Not able to play 4K Videos on Pixel 6

[level31nick 0]

I'm currently hosting my emby server on my Synology DS920, and when trying to play 4K H264 Video with the Emby for Android App it simply doesn't play whereas 1080p H264 videos play fine on my phone.

Anyone know what could possibly be the issue as I don't think it's a wifi problem as I'm able to play the videos on my phone through SMB and I can play it perfectly fine with my laptop as well.

I'm haven't endabled hardware transcoding or anything so I'm not sure what could be the issue or what to check

[Luke 42077]

 

Hi there, let's look at an example. Please attach the information requested in how to report a media playback issue. Thanks!

 

[level31nick 0]

Hi Luke,

 

Here is the log from my Emby Server when I try to play a video on my phone.

My emby server is currently 4.7.11.0 and I'm running Emby For Adnroid 3.3.29 on a Pixel 6

 

ffmpeg-transcode-0e634e8e-09ef-4420-8e95-c6c2f14da5df_1.txt

[Luke 42077]

Hi, please attach the main emby server log as well.

Also are you able to update to Emby Server 4.7.14?

[level31nick 0]

Hi Luke,

I'm using the Synology package and there doesn't appear to be an update available

I've also attached emby server logs

Many thanks for your help

embyserver.txt

[Luke 42077]

@level31nickare you still having an issue with this?

[level31nick 0]

19 hours ago, Luke said:

@level31nickare you still having an issue with this?

Hi Luke,

 

Yes i still am

[Luke 42077]

@level31nickhave you updated to Emby Server 4.7.14? It should be available via Synology now. Thanks.

[hjason7812 34]

On 10/6/2023 at 9:27 AM, level31nick said:

Hi Luke,

 

Yes i still am

Are you converting the movies, if so what converting software are you using? Because it seems it may be a converting issue. Because my 4k videos play fine directly from the bluray uhd disc on my phone. But they are mkv where there's no loss of size or audio selections.everything on the disc is in the movie. 

[Luke 42077]

@level31nick?

[level31nick 0]

29 minutes ago, Luke said:

@level31nick?

Hi Luke,

 

I updated and it didnt work, and I've also moved on from Emby to another software.

 

Many thanks for your help 

[Luke 42077]

@level31nickcan you give the latest versions another try?