Playback stops in between for some movies, need help checking the log

[bigcookie 12]

I use Emby on a QNAP system in version 4.7.14.0. I have a movie, which stops suddenly playback. The log file gives an error report, and I would like to understand the issue. Can somebody help? It seems to be connection related, but other movies play perfectly fine... The movie is a TV recording. Not sure if the file has na issue - playback with VLC works fine, but this doesnt mean that the file is flawless :-). There was no ffmpeg transcoding lot.

I havent activated debug logging yet. 

Thanks a lot for any hint.

 

2023-09-08 08:40:49.620 Info Server: http/1.1 POST http://192.168.20.201:8096/emby/Sessions/Playing/Progress?X-Emby-Client=Emby Web&X-Emby-Device-Name=Safari macOS&X-Emby-Device-Id=024711fe-b09e-4aef-830f-33fd44921c34&X-Emby-Client-Version=4.7.14.0&X-Emby-Language=de&reqformat=json. UserAgent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10_15_7) AppleWebKit/605.1.15 (KHTML, like Gecko) Version/16.6 Safari/605.1.15
2023-09-08 08:40:49.627 Info Server: http/1.1 Response 204 to host2. Time: 8ms. http://192.168.20.201:8096/emby/Sessions/Playing/Progress?X-Emby-Client=Emby Web&X-Emby-Device-Name=Safari macOS&X-Emby-Device-Id=024711fe-b09e-4aef-830f-33fd44921c34&X-Emby-Client-Version=4.7.14.0&X-Emby-Language=de&reqformat=json
2023-09-08 08:40:59.788 Info Server: http/1.1 POST http://192.168.20.201:8096/emby/Sessions/Playing/Progress?X-Emby-Client=Emby Web&X-Emby-Device-Name=Safari macOS&X-Emby-Device-Id=024711fe-b09e-4aef-830f-33fd44921c34&X-Emby-Client-Version=4.7.14.0&X-Emby-Language=de&reqformat=json. UserAgent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10_15_7) AppleWebKit/605.1.15 (KHTML, like Gecko) Version/16.6 Safari/605.1.15
2023-09-08 08:40:59.795 Info Server: http/1.1 Response 204 to host2. Time: 7ms. http://192.168.20.201:8096/emby/Sessions/Playing/Progress?X-Emby-Client=Emby Web&X-Emby-Device-Name=Safari macOS&X-Emby-Device-Id=024711fe-b09e-4aef-830f-33fd44921c34&X-Emby-Client-Version=4.7.14.0&X-Emby-Language=de&reqformat=json
2023-09-08 08:41:24.792 Info Server: http/1.1 POST http://192.168.20.201:8096/emby/Sessions/Playing/Progress?X-Emby-Client=Emby Web&X-Emby-Device-Name=Safari macOS&X-Emby-Device-Id=024711fe-b09e-4aef-830f-33fd44921c34&X-Emby-Client-Version=4.7.14.0&X-Emby-Language=de&reqformat=json. UserAgent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10_15_7) AppleWebKit/605.1.15 (KHTML, like Gecko) Version/16.6 Safari/605.1.15
2023-09-08 08:41:24.800 Info Server: http/1.1 Response 204 to host2. Time: 8ms. http://192.168.20.201:8096/emby/Sessions/Playing/Progress?X-Emby-Client=Emby Web&X-Emby-Device-Name=Safari macOS&X-Emby-Device-Id=024711fe-b09e-4aef-830f-33fd44921c34&X-Emby-Client-Version=4.7.14.0&X-Emby-Language=de&reqformat=json
2023-09-08 08:41:56.896 Info Server: http/1.1 POST http://192.168.20.201:8096/emby/Sessions/Playing/Progress?X-Emby-Client=Emby Web&X-Emby-Device-Name=Safari macOS&X-Emby-Device-Id=024711fe-b09e-4aef-830f-33fd44921c34&X-Emby-Client-Version=4.7.14.0&X-Emby-Language=de&reqformat=json. UserAgent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10_15_7) AppleWebKit/605.1.15 (KHTML, like Gecko) Version/16.6 Safari/605.1.15
2023-09-08 08:41:56.902 Info Server: http/1.1 Response 204 to host2. Time: 6ms. http://192.168.20.201:8096/emby/Sessions/Playing/Progress?X-Emby-Client=Emby Web&X-Emby-Device-Name=Safari macOS&X-Emby-Device-Id=024711fe-b09e-4aef-830f-33fd44921c34&X-Emby-Client-Version=4.7.14.0&X-Emby-Language=de&reqformat=json
