Emby randomly stopped adding media selectively?

[Birb 1]

Hi!

I've been using Emby since 2019 but recently seriously ramped up my usage in both adding and watching media. However, it has randomly started stopped adding media seemingly at will. Can you help me? 

embyserver.txt

[Abobader 3469]

Hello Birb,

** This is an auto reply **

Please wait for someone from staff support or our members to reply to you.

It's recommended to provide more info, as it explain in this thread:

Thank you.

Emby Team

[Luke 42083]

Hi there @Birbcan you please provide a specific example of what you mean? Thanks !

[Birb 1]

18 hours ago, Luke said:

Hi there @Birbcan you please provide a specific example of what you mean? Thanks !

Yes, I added some movies and tv shows at the same time and some of them registered but others didnt ( meg 2 and metalocalypse were added, only metalocalypse is there) and some movies and tv shows have simply vanishes!

[Luke 42083]

How are your files named and organized?

[Birb 1]

19 hours ago, Luke said:

How are your files named and organized?

series are all together, some are even their own separate folders and given their own separate library. naming conventions get a bit screwy but everything else is where and how it should be I would think. Sorry for slow response, been a busy day! 

[Luke 42083]

Can we please see the complete directory structure for an example of this? Thanks.

[Birb 1]

absolutely! 

[Birb 1]

17 hours ago, Luke said:

Can we please see the complete directory structure for an example of this? Thanks.

yeah for sure. I don't think the original sent for whatever reason. here you go 

[Luke 42083]

And underneath that?

[Birb 1]

38 minutes ago, Luke said:

And underneath that?

Just the associated folder with the filed in folders of the series/show they belong to 

[Birb 1]

any way to fix it? 

[pwhodges 2012]

And the all-important file names as well?

They all matter, both for diagnosis and correct functioning.  For instance, you may have movies or episodes named in such a way that Emby sees them as alternative versions of the same files, so combines them in a drop down - if you don't notice that happen, you might think Emby hasn't processed the file at all, when actually it has but hasn't been able to do what you expect because it didn't understand the name correctly.

Paul

[Birb 1]

3 minutes ago, pwhodges said:

And the all-important file names as well?

They all matter, both for diagnosis and correct functioning.  For instance, you may have movies or episodes named in such a way that Emby sees them as alternative versions of the same files, so combines them in a drop down - if you don't notice that happen, you might think Emby hasn't processed the file at all, when actually it has but hasn't been able to do what you expect because it didn't understand the name correctly.

Paul

It shows the folders and files but theyre empty most of which have previously not been empty so i dont know but i'll with that tonight and get back to you!