Stream audio cuts out randomly on Samsung TV

[griam01 14]

I have an issue with a stream through Emby only on a Samsung TV using eArc to an Emotiva receiver. Every so often the audio cuts out when only this stream plays, video is fine.  If I am watching the same stream on a Roku or iPad it doesn’t cut out. 
 

I checked the logs for transcoding as well as the Emby logs and don’t show anything occuring during the time the stream cut out. The last time I noted it was at 9:36pm on 9/7. I am on my phone and not near a computer to grab the logs but I will upload them by tomorrow. Just curious if anyone else has seen this issue. Here is a screen shot of the transcoding and stream from the TV. 

[SamES 1057]

The audio is being direct played. When you test this on other platforms is the audio also being direct played, or converted to another format?  It’s possible that if there is audio conversion for other platforms it is masking any audio dropouts 

[griam01 14]

I have attached the log and in response to @SamES, yes it is being played direct as well on the Roku and iPad.  The issue only occurs with this one channel stream on the SamsungTV.  Please let me know if there is any other info I can provide.  Thank you!

embyserver.txt ffmpeg-transcode-407c3b17-c014-4f3e-918a-e06b6421de84_1.txt

[griam01 14]

Here is that same stream on my ipad

[griam01 14]

Playing a different stream on the tv and no issues. Only difference I see is the stream and transcoding. Also see that when I had the issue is showed my ISP IP instead of my internal IP like below. Not sure why as the connection should always be internal. 

[SamES 1057]

I'm not really sure, and I can't even suggest how we might troubleshoot this.  If it's only the one stream that has an issue then it's probably not something we can do much with anyway.

 

 

[griam01 14]

It is odd that it is only this stream on this device.  Thanks for getting back to me.

[RBurling 2]

Stumbled across this thread as i had a similar issue where aac stereo audio on my samsung Q65 tv that was playing direct would play fine for a minute or two then just cut out. Stopping the stream and resuming playback would bring the sound back for a minute or two and then would cut out again. I narrowed this down to any aac audio stream that was greater than 160kbps had this problem. This is also clarified by the OP's images where the stream with the issue was 199kbps and the stream without an issue is 130kbps.

So for anyone else experiencing this try down sampling your audio to 160kbps and the problem should be solved.