Solution whyteknt 3 Posted November 20, 2023 Author Solution Posted November 20, 2023 I don't believe the suggestion/solution that was shared with me above helped fix this, but after trying a number of other changes on my own and testing for the last week, I believe I've figured out what must have been causing the issue. I had already suspected that the DVR stopping might be related to an Event Viewer 'warning' message about USB HUB3 (surprise removal). When this warning was occurring, it seemed to coincide with when I think the DVR stopped recording scheduled events. When this warning was occurring, it always occurred twice (x2) in event viewer. Made me start to wonder what I have 'two of' that could be causing the problem. Turns out, I think it was my dual monitors (both are Acer VG 280k monitors). There was a driver update for those in the last few months, and I'm thinking something in that update was now causing them to turn things off (some kind of sleep mode) after 30 minutes of inactivity. Changing the 'power options' in device manager for anything USB hub related did not seem to do anything to fix my problem. But going back into the old 'Control Panel' windows settings for the Power Options, and changing it to 'NEVER' turn off the display, appears to have fixed the issue. I'm no longer getting the Event warnings, and no longer losing connection. Something about that display driver update must have been forcing the server to some kind of sleep or inactive mode, causing recordings not to occur, and clients to lose access to the server. that's my best guess at what it was, and what I did to fix it. Of course it is possible that it was related to some other win11 update that fixed itself by now. in any case, I seem to be up and running with a dependable server now. Thank you Luke for the follow-up! Sharing what I found and did in case it is helpful to anyone else. 1
Luke 42078 Posted November 23, 2023 Posted November 23, 2023 That's interesting. Thanks for following up with such detailed info!
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