Very, very low trailer quality

[hoopsdavis 27]

21 hours ago, Crossfire0mega said:

Is there any update on a fix for this? I, too, am still experiencing very low resolution trailers, some even in other languages than my settings.

Come on guys (Emby) this has been over a year and at this point I feel you're just giving us the run a rounds, there's no update unless we ask and we get the same response each time.    

Address the issue and get it fix please.

As mentioned before, some are paying customers.

[hoopsdavis 27]

Here's my issue with this subject after more than a year.  Workaround ihsn't what I'm paying for, I'd like a fully working product when paying for it (Premiere) but after a year+ of no fix with the constant response of we're working on it its become beyond annoying.  Without paying for Premiere you no longer get live TV, as mentioned paying full price for a year with a major component not working properly and now I get notification that my service I've over paid for over a year will be cancelled is enough to walk away.

Great free product but when I'm paying for a service for over a year and there is no evidence of addressing the issue its time to go.  

 

Very Dissapointed

[Jdiesel 1431]

50 minutes ago, hoopsdavis said:

Here's my issue with this subject after more than a year.  Workaround ihsn't what I'm paying for, I'd like a fully working product when paying for it (Premiere) but after a year+ of no fix with the constant response of we're working on it its become beyond annoying.  Without paying for Premiere you no longer get live TV, as mentioned paying full price for a year with a major component not working properly and now I get notification that my service I've over paid for over a year will be cancelled is enough to walk away.

Great free product but when I'm paying for a service for over a year and there is no evidence of addressing the issue its time to go.  

 

Very Dissapointed

Hate to be the bearer of bad new but it hasn't been one year, its be 5+ years. At least that's when I stated asking for a solution to the bad quality trailers. Unlikely that anything will change on this front.

 

[ebr 16169]

1 hour ago, Jdiesel said:

Hate to be the bearer of bad new but it hasn't been one year, its be 5+ years. At least that's when I stated asking for a solution to the bad quality trailers. Unlikely that anything will change on this front

That is not accurate.  We had a high quality source up until about a year ago.

We are sorry that we haven't been able to come up with an adequate solution yet but there is a LOT more to Premiere than access to trailers and we even stopped advertising it as a major feature of Premiere when we lost this source.

[hoopsdavis 27]

On 11/29/2024 at 12:27 PM, ebr said:

That is not accurate.  We had a high quality source up until about a year ago.

We are sorry that we haven't been able to come up with an adequate solution yet but there is a LOT more to Premiere than access to trailers and we even stopped advertising it as a major feature of Premiere when we lost this source.

Yes there is more to Premiere and we understand that BUT the Trailers isn't working properly, the quality has degraded since what many of us have experienced from when we signed up for, but with the decrease to 480p (Unwatchable) you haven't fixed it and you don't speak on it unless we ask and your answers really aren't providing any information.   My biggest issue is, not once have you concidered decreasing the price with Trailers being unwatchable so at this point I just feel that you have done nothing to correct this and you have no intentions.   
No Communication, No testing or providing any updates to test what you've worked on, no initial status updates and of course no price decrease until Trailers have AT LEAST returned to previous quality.     I personally don't see the customer (Paying premiere members) as a priority from your side.

Am I the only one disgusted with the feedback?
"we haven't been able to come up with an adequate solution yet but there is a LOT more to Premiere than access to trailers and we even stopped advertising it as a major feature of Premiere when we lost this source."    STOPPED ADVERTISING!?!  But yet you expect a monthly or yearly full price payment of a product that you know isn't working 100% because you stopped advertising it!    As mentioned I'll just move to a group/product who respects the paying customer.   This isn't about money but you're not even trying to do anything to justify the lack of price adjustment, I've asked you many times to say or do something but this last statement about "Stop Advertising" confirms a montly fee is more important than customer satisfaction.

Again, you've created a great media tool and we do appreciate it but from a customer service side, you have to do better.   No one is asking for anything free, but when a product has decreased in providing what's offered you have to figure out a way to satisfy your customers because you've pretty much removed a part of the product that's a major reason to actually pay the monthly fee.   We don't expect anything for free just as you shouldn't expect full price for a product that is missing a feature falling under the paid suscription.
Communicate with your customers, send a monthly status update on the feature that's going through a re-build or maintenance.   You'll be surprised how much communication can satisfy a flaw in your product.   Your loyal members would probably be willing to help if a price increase was needed to fix the issue but you have to provide honest communication and status updates.   You've most likely missed that window at this point.

