Remote access

[josh30_jr 0]

I added the port forwarding manually also but the port is not connecting... Tried from different networks and i also changed to tp link router and checked but the problem presists... Plz any help

[Abobader 3464]

Hello josh30_jr,

** This is an auto reply **

Please wait for someone from staff support or our members to reply to you.

It's recommended to provide more info, as it explain in this thread:

Thank you.

Emby Team

[pwhodges 2012]

Have you checked for the possibility that your ISP uses cgNAT - if they do then there is no straightforward way to get around it.  Ways to check:
Method 1: 
At a command prompt type "tracert 8.8.8.8".
If any line after the first contains an address in the following ranges, you are behind cgNAT:
192.168.x.x
10.x.x.x
172.16.x.x through 172.31.x.x
100.64.x.x through 100.127.x.x
Method 2:
Log into your router and check its WAN / external address; where to find it depends on your router.
If this address is different from the one given by calling https://whatismyipaddress.com/, you are behind cgNAT.

Paul

[josh30_jr 0]

wan ip

Does that mean my isp uses cgnat

[RanmaCanada 496]

It would appear so.

[Luke 42080]

@josh30_jrplease take a look at this and let us know if this helps: 

 

[rbjtech 5284]

Also please lend your support below (click Like if you agree..) to add this test as part of the remote access setup ...

 

 

[josh30_jr 0]

i tried using ngrok but i cant connect through app... any fixes?

[rbjtech 5284]

3 minutes ago, josh30_jr said:

i tried using ngrok but i cant connect through app... any fixes?

Your ISP uses CGNAT - see above - until you get yourself a real public ip address, or implement an alternative solution - then it will be impossible for anybody to connect to your local emby server.   

Speak to your ISP - they may be able to give you a dynamic public IP - for people that do not 'host' a service (such as emby), using CGNAT is not a large problem, thus they will try and get away with it if they can.

[xibinim 7]

Just fallen victim to this. My ISP only turned on CGNAT with new connections it turns out. So when moving house (old one was fine), the new place had CGNAT enabled. I've gone through countless of threads, videos with no luck. Currently trying the CF tunnel method but that sounds 50/50. Is there a solution that doesn't require clients doing anything on their end and works with a browser, Android/iOS and more importantly - smart TVs through Emby Connect? 

[Neminem 1519]

@xibinimIf you had an static ip before the move.

Then your ISP should be able to give you a static ip again.

You should ask them, since that's the easy first step.

[rbjtech 5284]

5 minutes ago, jaycedk said:

@xibinimIf you had an static ip before the move.

Then your ISP should be able to give you a static ip again.

You should ask them, since that's the easy first step.

A real IP address (not cgnat) is likely to be dynamic - a static IP is normally a cost option but may be included on business packages. 

[xibinim 7]

10 minutes ago, jaycedk said:

@xibinimIf you had an static ip before the move.

Then your ISP should be able to give you a static ip again.

You should ask them, since that's the easy first step.

Thanks, just trying now but fairly sure the answer will be no. Now on the "Emby Caddy v2 Setup with Cloudflare" guide but hit a stumbling block with installing Caddy with the NSSM service installer. Think I'm doing the username/password wrong, currently saying this. 

Quote

Failed to look up the SID for username XXX

@rbjtech- correct. It's Community Fibre (UK), and it looks like they offer static IPs on their business accounts. 

Edited November 3, 2023 by xibinim

[Neminem 1519]

With NSSM you need to make sure the service is running on a  user account that has access to files.

Normal services will run under system, and not a user account.

Change that to the user account, you are running emby and caddy.

Edited November 3, 2023 by jaycedk

[pwhodges 2012]

I don't get why all the ISPs are going to the complication of implementing cgNAT when the same effort could be used to get IPv6 into a position to become standard.  It's over ten years since it was officially launched...

Paul

[xibinim 7]

I'm on the phone with the ISP now, there may be hope going back to how I was.......genuinely surprised they're considering putting me back.

Thank you @jaycedkfor the suggestion, honestly thought it was a dead end. 

[Neminem 1519]

Thats good to hear
Hope you get it settled

[xibinim 7]

They only and went and did it, our internet dropped so assumed that was the change over and sure enough when it was back up - I had external access again :)!!

Now back to learning SSL and Caddy.

[Q-Droid 989]

1 hour ago, xibinim said:

They only and went and did it, our internet dropped so assumed that was the change over and sure enough when it was back up - I had external access again :)!!

Now back to learning SSL and Caddy.

Does your ISP support IPv6? If so this ought to be the motivation to make that change. As stated by @pwhodges it's the way forward.

 

[xibinim 7]

2 hours ago, Q-Droid said:

Does your ISP support IPv6? If so this ought to be the motivation to make that change. As stated by @pwhodges it's the way forward.

 

They said it would be up to another 2 years before switching over. 

[pwhodges 2012]

Well - it's such new technology.  After all, it was only considered production ready in all major OSs as recently as 2005...

Currently in France and Germany about 65% of all internet traffic is using IPv6, and India is similar.  In the UK it's about 45%, and globally, just over 40%.  (Figures published by Google.)

Paul