Playing 4 k

[danpol 12]

when users play 4k titles playback stops every few seconds

blue ray play fine

is there anything i can do

thanks

[Luke 42077]

@danpol

 

Hi there, let's look at an example. Please attach the information requested in how to report a media playback issue. Thanks!

 

[danpol 12]

Hi

I just had a user start a 4k movie and it stopped as i said it would

then i got him to play a blue ray movie and it worked

so i have attached log

thanks

 

embyserver (4).txt

[danpol 12]

added ffmpeg log

ffmpeg-directstream-52f85678-7757-4692-8bbb-a55faa27d947_1.txt

[danpol 12]

installed update so hers latest logs

 

embyserver.txt hardware_detection-63831568649.txt

[Luke 42077]

Hi, are you still having an issue with this?

[danpol 12]

Yes 4K movies still wont play without stopping

I am getting a blue ray copy of same 4k movie

so users can watch without stopping 

[danpol 12]

not ideal

[Luke 42077]

Perhaps the bitrate is just too high for the connection. Can you have them try lowering the in-app quality setting?