Thanks

[Smitty018210 143]

2 hours ago, hoopsdavis said:

Yes there is more to Premiere and we understand that BUT the Trailers isn't working properly, the quality has degraded since what many of us have experienced from when we signed up for, but with the decrease to 480p (Unwatchable) you haven't fixed it and you don't speak on it unless we ask and your answers really aren't providing any information.   My biggest issue is, not once have you concidered decreasing the price with Trailers being unwatchable so at this point I just feel that you have done nothing to correct this and you have no intentions.   
No Communication, No testing or providing any updates to test what you've worked on, no initial status updates and of course no price decrease until Trailers have AT LEAST returned to previous quality.     I personally don't see the customer (Paying premiere members) as a priority from your side.

Am I the only one disgusted with the feedback?
"we haven't been able to come up with an adequate solution yet but there is a LOT more to Premiere than access to trailers and we even stopped advertising it as a major feature of Premiere when we lost this source."    STOPPED ADVERTISING!?!  But yet you expect a monthly or yearly full price payment of a product that you know isn't working 100% because you stopped advertising it!    As mentioned I'll just move to a group/product who respects the paying customer.   This isn't about money but you're not even trying to do anything to justify the lack of price adjustment, I've asked you many times to say or do something but this last statement about "Stop Advertising" confirms a montly fee is more important than customer satisfaction.

Again, you've created a great media tool and we do appreciate it but from a customer service side, you have to do better.   No one is asking for anything free, but when a product has decreased in providing what's offered you have to figure out a way to satisfy your customers because you've pretty much removed a part of the product that's a major reason to actually pay the monthly fee.   We don't expect anything for free just as you shouldn't expect full price for a product that is missing a feature falling under the paid suscription.
Communicate with your customers, send a monthly status update on the feature that's going through a re-build or maintenance.   You'll be surprised how much communication can satisfy a flaw in your product.   Your loyal members would probably be willing to help if a price increase was needed to fix the issue but you have to provide honest communication and status updates.   You've most likely missed that window at this point.

Thanks

Although I don't agree with everything said here, the one thing I do agree with is the lack of communication.

It's always been an issue. (there are multiple post from years and years about this same issue)

The amount of times things have change with/within this product with next to no explanation is unacceptable, but it's always been like that, and it's really frustrating.

I don't know how many times I've gone to look for something, a setting, an option, whatever, and it's been move to a new place/menu or it's gone all together. Drives me nuts.

For example, all the UI changes that happened this year. (With TV mode in particular) No blog post letting us know changes that were coming. Nothing. I only found them out after turning on theater app one day, and I was not happy to say the least.

Honestly the Devs do a great job of helping out/addressing issues when they arise, and I am not saying the Devs need to tell us everything that's going on, but the lack of info/insight about a lot of stuff is frustrating.   

 

Edited December 2, 2024 by Smitty018210

[podonnell 47]

At the very least, I don't know if this should be advertised as a Premiere feature until it is in a better state. I am personally not in dire need of this feature, but I could see some people being upset if this was a draw for them, and then it was not in a working state.

[ebr 16169]

1 hour ago, podonnell said:

At the very least, I don't know if this should be advertised as a Premiere feature until it is in a better state.

It isn't: https://emby.media/premiere.html

That was my point above.  We no longer list it as one of the Premiere features you get on the page where you purchase Premiere.  We haven't since we lost the high-quality source.

3 hours ago, hoopsdavis said:

But yet you expect a monthly or yearly full price payment of a product that you know isn't working 100% because you stopped advertising it! 

We stopped listing it as one of the features you get on the page where you purchase.  Therefore, I would not expect someone to purchase Premiere just for that or even heavily for that feature.

As for the price - we haven't raised our price in over five years.  Can you name just about anything else that hasn't about doubled in cost in that same period?  I know our costs have but we have kept the price the same thus far.

2 hours ago, Smitty018210 said:

Although I don't agree with everything said here, the one thing I do agree with is the lack of communication

The issue here has been explained and the difficulties in rectifying it have as well.

That is why we are no longer advertising this as one of the Premiere features.  It is still listed in the feature matrix because it still exists to some extent but anyone looking at the page where you purchase Premiere would not have any idea that trailers are included.

[Smitty018210 143]

28 minutes ago, ebr said:

The issue here has been explained and the difficulties in rectifying it have as well.

 

@ebr

I guess I should have been more clear. I was talking about Emby's Dev team lack over communication overall. Not just this issue.

Its not like this is first topic/post/issue to arise and the emby dev team to give little to no info/update for months on end. 

 

Edited December 2, 2024 by Smitty018210

[QDivision 42]

Just to throw my hat in the ring. I use emby as a backend with Kodi as a frontend.

