Cinema intros get message "No compatible streams are currently..."

[MrPaulo 8]

I get a message when playing any cinema intro "No compatible streams are currently available. Please try again later or contact your system administrator for details.". This was working before - unsure it was the latest update that caused it. Running version 4.7.14.0 on docker emby official container. 

Extract from log:

2023-09-01 21:04:44.661 Info App: >> ThrottleBySegmentRequest: Initialize - TargetBufferSize: 120s

2023-09-01 21:04:44.661 Info App: ProcessRun 'StreamTranscode fcfaaa' Execute: /bin/ffmpeg -loglevel +timing -y -print_graphs_file "/config/logs/ffmpeg-transcode-fcfaaa3c-d2df-48d1-9fe1-0e8e1f703f85_1graph.txt" -copyts -start_at_zero -f mov,mp4,m4a,3gp,3g2,mj2 -i "https://movietrailers.apple.com/movies/universal/cocaine-bear/cocaine-bear-trailer-1b_h480p.mov" -vn -an -sn -max_delay 5000000 -avoid_negative_ts disabled -f segment -map_metadata -1 -map_chapters -1 -segment_format mpegts -segment_list "/config/transcoding-temp/6739EA/6739EA.m3u8" -segment_list_type m3u8 -segment_time 00:00:03.000 -segment_list_entry_prefix hls/6739EA/ -segment_start_number 0 -individual_header_trailer 0 -write_header_trailer 0 -segment_write_temp 1 "/config/transcoding-temp/6739EA/6739EA_%d.ts"

2023-09-01 21:04:44.764 Info App: AppendExtraLogData - Read graph file: /config/logs/ffmpeg-transcode-fcfaaa3c-d2df-48d1-9fe1-0e8e1f703f85_1graph.txt

2023-09-01 21:04:44.764 Info App: AppendExtraLogData - Deserialized GraphData fileStream: 27.000 bytes Graph Count: 0

2023-09-01 21:04:44.765 Info App: AppendExtraLogData - File Deleted

2023-09-01 21:04:44.765 Info App: ProcessRun 'StreamTranscode fcfaaa' Process exited with code 1 - Failed

2023-09-01 21:04:44.815 Error Server: Error processing request

*** Error Report ***

Version: 4.7.14.0

Command line: /system/EmbyServer.dll -programdata /config -ffdetect /bin/ffdetect -ffmpeg /bin/ffmpeg -ffprobe /bin/ffprobe -restartexitcode 3

Operating system: Linux version 4.4.302+ (root@build5) (gcc version 12.2.0 (GCC) ) #64570 SMP Thu Jul 20 00:06:39 CST 2023

Framework: .NET 6.0.20

OS/Process: x64/x64

Runtime: system/System.Private.CoreLib.dll

Processor count: 8

Data path: /config

Application path: /system

System.Exception: System.Exception: Error starting ffmpeg

  at Emby.Server.MediaEncoding.Api.BaseStreamingService.StartFfMpeg(StreamState state, String outputPath, CancellationToken cancellationToken, Boolean acquireResources)

  at Emby.Server.MediaEncoding.Api.Hls.BaseHlsService.ProcessRequest(StreamRequest request)

  at Emby.Server.Implementations.Services.ServiceController.GetTaskResult(Task task)

  at Emby.Server.Implementations.Services.ServiceHandler.ProcessRequestAsync(HttpListenerHost httpHost, IServerApplicationHost appHost, IRequest httpReq, IResponse httpRes, RestPath restPath, String responseContentType, CancellationToken cancellationToken)

  at Emby.Server.Implementations.HttpServer.HttpListenerHost.RequestHandler(IRequest httpReq, ReadOnlyMemory`1 urlString, ReadOnlyMemory`1 localPath, CancellationToken cancellationToken)

Source: Emby.Server.MediaEncoding

TargetSite: Void MoveNext()

Any hints what this could be? Thanks.

[Mike2715 2]

Having the same issue.

 

Mike

 

[mit3gt 6]

Same issue here as well.  I am using Vantage Point.  I had to disable it for the time being.

Edited September 2, 2023 by mit3gt

[Luke 42083]

Hi, we are looking into this. Thanks for reporting.

[MrPaulo 8]

13 hours ago, Luke said:

Hi, we are looking into this. Thanks for reporting.

Thanks.

[visproduction 316]

Related?
 https://github.com/metatube-community/jellyfin-plugin-metatube/issues/186
 https://source.dot.net/#System.Private.CoreLib/src/libraries/System.Private.CoreLib/src/System/Threading/CancellationToken.cs