Emby Connect / Premiere Key Using Old Email - Cannot Log In

[ChasingWander 0]

I have an Emby Premiere key that starts with 5b63e51... that I purchased years ago with email address hwalsh@kidmoses.com (at least that is what I believe I used). Haven't used that email in a very long time and cannot remember the password I used with the account. 

Anyway, I tried logging in many times with what I believed to be the password but to no avail. 

Trying to use Emby Connect but cannot log in. Can someone help and transfer my key to this account I just set up?

Thanks in advance.

[Abobader 3469]

Hello ChasingWander,

** This is an auto reply **

Please wait for someone from staff support or our members to reply to you.

It's recommended to provide more info, as it explain in this thread:

Thank you.

Emby Team

[GrimReaper 4745]

I reckon you'd need some more proof that that is your email and account linked to it, but you can PM @Abobaderand/or @ebrwith some more details and they should be able to sort you out. 

Edited October 22, 2023 by GrimReaper

[Abobader 3469]

@ChasingWander Please send email with all the info to:

billingsupport@emby.media

 

[ebr 16187]

Hi.  Premiere and Connect are not related.  There is no password for Premiere.  Just the key you have that goes in your server.

[ChasingWander 0]

No problem. I will give it a try. Thanks for all your help.