Emby Connect not showing any servers on some accounts

[cwills75 14]

As of two days ago, two family members can no longer access the server using Emby Connect.  They get the Sign in with Connect screen and pin, enter it and it says pin confirmed in the browser window, but on the Nvidia Shield, after they hit Next, it spins for a bit, then just shows Enter Manually and Sign Out of Connect, with no servers.  I went over there to troubleshoot one of them last night and I tried (this is latest Nvidia Shield 2019 model):

Logging out
Clearing app cache
Deleting and re-installing the app
Rebooting the device
Trying other smart devices within the house
Tried logging in with my account

Nothing works anymore.  Then I loaded a VPN onto their Shield (Torguard) and connected to a Chicago server, and then Emby Connect was able to display a server and work.  Emby is still working on other accounts, but for two people it no longer will without running through a VPN.  Any tips?

[Luke 42083]

Hi, most likely they removed the servers from their account, so you'll need to go through the Emby Connect linking process again with those users.

Emby Connect

[cwills75 14]

1 minute ago, Luke said:

Hi, most likely they removed the servers from their account, so you'll need to go through the Emby Connect linking process again with those users.

Emby Connect

Sorry, forgot to mention I did that also.  Had an instance in the past where no matter what, somebody couldn't get on, so I deleted their account, then re-added a new one, then linked it to their Emby Connect account.  Did that last night also, still didn't work.  Like I said, I couldn't even get on with my account until it was running with the VPN.

[Luke 42083]

That's really odd because if something was blocking or interfering without when not running the VPN, you most likely wouldn't be able to sign in at all. I just tested and it seems to be working fine.

Can you try it with our hosted web app http://app.emby.media

Thanks.

[cwills75 14]

On 8/30/2023 at 11:01 AM, Luke said:

That's really odd because if something was blocking or interfering without when not running the VPN, you most likely wouldn't be able to sign in at all. I just tested and it seems to be working fine.

Can you try it with our hosted web app http://app.emby.media

Thanks.

That didn't work either.

[Luke 42083]

1 hour ago, cwills75 said:

That didn't work either.

@cwills75what exactly happened?

[cwills75 14]

14 hours ago, Luke said:

@cwills75what exactly happened?

I asked them if it loaded and they said:

"No, it just won’t even open it just sits on a screen that says emby"

[Luke 42083]

@cwills75can you try this again? are you still having an issue with this?