Random freezing / hanging / stopping usually on mkv hevc/x265 files

[brainii 4]

Emby server on (virtualised) linux Mint latest version, 4.7.13

On my samsung tv with native Emby client, I sometimes get hangs/freezes with certain mkv/hevc/1080p files BUT not with others of same format. Sometimes it completely stops playing and goes back to the selection screen and I have to resume again or very rarely I have to exit the client and reopen.

On another TV, using the opera browser, I just couldn't watch a movie last night, it would random freeze every 10 minutes or so. I could skip forward and it would proceed but later repeat this or hang completely.

My video files are on a secondary, 2.5" mechanical HDD 5400rpm drive while Emby server (and it's transcoding temp folders) are on the primary SSD drive. The physical CPU is an i5-3470 if that matters at all.

Any ideas???

thanks

Edited August 30, 2023 by brainii

[Q-Droid 989]

Attach server and transcoding logs for the playback sessions in question. That's an old CPU which doesn't support some of the current media types in HW. So my guess is either the CPU can't keep up with certain media types at playback speed or some of your media files do indeed have problems.

The logs could point us in the right direction.

 

 

[Luke 42078]

 

Hi there, let's look at an example. Please attach the information requested in how to report a media playback issue. Thanks!

 

[brainii 4]

Here are the attached logs. The related date was 29/8/23 after 9pm. Thanks!

ffmpeg-directstream-995d64f3-146c-4f81-90d8-b3577aa99f5f_1.txtffmpeg-directstream-76cc7244-0004-4764-b8a4-fa7b8be05310_1.txtembyserver-63828950400.txt

[brainii 4]

btw, last night I was watching a 4k movie, at 4k max mbps, and not once did it get stuck, so I'm assuming that my hardware/network is not the problem.

[Q-Droid 989]

What was the behavior in the sessions belonging the posted logs?

It looks like something happened that made the session restart after one second. No transcoding, it was remuxing and extracting multiple subtitle streams. It does look like throttling was disabled which makes the system and I/O busier than they need to be.

Edited September 1, 2023 by Q-Droid

[brainii 4]

On 9/1/2023 at 3:39 PM, Q-Droid said:

What was the behavior in the sessions belonging the posted logs?

It looks like something happened that made the session restart after one second. No transcoding, it was remuxing and extracting multiple subtitle streams. It does look like throttling was disabled which makes the system and I/O busier than they need to be.

On that TV, using the opera browser and Web Emby, the movie would random freeze every 10 minutes or so. I could skip forward and it would proceed but later repeat this or hang completely, then had to exit Emby and reopen.

The same file runs well on the same TV using a USB, so it's supported hardware wise and the TV is on a gigabit wired network.

Maybe that particular file (and a few others) simply don't play well with Emby?

[Luke 42078]

Is this Opera TV or Opera on a desktop computer?

[brainii 4]

It's on a TV

[Luke 42078]

What TV?

[brainii 4]

On 9/10/2023 at 12:04 AM, Luke said:

What TV?

The brand is Horizon. It's based in Romania.

I tried again last night with a different file on the same TV. It started playing and after a while it froze and the TV rebooted. I conclude the problem is with the TV and not Emby.

Thanks

[Luke 42078]

What address have you been pointing the opera browser to?