21, Luke said:

@Techiumdid you try this?

Ok, just tried again now and the volume has stayed up (audible) with me switching sources etc.

Looks like that's fixed it, thanks!