Emby on TCL55C745

[foxeslink 0]

Hello, I've installed emby on my TCL, everything works, but when I play/reproduce the content, it shows a black screen and then returns to Home.

How can I fix this?

[Luke 42078]

 

Hi there, let's look at an example. Please attach the information requested in how to report a media playback issue. Thanks!

 

[foxeslink 0]

On 11/6/2023 at 5:36 AM, Luke said:

 

Hi there, let's look at an example. Please attach the information requested in how to report a media playback issue. Thanks!

 

Hello, here it is the log file

 

TV model : TCL 55C745 (firmware/version up to date)

Google store app used: Emby for android TV ( up to date)

 

embyserver.txt

Edited November 7, 2023 by foxeslink

[ebr 16174]

Hi.  Can you please also  follow the instructions to send a log from the app?

Thanks.

 

 

[foxeslink 0]

5 hours ago, ebr said:

Hi.  Can you please also  follow the instructions to send a log from the app?

Thanks.

 

 

Well, I can't access the cog menu on the tv. It has the same problem

I click the cog menu, it goes black and then after a few seconds comes back to app tv menu

Problem shown in video attached

Edited November 7, 2023 by foxeslink

[ebr 16174]

Hi.  Can you try sideloading our standard android app on the same device and see how that compares?

https://emby.media/emby-for-android.html

Thanks.

 

[foxeslink 0]

On 11/7/2023 at 10:38 PM, ebr said:

Hi.  Can you try sideloading our standard android app on the same device and see how that compares?

https://emby.media/emby-for-android.html

Thanks.

 

Hello, it works this way but I would like to use the native app of the tv and not sideloading.

Is that gonna be possible?

Thank you

[ebr 16174]

In the TV app, can you get to the menu during playback to send a log from there?

[foxeslink 0]

10 minutes ago, ebr said:

In the TV app, can you get to the menu during playback to send a log from there?

What do you mean? I have sent the log in the previous messages. I clicked reproduce and then turns back to home, like in the video 

[ebr 16174]

15 hours ago, foxeslink said:

I have sent the log in the previous messages.

Your previous messages state you are not able to get to the menu item in order to send the log from the app.  If you did, please provide the information requested.  Thanks.

Quote

Then add the following information to your report in the forum:

 

• Exactly what you were doing and what happened.  Include the name of whatever you played if it is a playback problem
• The time you sent the log (in Eastern Time please - UTC -5)
• The name of the Emby user on the local server that was logged in at the time