App not working

[EcoMedia 0]

Good afternoon,

I have tried all day to get the app working. I can access my content  on a safari browser through my synology, but not on the app. I have deleted the app on multiple devices and loaded the current versions but nothing works. Please help.

Attached is the pic of one of the messages, the other one is connection error. I have no firewalls and am at a loss of what to try. I looked at other help links that advised to enable DMZ which I have done but nothing changed for the app working.

[Spaceboy 2573]

the error message is pretty clear, your server version is about 18months old. update it

[Luke 42077]

Hi, are you able to update to Emby server 4.7.13?

[EcoMedia 0]

Thanks for the quick reply, can you give me the steps to update the server please.

[Luke 42077]

Hi, you can install the latest version over the top of your existing version the same way you originally installed: https://emby.media/download.html

please let us know if this helps. Thanks.

[EcoMedia 0]

Thanks Luke for the help. I deleted the app again and downloaded it again from the App Store but it comes with the same error message. Any other suggestions? I did do the same on my android tablet and it now works with the app but nothing IOS. 

[EcoMedia 0]

Is there a way to update the server from within the browser?

[EcoMedia 0]

I think I have figured out the issue. The server is offline. Is there any way to download the update and manually install it?

[Luke 42077]

On 8/20/2023 at 3:33 PM, EcoMedia said:

Is there a way to update the server from within the browser?

Hi, on Synology, no. You need to just shut it down and then install the latest version from our website. Please let us know if this helps. Thanks.