2023-09-08 08:42:55.525 Info Server: http/1.1 POST http://192.168.20.201:8096/emby/Sessions/Playing/Progress?X-Emby-Client=Emby Web&X-Emby-Device-Name=Safari macOS&X-Emby-Device-Id=024711fe-b09e-4aef-830f-33fd44921c34&X-Emby-Client-Version=4.7.14.0&X-Emby-Language=de&reqformat=json. UserAgent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10_15_7) AppleWebKit/605.1.15 (KHTML, like Gecko) Version/16.6 Safari/605.1.15
2023-09-08 08:42:55.529 Info Server: http/1.1 Response 204 to host2. Time: 4ms. http://192.168.20.201:8096/emby/Sessions/Playing/Progress?X-Emby-Client=Emby Web&X-Emby-Device-Name=Safari macOS&X-Emby-Device-Id=024711fe-b09e-4aef-830f-33fd44921c34&X-Emby-Client-Version=4.7.14.0&X-Emby-Language=de&reqformat=json
2023-09-08 08:43:34.774 Info Server: http/1.1 POST http://192.168.20.201:8096/emby/Sessions/Playing/Progress?X-Emby-Client=Emby Web&X-Emby-Device-Name=Safari macOS&X-Emby-Device-Id=024711fe-b09e-4aef-830f-33fd44921c34&X-Emby-Client-Version=4.7.14.0&X-Emby-Language=de&reqformat=json. UserAgent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10_15_7) AppleWebKit/605.1.15 (KHTML, like Gecko) Version/16.6 Safari/605.1.15
2023-09-08 08:43:34.781 Info Server: http/1.1 Response 204 to host2. Time: 7ms. http://192.168.20.201:8096/emby/Sessions/Playing/Progress?X-Emby-Client=Emby Web&X-Emby-Device-Name=Safari macOS&X-Emby-Device-Id=024711fe-b09e-4aef-830f-33fd44921c34&X-Emby-Client-Version=4.7.14.0&X-Emby-Language=de&reqformat=json
2023-09-08 08:44:34.778 Info SessionManager: Session 7da29250ca82027c407573c966ed3a0c has gone idle while playing
2023-09-08 08:44:34.778 Info SessionManager: Playback stopped reported by app Emby Web 4.7.14.0 playing 7 Zwerge - Der Wald ist nicht genug. Stopped at 1935122 ms
2023-09-08 08:45:32.059 Info Server: http/1.1 POST http://192.168.20.201:8096/emby/Sessions/Playing/Progress?X-Emby-Client=Emby Web&X-Emby-Device-Name=Safari macOS&X-Emby-Device-Id=024711fe-b09e-4aef-830f-33fd44921c34&X-Emby-Client-Version=4.7.14.0&X-Emby-Language=de&reqformat=json. UserAgent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10_15_7) AppleWebKit/605.1.15 (KHTML, like Gecko) Version/16.6 Safari/605.1.15
2023-09-08 08:45:32.068 Info Server: http/1.1 Response 204 to host2. Time: 10ms. http://192.168.20.201:8096/emby/Sessions/Playing/Progress?X-Emby-Client=Emby Web&X-Emby-Device-Name=Safari macOS&X-Emby-Device-Id=024711fe-b09e-4aef-830f-33fd44921c34&X-Emby-Client-Version=4.7.14.0&X-Emby-Language=de&reqformat=json
2023-09-08 08:46:32.069 Info SessionManager: Session 7da29250ca82027c407573c966ed3a0c has gone idle while playing
2023-09-08 08:46:32.069 Info SessionManager: Playback stopped reported by app Emby Web 4.7.14.0 playing 7 Zwerge - Der Wald ist nicht genug. Stopped at 1935122 ms
2023-09-08 08:47:45.374 Info Server: http/1.1 POST http://192.168.20.201:8096/emby/Sessions/Playing/Progress?X-Emby-Client=Emby Web&X-Emby-Device-Name=Safari macOS&X-Emby-Device-Id=024711fe-b09e-4aef-830f-33fd44921c34&X-Emby-Client-Version=4.7.14.0&X-Emby-Language=de&reqformat=json. UserAgent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10_15_7) AppleWebKit/605.1.15 (KHTML, like Gecko) Version/16.6 Safari/605.1.15
2023-09-08 08:47:45.380 Info Server: http/1.1 Response 204 to host2. Time: 6ms. http://192.168.20.201:8096/emby/Sessions/Playing/Progress?X-Emby-Client=Emby Web&X-Emby-Device-Name=Safari macOS&X-Emby-Device-Id=024711fe-b09e-4aef-830f-33fd44921c34&X-Emby-Client-Version=4.7.14.0&X-Emby-Language=de&reqformat=json
2023-09-08 08:48:45.381 Info SessionManager: Session 7da29250ca82027c407573c966ed3a0c has gone idle while playing
2023-09-08 08:48:45.381 Info SessionManager: Playback stopped reported by app Emby Web 4.7.14.0 playing 7 Zwerge - Der Wald ist nicht genug. Stopped at 1935122 ms
