Problem with external user being able to watch media

[richbordoni 0]

Hi,

I'm a new Emby user/Emby Premiere subscriber. I have Emby set up on a dedicated Windows 10 machine directly connected to my router and I'm using Caddy as a reverse proxy for external connections, with my own domain name. I believe I have everything set up correctly, as I am able to successfully connect to my Emby server and watch streams when using my cellular connection (i.e. not on my local network) on multiple devices.

 

The issue I'm running into is I'm trying to enable a family member to also connect to my server and watch media. The main way they want to connect and watch media is using the Emby app on their Samsung TV. They can successfully connect to my Emby server using my domain name, successfully login to their user account, and see all of my media, however, when trying to stream anything, they will get a loading circle for a few minutes and then an error message saying "No compatible streams available". Interestingly, if I am monitoring my Emby server dashboard, I can see the pop-up that shows up when a user is playing media, and it shows that media is being played with the "watch timer" increasing.

 

I also had this family member connect to my server via their iPhone to rule out any problems with the Samsung TV app. In this case, when they try to watch a stream, they get an initial picture of the stream (no video, just a picture) and then the eternal "loading" spinning wheel. I also want them to try on their computer, as well as try using a cell connection to rule out any problems with their WiFi. 

 

I'm kind of at a loss as to what could be the issue here. I initially thought there must be something wrong with my setup but it is working for me when I'm not on my own Wi-Fi network. Anyone have any ideas? FWIW my family member's ISP is Spectrum. Any additional information you need, please let me know. Thank you!

Edited September 30, 2023 by richbordoni

[Abobader 3469]

Hello richbordoni,

** This is an auto reply **

Please wait for someone from staff support or our members to reply to you.

It's recommended to provide more info, as it explain in this thread:

Thank you.

Emby Team

[Luke 42083]

 

Hi there, let's look at an example. Please attach the information requested in how to report a media playback issue. Thanks!