I used to love having cinema mode on before watching a film to show a couple of upcoming film trailers.

However now the quality is so bad I have turned off the feature altogether. I don't want to have to faf getting my own trailers, this feature should just work. Hope there will be a fix soon.

I'm sure there are many like me who like this feature but have not voiced their opinion this far.

[Quek9 7]

Dang still no solution? This is becoming a recurring theme for EMBY plugins.

[hoopsdavis 27]

2 minutes ago, Quek9 said:

Dang still no solution? This is becoming a recurring theme for EMBY plugins.

Yes, that's been my issue all along, no feedback no updates, nothing.   We get replies when we ask questions but no progress on the issues.     I think we're being BS'd at this point.   "We're working on it". This is the response for more than a year.

[Happy2Play 9780]

Obviously, it is not something that is easily fixed.  As I know of no site that will provides you free up-to-date trailers that has an api to use them, do you? 

But I guess it will come down to what YouTube will require from Emby.

[Quek9 7]

22 minutes ago, Happy2Play said:

Obviously, it is not something that is easily fixed.  As I know of no site that will provides you free up-to-date trailers that has an api to use them, do you? 

But I guess it will come down to what YouTube will require from Emby.

Welp, maybe they should just say that. A little honesty goes a long way. 

[visproduction 315]

My previous post from August listed several solutions costing from $20,000 to $60,000 annually.  One person responded to say that it "shouldn't be that much".  My posts are rather techincal, so maybe no one really read it.

Quality trailers were available up to a few years ago, until Youtube turned the HD embedded option off. Fixing this, is estimated to cost, every year, about the average annual income for a US employee and probably more. I've done these type of project break-down estimates for large Internet networks and private businesses. Anyone is free to come up with a cheaper alternative. Just posting that it has to get fixed and shouldn't cost much, hardly helps to find a solution.

Edited December 31, 2024 by visproduction

[hoopsdavis 27]

10 minutes ago, visproduction said:

My previous post from August listed several solutions costing from $20,000 to $60,000 annually.  One person responded to say that it "shouldn't be that much".  My posts are rather techincal, so maybe no one really read it.

Quality trailers were available up to a few years ago, when Youtube turned the HD embedded option off. Fixing this, is estimated to cost every year about the average annual income for US American employee and probably more. I've done these type of project break-down estimates for large Internet networks and private businesses. Anyone is free to come up with a cheaper alternative. Just posting that it has to get fixed and shouldn't cost much, hardly helps to find a solution.

I understand where you're coming from but when you have paying customers and the constant response (which only happens after month when We decide to bring it up) is "we're working on it" doesn't carry much weight because at this point I just feel they're BS'ing because they've decided to ignore the issue instead of being direct or keeping us in the loop without the group have to bring it up every few months.   A simple status update would have satisfied most of us.   When you're paying a service that only works partially and the group, company or person you're paying if ires the issue, most people paying for a service will be frustrated.   I personally haven't witness any issues resolved or request address or provider feedback.   I'm only speaking of the trailer issue and another request I made that was said will be added, this was a request over a year old.    Nothing!

By the way Jellyfin has 720p quality trailers.   They charge nothing so I'm curious, what do you think they're paying for trailers? 

Edited December 31, 2024 by hoopsdavis

[AllesMeins 27]

23 minutes ago, visproduction said:

My previous post from August listed several solutions costing from $20,000 to $60,000 annually.  One person responded to say that it "shouldn't be that much".  My posts are rather techincal, so maybe no one really read it.

Maybe you didn't really read my response back than. I didn't just reply that it "shouldn't cost that much" but rather pointed out several figured where I think you seriously overestimated. To do a quick recap:

- You calculated with the need to add 20.000 different trailers to the database every year. I'd argue that you only would need a fraction of that.

- You calculated with the need for a serious Akamai hosting and load balancing package for several thousand dollars a month. I'd argue that this is way too much for a service with a very limited number of requests (only paying emby customers would have access and most of them wouldn't stream trailers 24/7 but maybe a handfull a few times a week when they are having a movie night).

So in my opinion throwing those high numbers around isn't really helpful.

Edited December 31, 2024 by AllesMeins

[visproduction 315]

Hoop,

I think your info may be out of date.

