Low image quality/resolution when viewing in emby app

[Utini 14]

I started to store & sync most of my phones pictures/videos on my home server with emby server.

I use the emby app to browse the pictures/videos and to view them (when stored on the emby server).

For locally stored files I use different apps.

The image quality/resolution is very low when opening the image in emby.

Downloading the image and opening it in a different app shows it in correct (good quality)

Downloading the image and opening it in emby gives a playback error (this might be a different issue).

Videos being opened in emby app are in high quality as well.

Opening the images in emby LG app shows it in correct (good quality).

The problem exists for at at least one year already.

 

[Luke 42077]

HI there, can you please provide an example?

[Utini 14]

22 minutes ago, Luke said:

HI there, can you please provide an example?

@LukeThis is an example image.

Attached is the original image, one zoomed in screenshot of emby, one zoomed in screenshot of simple gallery.

As you can see, one of the zoomed in screenshots has a lot more details which is the one from simple gallery app.

Additionally, if I download the image in emby, I can't open it with the emby app from the downloads (playback error).

The attached full size image is the one I downloaded through emby on my phone.

Edited September 28, 2023 by Utini

[Luke 42077]

Hi, what version of the emby android app do you have?

[Utini 14]

31 minutes ago, Luke said:

Hi, what version of the emby android app do you have?

Hi again, it is 3.3.29

[Luke 42077]

OK we'll take a look at it. Thanks.

[blgentry 51]

What format are these images in?  I've noticed that HEIC images, when added to some programs, lose all of their details and look "terrible".  But if you export the HEIC as a JPEG first,  and then add it to the program, it looks good as expected. 

 

Brian.

[Utini 14]

8 minutes ago, blgentry said:

What format are these images in?  I've noticed that HEIC images, when added to some programs, lose all of their details and look "terrible".  But if you export the HEIC as a JPEG first,  and then add it to the program, it looks good as expected. 

 

Brian.

Uhm it is the .jpg image that my Pixel 6 Pro generates when making pictures

Does it help if I attach the original .jpg file here? The one above is downloaded through emby.

[blgentry 51]

Ok, so the originals are JPEGs.  My theory is not useful then.

 

Best of luck,

Brian.

[Luke 42077]

Hi, we are looking into it. Thanks.

[Utini 14]

@LukeJust to report back: newest update (received yesterday) didn't fix the issue.

[Luke 42077]

6 hours ago, Utini said:

@LukeJust to report back: newest update (received yesterday) didn't fix the issue.

OK we are looking into it. Thanks.

[Utini 14]

@Lukefyi - got another android emby update today but it didn't fix the issue.

[Utini 14]

@Lukewith update 3.365 the issue still exists.

I haven't even tried with my Pixel 8 Pro pictures which are even higher quality and als UltraHDR. But I imagine it will be even worse.

[Luke 42077]

@Utinidoes the web app in chrome on the pixel 8 look the same as the android app, or is it better or worse?

[Utini 14]

4 hours ago, Luke said:

@Utinidoes the web app in chrome on the pixel 8 look the same as the android app, or is it better or worse?

@Luke

I use Firefox as browser on Pixel 8 Pro.

The browser has the same bad quality as the emby app. However, when changing the browser to "view as desktop" the quality improves a lot!

Also the browser (in mobile view) allows more zooming in than the emby app (pinch to zoom).

Edit:

I believe that emby in browser as desktop mode has the same good quality as my phone's gallery app (simple gallery) with the picture saved locally

Edited April 14, 2024 by Utini

[Luke 42077]

OK that's helpful. Thanks for the info.

[Utini 14]

On 4/16/2024 at 5:07 AM, Luke said:

OK that's helpful. Thanks for the info.

@Luke3.3.86 update still hasn't fixed it in case you want to know. Also, any chance to get a setting which puts the device at max brightness automatically when opening an image?

[Luke 42077]

Quote

Also, any chance to get a setting which puts the device at max brightness automatically when opening an image?

Hi, it's certainly possible, yes.

[Utini 14]

@Lukeit has been more than a year since I first reported this and the issue still exists.

[Luke 42077]

12 hours ago, Utini said:

@Lukeit has been more than a year since I first reported this and the issue still exists.

@Utinibased on your most recent comment, are you saying it's now more of a brightness issue than quality?

[Utini 14]

4 hours ago, Luke said:

@Utinibased on your most recent comment, are you saying it's now more of a brightness issue than quality?

@Lukeno, it is still the same issue with low quality of images in emby compared to opening them in the phones gallery app from the phones storage.

[DanieleD 0]

Hello,

I have the same problem using the app in Samsung TV Smart (v1.2.6) downloaded directly from the store. When I preview a single image, it is showed in low quality.

Can you help me?

Thank you

 

[Luke 42077]

On 12/4/2024 at 11:01 AM, DanieleD said:

Hello,

I have the same problem using the app in Samsung TV Smart (v1.2.6) downloaded directly from the store. When I preview a single image, it is showed in low quality.

Can you help me?

Thank you

 

Hi, can you try updating to the latest version using the usb install?

https://emby.media/emby-for-samsung-smart-tv.html

[Justin757 8]

I also have the same issue. In Chrome mobile view, pic quality is bad, when i switch same page to desktop mode in mobile chrome pic is having much better quality.

I think in playback option, like you give options for video quality upto 200Mbps you can simply add quality for photos, like Quality=100,90,85,80 etc.