Browser plays audio only when watching videos

[30000 3]

After an Emby server update a while back, Emby plays only audio when watching videos in any browser on any operating system.

The Log files are attached in zip: embyserver.txt, ffmpeg-directstream, hardware_detection

Emby Server version 4.7.14.0 is running on Ubuntu 20.04.6

 

I have tried with transcoding both on and off.

I have spent several hours searching hoping to find a solution, but no luck. This only happens in browser playback. If I use the Emby client app on say an android/iOS device, both video and audio play fine when watching a video rather than audio only.

 

Thanks so much for anyone willing to share their wisdom!

 

Emby Logs.zip

[Luke 42077]

Hi, what do you mean exactly? Are you saying you can't play music files?

[30000 3]

Hi Luke,

When I try to play a video in any browser, on any operating system, all that plays is audio. No video appears when trying to play a video. This only happens in browsers. All Emby client apps play both audio and video perfectly when trying to watch a video.

Thanks!

Edited November 29, 2023 by 30000

[30000 3]

Hi Luke,

As it turns out, it was not an issue with Emby server at all. Class names changed after an update, and custom css I had loaded was preventing the videoPlayerContainer element from being displayed. It's sorted now now.

Thanks again!