Emby Connect not showing any servers on some accounts

[Kohphangan 1]

Same issues for me - on devices I was previously signed in on, the shared servers are there and working fine.  When I try to add a new device though (or via web), no shared servers are there.

[Luke 42081]

@Kohphanganhow exactly did you sign in? What exactly did you expect to see that wasn't there?

[Kohphangan 1]

Sorry for not providing more details originally. When I sign into the emby app on a new android TV device using Emby Connect, I see "Select a Server" but no servers are listed. Below that I see "Other options" which consists of "Enter Manually" or "Sign Out of Connect."

On Android TV devices that I have been signed into for a few weeks now, when I go to "switch server" option in settings I can see the shared server my account should have access to listed under "Select a Server". The screen looks the same as what I see on the newly logged in device, except the lack of option under "select a server".

When I sign in via a web browser on PC, I get "Add Server" or "Sign in with Emby Connect". If I click "Sign in with Emby Connect" I am prompted for email and password again. When I sign in again, it returns me to the same screen with only "add server" or "sign in with Emby Connect". 

If more info is needed please let me know.

Edit: my apologies - I thought I had replied to an older post describing this issue yesterday but it appears I created a new thread by mistake somehow. I didn't see a final outcome from the post I had intended to reply to though.

Edited November 24, 2023 by Kohphangan

[ebr 16187]

Hi.  Are you sure this account is properly linked via Connect?  What happens if you blank out the connect email and save and then re-enter it and re-accept the validation in the email that is sent?

[Kohphangan 1]

Uggh total user error... I did not remember having 2 accounts but apparently I did and was using the wrong account (not linked). Apologies for wasting your time on this one!

[Luke 42081]

Thanks for following up.