2023-09-08 08:52:01.896 Info Server: http/1.1 POST http://192.168.20.201:8096/emby/Sessions/Playing/Progress?X-Emby-Client=Emby Web&X-Emby-Device-Name=Safari macOS&X-Emby-Device-Id=024711fe-b09e-4aef-830f-33fd44921c34&X-Emby-Client-Version=4.7.14.0&X-Emby-Language=de&reqformat=json. UserAgent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10_15_7) AppleWebKit/605.1.15 (KHTML, like Gecko) Version/16.6 Safari/605.1.15
2023-09-08 08:52:01.909 Info Server: http/1.1 Response 204 to host2. Time: 12ms. http://192.168.20.201:8096/emby/Sessions/Playing/Progress?X-Emby-Client=Emby Web&X-Emby-Device-Name=Safari macOS&X-Emby-Device-Id=024711fe-b09e-4aef-830f-33fd44921c34&X-Emby-Client-Version=4.7.14.0&X-Emby-Language=de&reqformat=json
2023-09-08 08:53:01.908 Info SessionManager: Session 7da29250ca82027c407573c966ed3a0c has gone idle while playing
2023-09-08 08:53:01.908 Info SessionManager: Playback stopped reported by app Emby Web 4.7.14.0 playing 7 Zwerge - Der Wald ist nicht genug. Stopped at 1935122 ms
2023-09-08 09:00:21.179 Info Server: http/1.1 POST http://192.168.20.201:8096/emby/Sessions/Playing/Progress?X-Emby-Client=Emby Web&X-Emby-Device-Name=Safari macOS&X-Emby-Device-Id=024711fe-b09e-4aef-830f-33fd44921c34&X-Emby-Client-Version=4.7.14.0&X-Emby-Language=de&reqformat=json. UserAgent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10_15_7) AppleWebKit/605.1.15 (KHTML, like Gecko) Version/16.6 Safari/605.1.15
2023-09-08 09:00:21.187 Info Server: http/1.1 Response 204 to host2. Time: 8ms. http://192.168.20.201:8096/emby/Sessions/Playing/Progress?X-Emby-Client=Emby Web&X-Emby-Device-Name=Safari macOS&X-Emby-Device-Id=024711fe-b09e-4aef-830f-33fd44921c34&X-Emby-Client-Version=4.7.14.0&X-Emby-Language=de&reqformat=json
2023-09-08 09:01:21.187 Info SessionManager: Session 7da29250ca82027c407573c966ed3a0c has gone idle while playing
2023-09-08 09:01:21.187 Info SessionManager: Playback stopped reported by app Emby Web 4.7.14.0 playing 7 Zwerge - Der Wald ist nicht genug. Stopped at 1935122 ms
2023-09-08 09:03:26.450 Info Server: http/1.1 POST http://192.168.20.201:8096/emby/Sessions/Playing/Progress?X-Emby-Client=Emby Web&X-Emby-Device-Name=Safari macOS&X-Emby-Device-Id=024711fe-b09e-4aef-830f-33fd44921c34&X-Emby-Client-Version=4.7.14.0&X-Emby-Language=de&reqformat=json. UserAgent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10_15_7) AppleWebKit/605.1.15 (KHTML, like Gecko) Version/16.6 Safari/605.1.15
2023-09-08 09:03:26.459 Info Server: http/1.1 Response 204 to host2. Time: 9ms. http://192.168.20.201:8096/emby/Sessions/Playing/Progress?X-Emby-Client=Emby Web&X-Emby-Device-Name=Safari macOS&X-Emby-Device-Id=024711fe-b09e-4aef-830f-33fd44921c34&X-Emby-Client-Version=4.7.14.0&X-Emby-Language=de&reqformat=json
2023-09-08 09:04:26.458 Info SessionManager: Session 7da29250ca82027c407573c966ed3a0c has gone idle while playing
2023-09-08 09:04:26.458 Info SessionManager: Playback stopped reported by app Emby Web 4.7.14.0 playing 7 Zwerge - Der Wald ist nicht genug. Stopped at 1935122 ms
2023-09-08 09:13:26.449 Info Server: http/1.1 POST http://192.168.20.201:8096/emby/Sessions/Playing/Progress?X-Emby-Client=Emby Web&X-Emby-Device-Name=Safari macOS&X-Emby-Device-Id=024711fe-b09e-4aef-830f-33fd44921c34&X-Emby-Client-Version=4.7.14.0&X-Emby-Language=de&reqformat=json. UserAgent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10_15_7) AppleWebKit/605.1.15 (KHTML, like Gecko) Version/16.6 Safari/605.1.15
