Very, very low trailer quality

[Neminem 1518]

I have not been using the plugin for a long time, and uninstalled it.

Got my own trailer for movies or tv shows.

But I still stuck with this nag screen, not cool, I do not want that garbage.

At least make it show MY own trailers.

 

Edited July 3, 2024 by jaycedk

[hoopsdavis 27]

Guys, we really have to push to get the trailers improved, the quality we're getting within a paid option just isn't satisfactory any longer, we shouldn't have to use work arounds.

I know the app isn't your life, but you have a paid service that's not working as is should.    I have to be honest, I've looked at other request and issues, they often say "we're working on it" but not many ever has a resolution.   Its been over a year for the Emby Premiere trailer issue and there doen't appear to be any improvement, yet it remains included in the Emby (Paid) Premiere service.   Please make this a priority (We're paying for it) or remove it from the premiere servece and drop the price $1 monthly.   

I don't think we're asking for too much, many have been paying for a service for over a year that isn't 100%.   480p trailer quality shouldn't be a paid service.   
I think the Emby premiere service should be looked at as a priority, its not just the quality that has issues.   If I set the app on to only show trailers for New and Upcoming in Theaters I still see trailers for movies in my Library.   Guys, please take the paid service more seriously and make sure its working as advertised.   We've been asking for this to be resolved for too long.   

Thanks

[AllesMeins 27]

I completely agree! If you don't have a solution ready, at least let us know from time to time what you are doing to resolve this and at what options you're looking at. To be honest the way this is being handled is quite questionable for a feature you advertise and ask people to pay for!

[hoopsdavis 27]

4 minutes ago, AllesMeins said:

I completely agree! If you don't have a solution ready, at least let us know from time to time what you are doing to resolve this and at what options you're looking at. To be honest the way this is being handled is quite questionable for a feature you advertise and ask people to pay for!

Guys we do understand that some of your time is volunteered to created and keep Emby active and updated, we're just asking to provide more time and attention to the paid option.   

We do appreciate your time on the Emby app.  

Edited July 10, 2024 by hoopsdavis

[Happy2Play 9780]

Issue still comes back to legitimate source.  But can see YouTube being good quality but bad do to required ad injection.

[adminExitium 355]

FWIW, this is what Plex uses for their trailers & other metadata (from IMDB, Rotten Tomatoes etc.): https://www.fabricdata.com/origin

That said, it's quite pricey and has a very low rate limit 5 requests per second so probably will need to be behind an aggressive cache like Cloudflare. Pricing: https://www.fabricdata.com/corporate/pricing

 

Edited July 14, 2024 by adminExitium

[yocker 1247]

Could maybe use Apple trailers?

[Happy2Play 9780]

9 minutes ago, yocker said:

Could maybe use Apple trailers?

Do they even have an accessible api since they got rid of https://trailers.apple.com/ and instead switched everything over to streaming in the Apple TV app last year.

[yocker 1247]

9 hours ago, Happy2Play said:

Do they even have an accessible api since they got rid of https://trailers.apple.com/ and instead switched everything over to streaming in the Apple TV app last year.

I only know they have trailers freely available on their website https://tv.apple.com/us/room/edt.item.64248313-7414-4d63-a6fc-7c29f9916c79

If there is a way to add them to Emby or if it's even allowed i don't know.

[visproduction 315]

Yocker,

Apple TV trailers are sequential .m4s files served as background video with custom .js scripts that are also protected with a sha256 encryption key.  I believe your assumption that the trailers are "freely available" is better described as the trailers appear automatically to site visitors and clients of Apple TV only.  Apple is a third party and they have already made some sort of agreement with the movie distributors to show trailers.  The trailer owners are not Apple, so there is nothing to ask Apple, regarding using trailers from their site.  They don't have the rights to offer download or other embed option, even if Apple wanted to do this.  The legal method is to go to each media distributor or to the media owner's agent, to secure access to the trailers.  If Apple soley produces some media, then contacting Apple for those trailers only, may be possible.

Edited July 15, 2024 by visproduction

[yocker 1247]

3 hours ago, visproduction said:

Yocker,

Apple TV trailers are sequential .m4s files served as background video with custom .js scripts that are also protected with a sha256 encryption key.  I believe your assumption that the trailers are "freely available" is better described as the trailers appear automatically to site visitors and clients of Apple TV only.  Apple is a third party and they have already made some sort of agreement with the movie distributors to show trailers.  The trailer owners are not Apple, so there is nothing to ask Apple, regarding using trailers from their site.  They don't have the rights to offer download or other embed option, even if Apple wanted to do this.  The legal method is to go to each media distributor or to the media owner's agent, to secure access to the trailers.  If Apple soley produces some media, then contacting Apple for those trailers only, may be possible.

I have no knowledge as to how distribution of those trailers work or as said if it would even be allowed for Emby to use them.

I just wanted to ask if it was a possibility to use Apple trailers instead as they seems to have very good quality.

[Luke 42077]

The solution will most likely have to be YouTube.

