Nothing plays on Emby Theater

[Cefn Canol 3]

Hi Just started to try Emby again Ive installed and reinstalled emby theater on my windows 11 pc and nothing will play it just buffers,

 

The video plays ok in the browser (ff)

 

logs below fo 2 videos that wont play

 

Many thanks

 

 

embyserver.txt ffmpeg-transcode-b0dfc54c-d564-47a2-bf3f-c3a7978e6bf5_1.txt embyserver.txt ffmpeg-transcode-9c2df9da-e03c-4448-a1fa-39a3802a0bf6_1.txt

[Luke 42078]

HI, what is the in-app quality setting set to?

[pwhodges 2012]

I've also just hit this, so I rather presume it's to do with .46 server (unless Theatre's just updated - I have v3.0.21).  Attempting to play in Windows Theatre results in the timeline appearing, but just a spinning circle above it, and no indication of play on the dashboard.

I noticed this yesterday and planned to experiment today, but just now I attempted to play two different files which I would expect to direct play.  The log of those attempts is attached (no ffmeg logs were generated).  The quality setting is at 1080p/8Mbps.

Paul

embyserver.txt

[Luke 42078]

Strange. Seems to be playing OK for me. Can you try restarting the app and seeing if that helps?

[rbjtech 5284]

Agree - Just tried and same spinning circle for everything played.

Beta Server - 4.8.0.46

Theatre - 3.0.21

App restarted multiple times.

Edited September 15, 2023 by rbjtech

[Cefn Canol 3]

1 hour ago, Luke said:

HI, what is the in-app quality setting set to?

Set to auto on server and windows theater,

Thanks for the replys

Edited September 15, 2023 by Cefn Canol

[pwhodges 2012]

I've restarted both app and server.  No change.

Paul

[Cefn Canol 3]

3 minutes ago, pwhodges said:

I've restarted both app and server.  No change.

Paul

Same here ... Now nothing is playing ?

[jellis413 4]

Same here.  I ended up having to un-install (and select the complete removal option) and then re-install and that fixed it for me.  I tried at first not checking the complete removal option but that did not work.  Server is 4.7.14.  

[Cefn Canol 3]

2 minutes ago, jellis413 said:

Same here.  I ended up having to un-install (and select the complete removal option) and then re-install and that fixed it for me.  I tried at first not checking the complete removal option but that did not work.  Server is 4.7.14.  

Will give it a go thanks

[Cefn Canol 3]

18 minutes ago, jellis413 said:

Same here.  I ended up having to un-install (and select the complete removal option) and then re-install and that fixed it for me.  I tried at first not checking the complete removal option but that did not work.  Server is 4.7.14.  

Gave it a go but no luck still not working ,

Not a good start to me returning to EMBY

[jellis413 4]

I guess I just got lucky.  Good luck, hopefully it gets resolved from the Emby team soon.

[Luke 42078]

Sorry to hear about this guys. Looking into it. As a test, can you try shutting down the app and deleting this folder:

C:\Users\{user}\AppData\Roaming\Emby-Theater\data

Then start back up. Does this resolve it?

[pwhodges 2012]

Yes, that fixed it.  I preserved the data directory, of course - is there anything it might be useful to look at?

Paul

[Cefn Canol 3]

11 hours ago, Luke said:

Sorry to hear about this guys. Looking into it. As a test, can you try shutting down the app and deleting this folder:

C:\Users\{user}\AppData\Roaming\Emby-Theater\data

Then start back up. Does this resolve it?

Hi Yes did that and reinstalled the Windows app not working, Reinstalled the server,  crated a test folder

Still nothing plays in app or browser?       (all play ok in plex)

 

Attched logs again

embyserver(1).txt ffmpeg-transcode-6c5c2ccf-d93b-47b7-9651-80647a154c31_1.txt ffmpeg-transcode-35b63023-77ce-4155-870b-d6254daf11d2_1.txt ffmpeg-transcode-9632ed75-db0f-42b6-a220-0c6f699473f9_1.txt

Edited September 16, 2023 by Cefn Canol

[Skyvandreren 2]

Video output: gpu-next was causing endless loading for me. Changed it to auto and it works.

Edited September 16, 2023 by Skyvandreren

[Cefn Canol 3]

Thanks for all the replys, Nothing seems to work, I even did a factory reset on my pc and still nothing plays

Im only gratfull I bought a monthly sub

wont bother with emby again ill stick with Plex

Edited September 16, 2023 by Cefn Canol

[pwhodges 2012]

Before you go, a couple of questions.

First - which Windows client are you trying?  Is it the one from the Windows Store, or is it the one downloaded from the Emby web site?  The second of these is by far the more reliable one.

Second - did you try Theatre on the same computer as the browser that worked, and is that the same computer as your server?

Paul

[rbjtech 5284]

@generiq- Can you kindly remind me why I would want to use gpu-next over Auto ?

It's the gpu-next that is causing the issue here - set it to Auto (or gpu, or libmpv), and it then works ok.

Thanks !

[Cefn Canol 3]

34 minutes ago, pwhodges said:

Before you go, a couple of questions.

First - which Windows client are you trying?  Is it the one from the Windows Store, or is it the one downloaded from the Emby web site?  The second of these is by far the more reliable one.

Second - did you try Theatre on the same computer as the browser that worked, and is that the same computer as your server?

Paul

Yeh thanks for the reply Paul
 

"First - which Windows client are you trying?  Is it the one from the Windows Store, or is it the one downloaded from the Emby web site?  The second of these is by far the more reliable one."

Downloaded from the Emby website

"Second - did you try Theatre on the same computer as the browser that worked, and is that the same computer as your server?!

Theatre is on home pc and playing in the browser did work but not now, Server is hosted

 

 

[Cefn Canol 3]

2 minutes ago, rbjtech said:

@generiq- Can you kindly remind me why I would want to use gpu-next over Auto ?

It's the gpu-next that is causing the issue here - set it to Auto (or gpu, or libmpv), and it then works ok.

Thanks !

Where is that setting please?

 

[Skyvandreren 2]

21 minutes ago, Cefn Canol said:

Where is that setting please?

 

App settings --> Emby theater--> Video -->Video output

[pwhodges 2012]

41 minutes ago, Cefn Canol said:

Theatre is on home pc and playing in the browser did work but not now, Server is hosted

OK, if the browser is also not working, then we have a communications problem, either in the Emby network settings, or in the firewall of the server's host machine.

Do I take it that by "hosted" you mean in a cloud machine?  If so,  then all your clients count as external, so we need to start from that machine, first by checking that the machine is accessible from outside on the necessary ports, e.g. using canyouseeme.org checking the same port as is specified in the Emby Network settings, by default 8096 - if you don't have a GUI on the host machine, then we'll have to think of the best way to test it from outside.

In any case, the steps in this support page are a useful summary of what's needed.

Paul

[Cefn Canol 3]

15 minutes ago, pwhodges said:

OK, if the browser is also not working, then we have a communications problem, either in the Emby network settings, or in the firewall of the server's host machine.

Do I take it that by "hosted" you mean in a cloud machine?  If so,  then all your clients count as external, so we need to start from that machine, first by checking that the machine is accessible from outside on the necessary ports, e.g. using canyouseeme.org checking the same port as is specified in the Emby Network settings, by default 8096 - if you don't have a GUI on the host machine, then we'll have to think of the best way to test it from outside.

In any case, the steps in this support page are a useful summary of what's needed.

Paul

PM

[pwhodges 2012]

For other readers, I can access the server just fine using either browser or Theatre.

Paul