Emby Connect Issue

[Guest jondrewfoo]

Hi, new emby premier user having issues witb linking any emby connect email to all users. Can access account and server and do everything else and apps work when manual entry of the dns host address setup no issues... have tried about everything i can think of and it's super frustrating to not be able to have connect work. 

[Abobader 3464]

Hello jondrewfoo,

** This is an auto reply **

Please wait for someone from staff support or our members to reply to you.

It's recommended to provide more info, as it explain in this thread:

Thank you.

Emby Team

[Guest jondrewfoo]

28 minutes ago, jondrewfoo said:

Hi, new emby premier user having issues witb linking any emby connect email to all users. Can access account and server and do everything else and apps work when manual entry of the dns host address setup no issues... have tried about everything i can think of and it's super frustrating to not be able to have connect work. 

 

embylog.docx

[Luke 42081]

@jondrewfoocan you please attach the log file in it's original plain text format? Thanks !

[Guest jondrewfoo]

34 minutes ago, Luke said:

@jondrewfoocan you please attach the log file in it's original plain text format? Thanks !

 

 

Emby-Log.txt

Edited October 27, 2023 by jondrewfoo
File

[ebr 16187]

Hi.  That log does not contain any Connect activity.  Please reproduce the error you showed above and then post that server log.

Thanks.

[Luke 42081]

@jondrewfoo?

[Guest jondrewfoo]

The time period of this log should have multiple attempts. Every single time I go to the section in there and type in an email it does not work. It just says there is an error which I screenshoted above

[GrimReaper 4744]

On 10/27/2023 at 12:56 AM, jondrewfoo said:

having issues witb linking any emby connect email to all users.

Not sure how to read into this - are you trying to link same or different Connect account on different users? Does each of those users have their own Connect account already created before you attempt linking? 

[ebr 16187]

41 minutes ago, jondrewfoo said:

The time period of this log should have multiple attempts. Every single time I go to the section in there and type in an email it does not work. It just says there is an error which I screenshoted above

Most likely, something like your firewall is blocking but if you can reproduce that error and then grab the log from right after that and post it, we can take a look.

[Luke 42081]

@jondrewfoojust to make absolutely certain we have the right log file, can you please try to do it again, then attach the emby server log and also let us know what time it was that you tried it? Thanks !