[AllesMeins 27]

32 minutes ago, yocker said:

I have no knowledge as to how distribution of those trailers work or as said if it would even be allowed for Emby to use them.

At least all the major studios/distributors have platforms where they publish all their trailers to media outlets. So in theory it could be possible to just ask if the emby team gets access to those platforms plus a licence to distribute them like so many other media outlets do as well. But of cause this would mean that the emby team would have to download and host the trailers themselves. I know that this would mean additional work (but currently somebody also has to add the trailers from youtibe) and some costs, but quite frankly: I don't think this is to much to ask for a feature you ask your users to pay a monthly fee for.

[r32nj 2]

If PLEX has figured this out (and they also charge for subscriptions) why can't EMBY figure it out?  I don't use PLEX and have a subsription to EMBY and used to use the trailer function up until the videos all went LO REZ.

[darkassassin07 652]

Plex manages it via deals with large content providers that involves the collection and sale of user data along with feeding you ads/commercialized content.

 

Emby hasn't been willing to sell you out for some trailers. (Thanks, Emby Co )

It's a big reason many of us are here instead of Plex.

[r32nj 2]

Good to know.  I didn't realize PLEX trailers also required ads.  

[adminExitium 355]

40 minutes ago, darkassassin07 said:

Plex manages it via deals with large content providers that involves the collection and sale of user data along with feeding you ads/commercialized content.

 

Please don't conflate the two things. I’ve listed their metadata source above, and it's a regular company that you pay money to for access (including but not limited to trailers, IMDB info, rotten tomatoes ratings etc.): https://www.fabricdata.com/origin (Pricing: https://www.fabricdata.com/corporate/pricing)

The ad-supported content that you refer to is provided for free as a separate TV/Movie offering like Amazon Freevee and others.

[visproduction 315]

Each media distributor has licensing available.  Often trailers are no charge.  You have to ask each studio separately.  Otherwise, you pay for a conglomerator, apparently like Fabricdata where they get free trailers and then charge you for their use.

You can try various studios and see what happens.  They usually want to see some pathway for the use of a trailer to end up with a sale of the media.  If a link to purchase the product were to be included with the trailer view, it would probably make it easier to get free trailers.

Example from where I used to work:
https://clips.mgm.com/home

 

[AllesMeins 27]

15 hours ago, visproduction said:

Each media distributor has licensing available.  Often trailers are no charge.  You have to ask each studio separately.  Otherwise, you pay for a conglomerator, apparently like Fabricdata where they get free trailers and then charge you for their use.

You can try various studios and see what happens.

 

Yes, this would be the cleanest way to do this. And maybe this wouldn't even be such a hard sell. Your offering an audience of hardcore movie fans, that is even willing to pay to watch trailers (probably don't mention that last bit unless asked, otherwise the studios might want a cut). And all that a no cost for the studios, all they have to do is approve your account for the distribution platform and maybe some paperwork depending on their current licensing terms.

[rostar99 4]

When I look at where the trailers are served by the Trailers plugin, they are coming from the Spanish media site Busca Media, not YouTube directly. Why is that? Obviously this problem is never going to be fixed by the Emby Dev team because they are wedded to the youtube trailers (always low quality outside of youtube app) (or worse Busca?).  It should be removed from the app and advertising for premier as it is total garbage.

[hoopsdavis 27]

2 minutes ago, rostar99 said:

When I look at where the trailers are served by the Trailers plugin, they are coming from the Spanish media site Busca Media, not YouTube directly. Why is that? Obviously this problem is never going to be fixed by the Emby Dev team because they are wedded to the youtube trailers (always low quality outside of youtube app) (or worse Busca?).  It should be removed from the app and advertising for premier as it is total garbage.

This has gotten to be very annoying, there's only feedback when we ask about it but there never seem to be any progress on addressing the issue.

[Happy2Play 9780]

1 minute ago, rostar99 said:

YouTube directly

Well YouTube TOS requiring their media play in their app becomes a issue.  Just like can't show trailer button in some apps as you can not play the embedded url outside of YouTube app.

But yes in the end there is no good solution.

[r32nj 2]

When I first setup the trailers plug in perhaps three years ago it worked well. What changed since then to cause only low res trailers now?

[Happy2Play 9780]

13 minutes ago, r32nj said:

When I first setup the trailers plug in perhaps three years ago it worked well. What changed since then to cause only low res trailers now?

Had to find a new source.  So if anyone know a good legal one devs are always open to ideas.

[hoopsdavis 27]

9 hours ago, Happy2Play said:

Had to find a new source.  So if anyone know a good legal one devs are always open to ideas.

Now that we know the new source isn't of satisfactory quality for a paid service what's being done on Emby's end to correct this?   We've been dealing with this for at least close to a year and it appear we only get feedback (We're working on it) when we ask.   For a partial paid service we shouold have a fix by now.  Some of us have continued paying for this service but we don't seem to be getting any results or any updates as far as a fix or replacement.   If your paying customers aren't satisfied with the service you're providing (No one should be offering a 480p trailer service for a cost) why not go out and find a service that satisfying to the customer?