Emby Premiere License keeps falling off

[Edrock200 53]

Odd issue - An emby server I have keeps dropping the premiere license every day or 2. When I login, I get the green "Get Emby Premiere" highlight at the top. If I go to settings/Emby Premiere, the key is still in there. If I cut it, save, paste it, save, it works again for ~24h-48h or so. The logs show some sort of checkin that results with "Not registered for MBSupporter" for some reason. When I remove and repaste the key, it changes to "Registered for MBSupporter," but happens again in 1 or 2 days. Emby version was 4.7.13.0, but I updated it today to 4.7.14.0.

When license falls off:

2023-10-27 19:54:43.742 Info HttpClient: POST https://mb3admin.com/admin/service/registration/validate
2023-10-27 19:54:44.082 Info HttpClient: Http response 200 from https://mb3admin.com/admin/service/registration/validate after 339ms. HeadersServer=nginx, Date=Fri, 27 Oct 2023 16:54:44 GMT, Connection=keep-alive, Access-Control-Allow-Origin=*, Access-Control-Allow-Headers=Content-Type, Range, Accept, X-Emby-Token, X-Admin-Token, X-Application, Access-Control-Allow-Methods=GET, POST, PUT, DELETE, OPTIONS, Set-Cookie=PHPSESSID=removed; path=/, Cache-Control=no-store, must-revalidate, no-cache, Pragma=no-cache, Vary=Accept-Encoding
2023-10-27 19:54:44.083 Debug SecurityManager: Deleting /config/plugins/configurations/49b1572-truncated
2023-10-27 19:54:44.083 Info SecurityManager: Not registered for MBSupporter

When removing key, saving, re-entering key:

2023-10-27 19:54:46.929 Info HttpClient: Http response 200 from https://mb3admin.com/admin/service/registration/validate after 114ms. HeadersServer=nginx, Date=Fri, 27 Oct 2023 16:54:46 GMT, Connection=keep-alive, Access-Control-Allow-Origin=*, Access-Control-Allow-Headers=Content-Type, Range, Accept, X-Emby-Token, X-Admin-Token, X-Application, Access-Control-Allow-Methods=GET, POST, PUT, DELETE, OPTIONS, Cache-Control=no-store, must-revalidate, no-cache, Pragma=no-cache, Vary=Accept-Encoding
2023-10-27 19:54:46.930 Info SecurityManager: Registered for MBSupporter

 

Edited October 27, 2023 by Edrock200
added emby version information

[GrimReaper 4744]

That's odd. Even if you had no connection to mb3admin after your key had been accepted, server should run on cache quite a few days more than 1-2. Are you on Monthly, Yearly or Lifetime Premiere? 

@ebr

[Edrock200 53]

It's a monthly key. I did find one anomaly, not sure if this would cause it but it's a docker container and for some reason /tmp wasn't mapped. I mapped it and redeployed to see if that helps. @GrimReaper

Edited October 28, 2023 by Edrock200

[GrimReaper 4744]

Tbh, not sure, as your key's been actively refused by admin server, it's not like you didn't reach it/something was blocking your outgoing request. I'd wait for Dev's input. 

[Luke 42081]

19 minutes ago, Edrock200 said:

It's a monthly key. I did find one anomaly, not sure if this would cause it but it's a docker container and for some reason /tmp wasn't mapped. I mapped it and redeployed to see if that helps. @GrimReaper

If it doesn't then you may want to check the server log for failures to contact our admin server, although even if there was, it takes much longer than a few days before it becomes required again.

[ebr 16187]

14 hours ago, Luke said:

it takes much longer than a few days before it becomes required again.

Unless, of course, we get a response from our server that the key really isn't valid - which looks like what is happening.  I'd check any proxies, VPNs etc. that could potentially be interfering.

[Edrock200 53]

On 10/28/2023 at 10:45 AM, ebr said:

Unless, of course, we get a response from our server that the key really isn't valid - which looks like what is happening.  I'd check any proxies, VPNs etc. that could potentially be interfering.

Just happened again today. Cut key, save, paste key, save, validates. talking to mb3admin.com is working fine. Not sure why it randomly replies invalid. Is there someone I can reach out to with the key to look at the check-in logs on the emby side of the house?

[Luke 42081]

HI, please attach the complete emby server log file. Thanks.