Samsung TV can't stream LiveTV

[pdclark 10]

Can't figure out why a late model Samsung TV is unable to view LiveTV. From the ffmpeg log file, it looks like it's an issue with subtitles.

Any help appreciated.

ffmpeg-transcode-a3fafe45-6232-417d-b941-41f4ff6935c9_1.txt

Edited November 21, 2023 by pdclark
edit

[Luke 42077]

Hi there, what exactly happens when you try to play?

[pdclark 10]

Nothing, spinning wheel then, “no compatible ….:

Cant remember the exact phrase. 

Thanks 

[Luke 42077]

20 hours ago, pdclark said:

Nothing, spinning wheel then, “no compatible ….:

Cant remember the exact phrase. 

Thanks 

Please attach the main emby server log as well. Thanks.

[pdclark 10]

Thanks

embyserver-63836104508.txt

[Luke 42077]

@pdclarkare you able to play the same channel from other devices such as the web app on the server machine?

[pdclark 10]

Hey @Luke, yes. Appears to be a problem only with Samsung.

[Luke 42077]

As a test, if you disable hardware transcoding in server transcoding settings, does that help?

[Kennycr 0]

I had the same problem and did uncheck the hardware transcoding. Got the picture to play, but no audio. This only happens on ATSC 3 channels. Using Emby for Samsung 1.6.4 and Server 4.7.14.0.  I get sound on the Roku and Android tablet, just not on the TV 2023 version Samsung The Frame TV

Edited January 13, 2024 by Kennycr

[Luke 42077]

5 hours ago, Kennycr said:

I had the same problem and did uncheck the hardware transcoding. Got the picture to play, but no audio. This only happens on ATSC 3 channels. Using Emby for Samsung 1.6.4 and Server 4.7.14.0.  I get sound on the Roku and Android tablet, just not on the TV 2023 version Samsung The Frame TV

Hi, this should be improved in the upcoming 4.8 server release. Thanks.