Emby Client fails to load on second time after fresh install

[hbbs 8]

4 hours ago, ebr said:

How long have you waited?  Your video isn't long enough to cover the timeout period trying to reach your server.

After restarting my NVIDIA SHIELD TV (where the Emby server is running) and my Xiaomi Stick 4K, I tried again. At the time of this writing, it has been trying to access the server for about 7 minutes and 57 seconds. 

 

As I have mentioned before, this issue has been present for a while—I think over a year now. It is just the first time that I have brought it up here.

 

[ebr 16169]

Do you have any sort of proxy involved?

[hbbs 8]

2 hours ago, ebr said:

Do you have any sort of proxy involved?

I don't have it. The only thing on my network where this server is located is a Smart DNS, which I have been using, by the way, for over a decade. I was using it even before I knew about Emby, and it worked with the Emby for Android TV client for about six years without this issue.

However, I can access the server if the said Emby Client is stopped and its data is cleared. It's a hassle to do this every time because I have to enter my credentials again and again.

FYI, I couldn't test the new home interface because to use it, I have to restart the app. And if I restart it, I can't get back in.

This is happening with the Android TV version of Emby Client.(On Android TV and Fire OS)

But it does work with the Emby Client on Roku. It works without issues as well with EmbyCon (Kodi)

Hope that helps.

PS: my NSTV Emby Server is already running the newest 4.10.0.2 version

 

Edited January 31 by hbbs
Typo

[hbbs 8]

@ebr what logs are needed to check this? 

[ebr 16169]

Does it happen if you set the startup behavior to show login screen?

[hbbs 8]

On 2/3/2026 at 5:18 PM, ebr said:

Does it happen if you set the startup behavior to show login screen?

I tried. I've attached the image of the picture I've taken right when the app started. But even before I could reach my remote again the 'Select User' part disappeared.

Right below a message appeared saying VolleyError.com. Android Volley Timeout Error. Com

Then I went to Enter User Manually. To no avail. I entered my username and password from this server and it didn't work. It keep saying invalid user id and password

[Luke 42077]

Hi there, please attach the Emby server log from when the problem occurred:

How to Report a Problem

Thanks!

 

[ebr 16169]

11 hours ago, hbbs said:

Right below a message appeared saying VolleyError.com. Android Volley Timeout Error. Com

Okay, right after that happens, press that "Send Logs" button you see right there.  Then come here and tell me exactly what time you did that.

Thanks.

[hbbs 8]

Thanks

@Luke

@ebr

And to anyone else who might suffer from this issue in the future. 

I've solved this. Obviously I had already uninstalled Emby Server before already. To no avail 

This time I decided to do the only thing left that I could think of before a device reset. 

I have solved this by connecting over ADB to my NSTV and Xiaomi Stick 4K and from there I wiped all possible remaining config files from their respective file systems. 

Reinstalled Emby Server on my NSTV and Emby Clients. I had some hiccups. But they were all due (I think) to the very latest Emby Server Beta 4.10.0.2 and the latest beta of Emby Client for Android TV  2.1.3g

I feel confident to say now that everything is good again. 

If anyone else ends up here with the same issue, this is what I did:

Enabled developer options on my NSTV 

Enable USB debugging 

Turn on Wifi Debugging

Find your Shield's IP address:

Settings → Network & Internet → (your network) → look for IP address.

Install ADB on your computer:

Download the official platform-tools from Google (search "Android SDK Platform-Tools").

It works using Termux on Android. Don't forget to use the F-Droid version.

Connect to your Emby Server 

adb connect YOUR_SHIELD_IP_ADDRESS:5555

See the packages installed:

adb shell pm list packages | grep emby

package:tv.emby.embyatv

package:com.emby.embyserver

Force-stop the app (if it's running):

adb shell am force-stop com.emby.embyserver

adb shell am force-stop com.embyatv

To completely uninstall and remove all remaining possible files:

adb shell pm clear com.emby.embyserver

adb shell pm clear com.emby.embyatv

I went beyond and also did that: 

adb shell rm -rf /storage/emulated/0/Android/data/com.emby.embyserver

adb shell rm -rf /storage/emulated/0/Emby

To finalize it:

adb reboot 

Hope that helps 

Edited February 7 by hbbs
Typo