HEVC Playback Issue: Black Screen but with Audio

[Guest]

Hi!

I have run into an issue with my Samsung A8 tablet running Android 13 and Emby App 3.3.46 ( downloaded from the emby website and from the playstore )

When playing back any HEVC encoded video stream and regardless of the audio encoded stream, i'm presented with a black screen ( with some flicking artifacts in the lower right hand corner ) and perfect audio.

Any suggestions/help

 

Cheers

 

[Luke 42077]

 

Hi there, let's look at an example. Please attach the information requested in how to report a media playback issue. Thanks!

 

[Guest]

Hi Luke 

Please find attached the logs files are requested

ffmpeg-directstream-d2770002-38ce-4955-9402-248307a911f4_1.txt embyserver.txt

[Luke 42077]

@c0mput3

Strange. Can you try the latest sideload build and let us know how it compares?

https://emby.media/emby-for-android.html

Thanks.

 

[Guest]

HI Luke

Thanks for getting back to me, i will sideload the lastest version and get back to you.

Regards

[Guest]

Good Morning Luke

I've sideloaded the latest version from the website as you requested and i still have the playback issue with HEVC encoded video, audio plays fine, just no visuals.

Regards

[Luke 42077]

can you obtain an android app log by following the instructions here:

Thanks.

 

[Guest]

Hi Luke

Log file as requested.

 

Many Thanks

 

Thu Dec 28.txt

[Luke 42077]

Sorry, do you mind installing the latest version again and then providing another app log:

https://emby.media/emby-for-android.html

Thanks.

 

[Guest]

Hi Luke

Please find attached log file as requested.

Regards

embyFri Dec 29.txt

[JoaoPedroBelo 2]

I started having this issue on the latest version of android app side load on a android tv chromecast.

 

Going back  to the previous version fixed the issue to me

[Guest]

Cheers @JoaoPedroBelo

I'll dig around and try some older versions.

I've enabled the 'use external player' option from within Emby as a work around until theres a patch/update

Good old VLC to the rescue! 

[Luke 42077]

Hi, can you please try the latest sideload build and let us know if this is resolved?

https://emby.media/emby-for-android.html

Thanks.

[Luke 42077]

@c0mput3?

[Guest]

Apologies on not answering as soon as you messaged me!!! ( it has only been 24hrs btw )  you guys took over a month to get back to me orginally back in November of last year and i've been understanding, patient and even finding my own temporary solution which highlighted that fact that it was the emby app.  Being a Premiere member is becoming less and less attractive as since the problem made me look at alternatives to emby and currently i am using an alternative. 

When i find some spare time, hopfully over the week, i'll be your glorified paying beta tester! 

 

 

 

 

[Luke 42077]

Hi, yes please let us know the result. Thanks.

[JoaoPedroBelo 2]

Hey, @LukeI tested on my side since I also had an issue, and it is looking good.

thanks for the fix

Edited February 2, 2024 by JoaoPedroBelo

[Luke 42077]

@c0mput3were you able to try the latest version?

[Guest]

I'm sorry to say, that the issue still persists regaring the Samsung Galaxy Tab A8 ( SM-X205)

I'm experiencing the same issue, when attempting to playback on 1080p HEVC files from my server. The audio plays, but no video just some glitch in the lower right hand cornor.

Interestingly if i try to playback a 4K HEVC file,  audio plays normally i get video but it only displays maybe 5 frames a second, nothing consistancly.

I have no issue with streaming the same files from either android, apple and my smart tv. ( all running different versions of the emby app )

So there must be something going on with the A8, maybe only something samsung can fix?

[Luke 42077]

Hi, can you please try the latest sideload build and let us know if this is resolved?

It has an updated build of exoplayer.

https://emby.media/emby-for-android.html

Thanks.