Cannot Access Server Externally

[RickySom 0]

Hi,

I can access my Emby server just fine on my local network, but nothing externally.

I have been through the connectivity troubleshooter and can see that the UpnP setting on my router is on and Emby servers show as follows:

 

The client IP address section for both matches the In home LAN access address in the Emby server dashboard.

 

I have tried to connect to the server both with the emby iOs app and through a browser on my phone (using LTE network and not on my home wifi)

 

However, when I go to canyouseeme.org and use the IP address for the remote WAN access it cannot be found:

 

I am at the end of the troubleshooter... where do I go from here?

I am using a WD mycloud EX2 with a TP-Link Archer C80 router

Edited November 8, 2023 by RickySom
Updated for clarity

[Luke 42077]

hi @RickySomare you still having an issue with this? Does your ISP allow use of these ports?

[Ugiman 0]

Hallo.

Habe das gleiche Problem und komme nicht weiter . Bitte um Hilfe

Hab eine Fritzbox 7530

 

Gruß

Ugiman

[Luke 42077]

7 hours ago, Ugiman said:

Hallo.

Habe das gleiche Problem und komme nicht weiter . Bitte um Hilfe

Hab eine Fritzbox 7530

 

Gruß

Ugiman

HI, does your ISP allow use of these ports? Does your ISP use a CGNat?