Cannot connect to Emby Server Remotely

[iiiJoe 62]

Hello to all. I’m able to connect with Emby on my IPad and IPhone on my local network with no issues. However, when I try to connect remotely I’m getting this screen… I’ve tried my username and password but I just get an error of invalid username or password. What am I doing wrong? Thanks in advance everyone 

 

[sross44 431]

There's a lot that could be going on here. 1) Do you have port forwarding set up? 2) How are you connecting remotely? Through a VPN like tailscale or did you set up a domain name? Again there's a lot that could be causing you to not connect remotely so share as much as you can with everyone to help you. 

[iiiJoe 62]

Trying to connect with Emby connect on the Emby app on iphone. Works fine on LAN. No joy on WAN. Port forwarding is set up. Thoughts....

Edited November 9, 2023 by iiiJoe

[iiiJoe 62]

Also, I have two users set up on my server and I'm not able to log in with either one. They both say invalid username or password

[Luke 42078]

54 minutes ago, iiiJoe said:

Trying to connect with Emby connect on the Emby app on iphone. Works fine on LAN. No joy on WAN. Port forwarding is set up. Thoughts....

The above login screen is not the Emby Connect login screen. That is the login screen for your locally managed users, so the username and password that you enter should come from there.

[iiiJoe 62]

Makes sense. So, I've reset the password for the user and I'm still getting the same error message: invalid username or password. What step am I missing?

 

[Luke 42078]

4 minutes ago, iiiJoe said:

Makes sense. So, I've reset the password for the user and I'm still getting the same error message: invalid username or password. What step am I missing?

 

Where did you reset the password?

[iiiJoe 62]

This screen...

[Luke 42078]

And then what did you enter into the app when trying to sign in?

[iiiJoe 62]

My WAN access in "host" and port 8096 in "port"

[Luke 42078]

2 minutes ago, iiiJoe said:

My WAN access in "host" and port 8096 in "port"

And then what happened?

[iiiJoe 62]

Correction. When I use my LAN I can log into connect but cant go any further. When using WAN it says "cannot connect to server"

 

[iiiJoe 62]

LAN address gets me to the sign in page but my usernames and passwords won't work

[Luke 42078]

3 minutes ago, iiiJoe said:

LAN address gets me to the sign in page but my usernames and passwords won't work

What usernames and passwords? Where are they coming from?

[iiiJoe 62]

They’re registered with Emby

[Luke 42078]

So what did you enter for the username?

[iiiJoe 62]

iiiJoeb

[iiiJoe 62]

I’m trying the HP username as well with no luck

[Luke 42078]

Did you ensure that the users have been granted remote access? Is remote access enabled in server network settings?

[iiiJoe 62]

 

Edited November 13, 2023 by seanbuff
email obfuscated

[Luke 42078]

OK please attach the emby server log from when you tried to login. Thanks.

[iiiJoe 62]

It looks like the server is acknowledging a log in from my iphone but my iphone still says invalid username or password.

embyserver(4).txt

[Luke 42078]

Can you temporarily enable debug logging in the logs section, repeat the process with the iOS app, and then try again? Thanks.

[iiiJoe 62]

Tried this but getting a similiar result. 

[iiiJoe 62]

Also, @Luke can you please delete the photo showing my server dashboard. Thank you