Remote Access

[Andyw@sky.com 1]

Having trouble acting my server remotely via Emby connect

 

When I log in via the app i enter my username and password which is accepted

 

It then just takes me straight back to the log in screen?

 

Any ideas or how to reset my account?

 

Thanks

 

AW

[GrimReaper 4739]

2 minutes ago, Andyw@sky.com said:

i enter my username and password

 

18 minutes ago, ebr said:

You must now use an email address for login.  You can't use the Connect user name.  Local user names will still work but, with Connect, it must be the email address.  This is for security reasons.

The login screen should specifically state "Enter email address".

 

[Luke 42077]

The login screen does say email address, yes.

@Andyw@sky.complease let us know if this helps. Thanks.

[Andyw@sky.com 1]

Sorry, issue remains even when I enter my email address

[Luke 42077]

On 10/4/2023 at 12:59 PM, Andyw@sky.com said:

Sorry, issue remains even when I enter my email address

@Andyw@sky.comdid you try clicking forgot password?

And/or did you try clicking Skip on the Emby Connect screen and just entering your server address information manually?

[Andyw@sky.com 1]

I have tried both methods

If i enter my emby connect details it just takes me back to the log in screen

 

If I try and enter my details manually it say's unable to connect

 

I have changed my password and doesnt seem to be the problem

 

I have also set up port forwarding attached

 

 

AW

[Luke 42077]

9 hours ago, Andyw@sky.com said:

I have tried both methods

If i enter my emby connect details it just takes me back to the log in screen

 

If I try and enter my details manually it say's unable to connect

 

I have changed my password and doesnt seem to be the problem

 

I have also set up port forwarding attached

 

 

AW

have you verified that your ISP allows use of these ports?

[Andyw@sky.com 1]

Morning

 

Ben in contact with my ISP. Turns out i needed to upgrade to a static IP address. This have been done and I now have full access remotely

 

Thankyou for all of your assistance!

 

Rgds

AW