New Movies when added through Explorer not showing up on Emby Server

[reisman 2]

I have read other threads related to this, but I cannot seem to make it resolve. ANY HELP WOULD BE MOST APPRECIATED. My sense is this is not all movies, just some.

 

Thanks, Mike

[Abobader 3469]

Hello reisman,

** This is an auto reply **

Please wait for someone from staff support or our members to reply to you.

It's recommended to provide more info, as it explain in this thread:

Thank you.

Emby Team

[Luke 42083]

HI there, can you please provide an example?

How to Report a Problem

Thanks !

[reisman 2]

Hope this helps show you the problem. I am fairly tech savvy so whatever you tell me to do, I will comply and do as you suggest

[Luke 42083]

Can you find it in search?

[reisman 2]

I cannot find it in a search within Emby, nor did it show up in newly added movies, yet I am sure other movies have. Of course it shows up in a regular search of the computer, from Windows itself. I think in settings there was something like SCAN LIBRARY, which I did, and that concludes in a microsecond and made no difference.

[Luke 42083]

Try running a scan of all libraries. If that doesn't pick it up, then please attach the emby server log from that.

How to Report a Problem

Thanks.

[reisman 2]

I have no idea if I am doing what you want, but see attached. It did not help. I am doing the Library Scanning inside the Library section of the menu. I only have one library.  Also see the log screen. Does not seem to be creating a new log file since I started doing all this - last entry is from early this AM.  Sorry I am not doing something correctly.  Mike

[reisman 2]

Ok here are the latest 3, after a restart.

embyserver-63830364682.txt hardware_detection-63830364698.txt embyserver.txt

[blgentry 51]

In the two logs starting with "emby" I don't see any reference at all to "captain".  I do however see a number of lines like this one:

 

System.IO.IOException: System.IO.IOException: The device is not ready. : 'E:\Videos\C\Chernobyl - The Lost Tapes (2022)\poster.jpg'

 

This seems like the NAS is not powered up or it's disks are not spun up or something like that.

Or maybe it's permissions related?  I would check the directory and file above for permissions.  I would also check the permissions on Captain Ron.  

 

Perhaps do a Library scan immediately after READING one of those files from your mapped drive.  That would ensure that the NAS is 100% ready.  If the file explorer can read the file (and I mean open the file with a program, not just look at it), then Emby should be able to read it too.

 

Good luck,

Brian.

[reisman 2]

Sorry, I had to be at work and just got back to this. I do not use a QNAP or NAS - it is just on a large hard drive on my computer. I can go into File Explorer, open the folder it is in and the file and play it from my computer. It is like some of the new things are there, but EMBY is not responding to them.

[blgentry 51]

5 hours ago, reisman said:

I do not use a QNAP or NAS - it is just on a large hard drive on my computer. 

Your screen shots, which shows the drive, shows "Riemann NAS 2023".  It also show that as the G drive.  Your logs show the E drive.

Maybe you have the wrong drive set up as the Emby library?

 

Brian.

[reisman 2]

Thank you. We had a cable come loose 2 days ago to that drive, and when we just hooked it back up, Windows renamed it to G Drive. I renamed it correctly back to E drive (in Windows), which is my preference for its letter number, (and the EMBY Library was correct all along) and now all is well. The video I was missing is now present and plays well.

THANK YOU SO MUCH FOR BEING SMARTER THAN I AM AND DRAWING MY ATTENTION TO AN OBVIOUS FLAW.

[blgentry 51]

Yay!  I'm happy I helped get you to the solution.  

 

Take care,

Brian.

[reisman 2]

Yes you did. Going to Enby and getting away from the QNAP / NAS situation was a huge improvement - much simpler, more robust and we can control it ourselves. There is a learning curve and this was a good lesson in not being careless - always having drives named correctly, where located, and nothing left to chance.  Regards, Mike