2023-09-08 09:13:26.457 Info Server: http/1.1 Response 204 to host2. Time: 9ms. http://192.168.20.201:8096/emby/Sessions/Playing/Progress?X-Emby-Client=Emby Web&X-Emby-Device-Name=Safari macOS&X-Emby-Device-Id=024711fe-b09e-4aef-830f-33fd44921c34&X-Emby-Client-Version=4.7.14.0&X-Emby-Language=de&reqformat=json
2023-09-08 09:13:55.095 Error App: Error getting connection info
	*** Error Report ***
	Version: 4.7.14.0
	Command line: /share/CE_CACHEDEV1_DATA/.qpkg/EmbyServer/system/EmbyServer.dll -programdata /share/CE_CACHEDEV1_DATA/.qpkg/EmbyServer/programdata -ffdetect /share/CE_CACHEDEV1_DATA/.qpkg/EmbyServer/bin/ffdetect -ffmpeg /share/CE_CACHEDEV1_DATA/.qpkg/EmbyServer/bin/ffmpeg -ffprobe /share/CE_CACHEDEV1_DATA/.qpkg/EmbyServer/bin/ffprobe -defaultdirectory /share/CACHEDEV1_DATA/Public -updatepackage emby-server-qnap_{version}_x86_64.qpkg
	Operating system: Linux version 5.10.60-qnap (root@U16BuildServer171) (x86_64-QNAP-linux-gnu-gcc (toolchain config: [gcc-4.9.2 binutils-2.25 glibc-2.21]) 4.9.2, GNU ld
	Framework: .NET 6.0.20
	OS/Process: x64/x64
	Runtime: share/CE_CACHEDEV1_DATA/.qpkg/EmbyServer/system/System.Private.CoreLib.dll
	Processor count: 4
	Data path: /share/CE_CACHEDEV1_DATA/.qpkg/EmbyServer/programdata
	Application path: /share/CE_CACHEDEV1_DATA/.qpkg/EmbyServer/system
	System.Net.Http.HttpRequestException: System.Net.Http.HttpRequestException: Name or service not known (api.ipify.org:443)
	 ---> System.Net.Sockets.SocketException (0xFFFDFFFF): Name or service not known
	   at System.Net.Sockets.Socket.AwaitableSocketAsyncEventArgs.ThrowException(SocketError error, CancellationToken cancellationToken)
	   at System.Net.Sockets.Socket.AwaitableSocketAsyncEventArgs.System.Threading.Tasks.Sources.IValueTaskSource.GetResult(Int16 token)
	   at System.Net.Sockets.Socket.<ConnectAsync>g__WaitForConnectWithCancellation|277_0(AwaitableSocketAsyncEventArgs saea, ValueTask connectTask, CancellationToken cancellationToken)
	   at System.Net.Http.HttpConnectionPool.ConnectToTcpHostAsync(String host, Int32 port, HttpRequestMessage initialRequest, Boolean async, CancellationToken cancellationToken)
	   --- End of inner exception stack trace ---
	   at Emby.Server.Implementations.HttpClientManager.CoreHttpClientManager.SendAsyncInternal(HttpRequestOptions options, String httpMethod)
	   at Emby.Server.Implementations.HttpClientManager.CoreHttpClientManager.SendAsync(HttpRequestOptions options, String httpMethod)
	   at Emby.Server.Implementations.Networking.RemoteAddressEntryPoint.GetIpAddress(String lookupUrl)
	   at Emby.Server.Implementations.Networking.RemoteAddressEntryPoint.TimerCallback(Object state)
	Source: Emby.Server.Implementations
	TargetSite: Void MoveNext()
	InnerException: System.Net.Sockets.SocketException: Name or service not known
	Source: System.Net.Sockets
	TargetSite: Void ThrowException(System.Net.Sockets.SocketError, System.Threading.CancellationToken)
	   at System.Net.Sockets.Socket.AwaitableSocketAsyncEventArgs.ThrowException(SocketError error, CancellationToken cancellationToken)
	   at System.Net.Sockets.Socket.AwaitableSocketAsyncEventArgs.System.Threading.Tasks.Sources.IValueTaskSource.GetResult(Int16 token)
	   at System.Net.Sockets.Socket.<ConnectAsync>g__WaitForConnectWithCancellation|277_0(AwaitableSocketAsyncEventArgs saea, ValueTask connectTask, CancellationToken cancellationToken)
	   at System.Net.Http.HttpConnectionPool.ConnectToTcpHostAsync(String host, Int32 port, HttpRequestMessage initialRequest, Boolean async, CancellationToken cancellationToken)
	
2023-09-08 09:14:26.457 Info SessionManager: Session 7da29250ca82027c407573c966ed3a0c has gone idle while playing

 

[Luke 42077]

HI there, please attach the complete emby server log file. thanks.