danpol 12 Posted September 27, 2023 Posted September 27, 2023 when users play 4k titles playback stops every few seconds blue ray play fine is there anything i can do thanks
Luke 42077 Posted September 28, 2023 Posted September 28, 2023 @danpol Hi there, let's look at an example. Please attach the information requested in how to report a media playback issue. Thanks!
danpol 12 Posted September 28, 2023 Author Posted September 28, 2023 Hi I just had a user start a 4k movie and it stopped as i said it would then i got him to play a blue ray movie and it worked so i have attached log thanks embyserver (4).txt
danpol 12 Posted September 28, 2023 Author Posted September 28, 2023 added ffmpeg log ffmpeg-directstream-52f85678-7757-4692-8bbb-a55faa27d947_1.txt
danpol 12 Posted September 29, 2023 Author Posted September 29, 2023 installed update so hers latest logs embyserver.txt hardware_detection-63831568649.txt
Luke 42077 Posted October 24, 2023 Posted October 24, 2023 Hi, are you still having an issue with this?
danpol 12 Posted October 27, 2023 Author Posted October 27, 2023 Yes 4K movies still wont play without stopping I am getting a blue ray copy of same 4k movie so users can watch without stopping
Luke 42077 Posted October 27, 2023 Posted October 27, 2023 Perhaps the bitrate is just too high for the connection. Can you have them try lowering the in-app quality setting?
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