Streaming any content reboots my PC

[SuperVic 0]

Hello Emby Staff, 

I've been using emby for the past 4 years non stop, every day i use it to stream tv series, movies, anime, music etc. It's a marvelous piece of software, miles ahead from plex on the streaming department.

But now i've been having a problem, every time i try to start a video from my roku player or my android app, it makes my PC reboot, no changes were made whatsoever to my server, however after seeing this i reinstalled windows 11 and everything thinking might have been a problem with the OS or drivers, went from beta to stable, then beta again and same issue. 

My specs are:

* Windows 11 latest
* Mobo: ASrock a520m itx
* CPU: AMD 5600g
* GPU: AMD Rx6600m
* Ram: 16GB
* 1TB NVME, 3TB HDD + 2x 2TB HDD
* 500 Watts PSU
* Cooler Master NR200p Case

Services always running: 
* Emby server
* qBittorrent
* Disk Defrag Software

Thank you!

[Abobader 3469]

Hello SuperVic,

** This is an auto reply **

Please wait for someone from staff support or our members to reply to you.

It's recommended to provide more info, as it explain in this thread:

Thank you.

Emby Team

[Luke 42083]

 

Hi there, let's look at an example. Please attach the information requested in how to report a media playback issue. Thanks!

 

[SuperVic 0]

Hello, just to bring up closure to the topic...

So after a lot of troubleshooting: reinstalled Emby, Drivers, O.S (Win 11, and 10) and seeing that the reboot problem was still occurring even just using SMB to view stream files, i started checking hardware: GPU, MB, RAM, HDDs, CPU, Heck even bought a AX210NGW to replace my AX200 and lastly checked up again on the GPU... which was the culprit

Somehow it missed my initial troubleshooting because furmark, unigine heaven and everything throw at it was able to run... lastly i ran user benchmark, and then after trying to reproduce the particle animations it just crashed and restarted, tried the benchmark again and happened again... removed the GPU and i've been working now solely on the 5600G and everything is smooth.

Thanks for your attention and sorry for disturbing you x)

[ebr 16187]

Glad you found it.  The number one cause of BSOD and reboots is, by far, graphics drivers so that is usually the first place to look.