Jellyfin forum post had trailer issues and the post was locked as done in 2023
https://github.com/jellyfin/jellyfin/issues/2963

There are some mentions of people who made scripts to download from Themoviedb, that requires an API key that can only legally be issued to someone who uses it for personal, non-profit use.  Themoviedb appears to use Youtube trailers which locks out 720P from downloading.  Perhaps some HD trailers are still stored at themoviedb server and with their API key may be available.  Such an API key for businesse at this server requires a commercial agreement.  I looked at the code of these scripts.  It looks like the download would be mostly 480P from Youtube.  Perhaps someone demoing this may have already collected many HD trailers from years ago.  In any case, using this at all is not allowed for businesses without a commercial agreement and payment.

[visproduction 315]

Allemeins,

Even with 2000 trailers, you need a server running.  The cost estimate is still valid for a lower number of trailers, even without Akamai.  Perhaps you jumped to the conclusion that lower number of trailers was going to be cheaper, sort of like if you only drive on Sundays, is the car less expensive?  It isn't.

 

Edited December 31, 2024 by visproduction

[hoopsdavis 27]

5 minutes ago, visproduction said:

Hoop,

I think your info may be out of date.

Jellyfin forum post had trailer issues and the post was locked as done in 2023
https://github.com/jellyfin/jellyfin/issues/2963

There are some mentions of people who made scripts to download from Themoviedb, that requires an API key that can only legally be issued to someone who uses it for personal, non-profit use.  Themoviedb appears to use Youtube trailers which locks out 720P from downloading.  Perhaps some HD trailers are still stored at themoviedb server and with their API key may be available.  Such an API key for businesse at this server requires a commercial agreement.  I looked at the code of these scripts.  It looks like the download would be mostly 480P from Youtube.  Perhaps someone demoing this may have already collected many HD trailers from years ago.  In any case, using this at all is not allowed for businesses without a commercial agreement and payment.

Understood and you may be correct and have more info than I do but when frustrated with Emby trailer issue a few months ago I moved over to Jellyfin and trailers worked, it just take more time to get it working.   My po8nt is, I was able to get trailers working in Jellyfin without a fee, paying a few for a Premier service and a major part isn't working without much feedback is very frustrating.   Based on only receiving feedback when we bring the issue up every few months tells me it's not being worked on.   If the service is more expensive, that's what Emby should share and see who's in for a price increase to get it working.  This is supposed to be more of a community but with the way Emby has handled it it seems a lot more like a service provide vs customer and customers aren't happy when a paid service isn't working.   I'm not interested in paying for a work amount that I have to do and I'm sure most aren't, we're paying for this and we're not getting part of the service.    Emby should just be honest and stop ignoring the issue,,,

[hoopsdavis 27]

11 minutes ago, visproduction said:

Allemeins,

Even with 2000 trailers, you need a server running.  The cost estimate is still valid for a lower number of trailers, even without Akamai.  Perhaps you jumped to the conclusion that lower number of trailers was going to be cheaper, sort of like if you only drive on Sundays, is the car less expensive?  It isn't.

 

Selling a service that you don't have the ability or system to provide is dishonest, wouldn't you agree?

Edited December 31, 2024 by hoopsdavis

[AllesMeins 27]

16 minutes ago, visproduction said:

Allemeins,

Even with 2000 trailers, you need a server running.  The cost estimate is still valid for a lower number of trailers, even without Akamai.  Perhaps you jumped to the conclusion that lower number of trailers was going to be cheaper, sort of like if you only drive on Sundays, is the car less expensive?  It isn't.

 

A.) Since in your initial calculation also factored in the cost of acquireing and curating those trailers - yes it makes a difference.

B.) You keep ignoring my way more important point. We do not know how many potential users this service would need to serve, since we don't have any numbers how many paid subscribers there are for emby. Calculating a traffic/server requirement like this is shady at best.

C.) If you seriously think that 20.000-60.000$ a year is a valid cost estimate for "you need a server running" you're massively out of touch.

[visproduction 315]

Alles,
Fine. Then propose an itemized estimate for hours and expense on coding, setting up and running a legal server at a host.  If you can come up with a lower cost, that would be helpful.

[AllesMeins 27]

3 hours ago, visproduction said:

Alles,
Fine. Then propose an itemized estimate for hours and expense on coding, setting up and running a legal server at a host.  If you can come up with a lower cost, that would be helpful.

I noticed how you switched your line of reasoning away from the running yearly costs (that we were talking about) to one-time costs of setting this thing up... I don't think you're arguing in good faith here, so I'd suggest we're leaving it at that...

Edited January 1, 2025 by AllesMeins

[visproduction 315]

Allm,

Annual costs were always in my description.  You misunderstood something.  Calling me a person who has does speak with good faith is really uncalled for.  I do not see any insult I made to you.  It would be polite to offer me the same respect.

Edited January 1, 2025 by visproduction