Getting are you still watching prompt

[gruppa 3]

My users are getting the “are you still watching?” prompt even though it’s disabled in their profile settings. Does anyone have an idea why it’s still coming up?

[Gilgamesh_48 1240]

20 minutes ago, gruppa said:

My users are getting the “are you still watching?” prompt even though it’s disabled in their profile settings. Does anyone have an idea why it’s still coming up?

I am not sure this is applicable but I wonder if that prompt is one of the things that can get set both on the server and in the client. But i do not know for sure.

However in problems that involves computers if something that should work correctly does not one of the first things to try would be power cycle everything.

I know I do not have that prompt but I do not have any users except me so my situation is different from yours.

Good luck.

Edit: I just checked, I just can't leave a puzzle alone, and that prompt has a setting on my Roku in settings which means that there are three possibilities:
1. That is just leftover programming from when it was implemented on the client
2. It has to be enabled on both client and server and the client setting has president
3. The client setting is actually the only one that matters

I have also found that not all client/server settings are the same on various clients.

 

Edited November 16, 2023 by Gilgamesh_48

[Luke 42081]

Hi there, can you please provide an example? What Emby app and version?

[gruppa 3]

Quote

I have also found that not all client/server settings are the same on various clients.

That's what it was. Normally the users who got the prompt use a media PC and that's where we checked the playback settings, but they had just recently setup and signed into the Emby app on a Roku. I didn't think about checking the playback settings on there. Since it was a different device it had defaulted to yes for the prompt. I had them set it to no, so it should be fine. Thanks!