Cannot connect external devices to Emby Server

[Cleggy1980 4]

Server Version 4.7.14.0

 

As of this morning all devices that are connect to my Windows Emby server will not work. The devices just show ‘Select Server’. However when I select a server or try to ‘Add Server’ a message shows “This Emby Server needs to be updated. To download the latest version, pleased visit https://emby.media”.

 

I have checked the version and it states I have the newest one. I tried using the backup from a few days ago but still no joy.

 

Any ideas?

[Luke 42080]

Hi there, what Emby app and version are you trying to connect with?

[Luke 42080]

Also please attach the emby server log from when the problem occurred:

How to Report a Problem

Thanks.

[Cleggy1980 4]

Hi Thank for the quick reply,

I am using Emby for Android Version 3.3.40 and 2 nvidia shield running version 2.0.98g

Emby Server Windows 4.7.14.0

[Luke 42080]

OK please attach the emby server log from when the problem occurred:

How to Report a Problem

Thanks.

[Cleggy1980 4]

Server Logs.

 

Hope these help

embyserver-63835689600.txt embyserver-63835710488.txt

[Luke 42080]

OK one more thing. Please temporarily enable debug logging in the server logs section. Then please try again using Emby for Android. Swipe close the app first to start it up fresh.

After the problem has occurred again, then please attach the latest server log. After that you can disable debug logging. Thanks.

[Cleggy1980 4]

Here you go

embyserver.txt

[Luke 42080]

19 minutes ago, Cleggy1980 said:

Here you go

embyserver.txt 215.09 kB · 0 downloads

hi, what were you trying to connect from that had the problem? 

[Cleggy1980 4]

I tried Android Version 3.3.40 and 2 NVidia shield running version 2.0.98g all three are unable to connect

[Cleggy1980 4]

If I connect the Android device by WiFi it works fine but I need it when out and about.

[Neminem 1519]

You are running on windows right.

Did you install windows updates ?

Check if your nic has been set to public, then change It to be private.

[Luke 42080]

19 minutes ago, Cleggy1980 said:

If I connect the Android device by WiFi it works fine but I need it when out and about.

are you sure you reproduced the problem after enabling debug logging? because after that all I see is firefox.

[Cleggy1980 4]

I have already looked there it is set to private

[Cleggy1980 4]

Yes I reproduced the same problem on all 3 devices. A few times.

[Luke 42080]

There's nothing even making it to your Emby Server. Are you using a reverse proxy?

[Cleggy1980 4]

I do use a proxy. But when the issue started I switched it off and restarted the server/computer and still the same issue.

[Cleggy1980 4]

But like I said when manually trying to add a server I get the message “This Emby Server needs to be updated. To download the latest version, pleased visit https://emby.media”

 

[Luke 42080]

6 minutes ago, Cleggy1980 said:

But like I said when manually trying to add a server I get the message “This Emby Server needs to be updated. To download the latest version, pleased visit https://emby.media”

 

There are cases when it's just a normal connection error and that error message is displayed incorrectly. I think that's what's happening here.

[Luke 42080]

13 minutes ago, Cleggy1980 said:

I do use a proxy. But when the issue started I switched it off and restarted the server/computer and still the same issue.

So why not go back to the way you had it before?

[Cleggy1980 4]

Afternoon,

 

Just a quick update: I came home from work today, and Emby is working fine now. It must have just sorted itself out.

Thanks for your help yesterday. All sorted