iPad Playback Error

[Misinthe 46]

Hello everyone, I’m having a weird issue on my iPhone, I was watching a video on my iPad and I stopped on let’s say the 10 minute mark, I jump on my iPhone and when I open the app, I can see where I was at on the “continue playing” list, but when I play it, it starts from the beginning, and it won’t let me scroll forward either, I move the bar to the minute 10 and it jumps back to 0. Any help is appreciated, thank you!

[Luke 42080]

 

Hi there, let's look at an example. Please attach the information requested in how to report a media playback issue. Thanks!

 

[Misinthe 46]

On 24/08/2023 at 17:05, Luke said:

 

Hi there, let's look at an example. Please attach the information requested in how to report a media playback issue. Thanks!

 

I knew you were going to say that @Luke!  I was driving when that happened so I couldn't attach it, here is the logs for the day, hopefully you can find it there. Also, the other time, you asked for the ffmpeg logs for some issue I was having, when I went to look for it, there were a bunch of them for the day, when you request those, how would I know which one you need? 

embyserver-20230824.txt

[Luke 42080]

Hi, are you still seeing this with Emby for iOS 2.2.12?

[Misinthe 46]

16 hours ago, Luke said:

Hi, are you still seeing this with Emby for iOS 2.2.12?

Haha, as you may remember, I am having issues with my server, I haven't been able to bring it back up yet, I haven't been able to use Emby in the past few days.

[Luke 42080]

OK let us know how you get on. Thanks.

[Misinthe 46]

On 02/09/2023 at 18:48, Luke said:

OK let us know how you get on. Thanks.

Good morning @Luke, it just started happening on my iPad now, here are the logs. For the ffmpeg, I don't see any updated file, the last file that is there is ffmpeg-transcode-7689fb3b-fd4a-49cd-8052-92b5f44d71a8_1.txt, but that's from 2:30 hours ago. Thank you.

embyserver.txt

Edited September 6, 2023 by Misinthe
Text file inserted in the middle of a sentence.

[Luke 42080]

What exactly happened?

[Misinthe 46]

On 06/09/2023 at 11:54, Luke said:

What exactly happened?

I was watching a video on my iPad and I stopped on let’s say the 10 minute mark, then I come back and open Emby and I can see where I was at on the “continue playing” list, but when I play it, it starts from the beginning, and it won’t let me scroll forward either, I move the bar to the minute 10 and it jumps back to 0. And if I go to Home, the "Continue Watching" also resets to minute 0.

[Misinthe 46]

Hello everyone, here's the situation. my son was watching Toy Story 3 on his iPad, and it plays just fine, then he wanted to watch Angry Birds, and he is getting the "No compatible Streams are Currently Available", I'm not sure what the error actually means, but there's literally 0 people streaming, it was just him on the server. I am running Emby Server Version 4.7.14.0 on Windows Server 2022, and he is using an iPad with Emby for iOS 2.2.12. I am attaching the log file, latest ffmpeg-transcode file, latest hardware_detection file, and the MediaInfo of both movies. Let me know if you need anything else, any help is appreciated, thank you!

embyserver (2).txt ffmpeg-transcode.txt hardware_detection.txt The Angry Birds Movie (2016).txt Toy Story 3 (2010).txt

[Luke 42080]

Hi, is this repeatable if you try to play again?

[Misinthe 46]

10 minutes ago, Luke said:

Hi, is this repeatable if you try to play again?

Yes sir, I tried closing the app and reopening. Also tried to check for updates but it was up to date.

[Misinthe 46]

On 17/09/2023 at 21:29, Luke said:

Hi, is this repeatable if you try to play again?

No idea what it could be @Luke?

[Luke 42080]

HI, we have submitted a new app update to Apple so please try 2.13 once available and let us know if this is still an issue. Thanks.

[Luke 42080]

When you first left it, did you just leave the video paused? Or did you do a full stop?

[Misinthe 46]

On 20/09/2023 at 22:15, Luke said:

HI, we have submitted a new app update to Apple so please try 2.13 once available and let us know if this is still an issue. Thanks.

Sounds good, I’ll let you know.

[Misinthe 46]

3 hours ago, Luke said:

When you first left it, did you just leave the video paused? Or did you do a full stop?

Do you want to close one of the threads since they’re both basically the same issue? We can keep the other one open and follow up once the new iOS update is released.

[Luke 42080]

I'll just merge them.